Why take money for a subscription that customers don’t know about?
Company replied
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Review summary
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Not too difficult even for a Luddite.
Company replied
I had to ring Tesco to actually get the top up activated. The number you gave me only gave me one option. Which didn’t work. The agent I spoke to for help was very good but not the easiest transaction... See more
Company replied
It seemed like an easy option to top up but it has still not sent me the gift card for top up. I am not sure if they even respond to your queries as I have raised twice and have received no response y... See more
Company replied
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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its Scam and the support is not good
20 August 2026
Unprompted review
Reply from Gift Card Hub
Hi Pirelli Pirelli,
Thank you for taking the time to leave us a review. I apologise that you experienced a misunderstanding while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
Ended up paying hundreds of dollars in…
Ended up paying hundreds of dollars in subscription fees for a $10 gift card on my receipt that was emailed to me. It says nothing about a subscription. I have no emails saying that I am paying for a subscription.
24 August 2026
Unprompted review
Reply from Gift Card Hub
Hi Rachel Reinart,
We’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
Please note that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Additionally, we sent an email reminder about your active subscription and upcoming recurring transactions.
If you have any questions, feel free to contact our support team—we’re here to help!
Thanks,
Gift Card Hub
ABSOLUTE SCAMMERS
ABSOLUTE SCAMMERS! This company has been STEALING £49 per month from my bank account for 16 months without any KNOWING CONSENT - They hide behind VERY SMALL PRINT as a legal get-out-clause. I emailed them & got a reply from "Diane", the compliance officer!.. She replied, & I quote "The subscription terms may not have been as clear as they should have been"... I am now taking legal action to retrieve my £800. DON'T GO ANYWHERE NEAR THESE CHARLATANS!!!!!!!!!!!!!
19 August 2026
Unprompted review
Reply from Gift Card Hub
Hi Skin 1964,
Thank you for taking the time to leave us a review. I apologise for the misunderstanding you experienced while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered full name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
Topupmobi
Topupmobi, I had an issue which was resolved quick and efficient by a very polite customer service girl.
5 out of 5 stars
14 August 2026
Reply from Gift Card Hub
Hi Cheryl Christine Horne,
We’re grateful and appreciate you taking the time to share your rating with us. Please do not hesitate to contact us for further help.
Thanks,
Gift Card Hub
Reply from Gift Card Hub
Hi Debbie Terry,
We’re grateful and appreciate you taking the time to share your rating with us. Please do not hesitate to contact us for further help.
Thanks,
Gift Card Hub
It was sorted after I called
30 March 2026
Reply from Gift Card Hub
Hi Victoria,
We’re grateful and appreciate you taking the time to share your rating with us. Please do not hesitate to contact us for further help.
Thanks,
Gift Card Hub
Very smooth transaction
Very smooth transaction. Even when
I requested for a refund, it was granted within a minute. Tested and trusted. Customer service 100%
25 March 2026
Reply from Gift Card Hub
Hi Chigozie,
We’re grateful and appreciate you taking the time to share your rating with us. Please do not hesitate to contact us for further help.
Thanks,
Gift Card Hub
Reply from Gift Card Hub
Hi Cee,
We’re grateful and appreciate you taking the time to share your rating with us. Please do not hesitate to contact us for further help.
Thanks,
Gift Card Hub
I had to ring Tesco to actually get the…
I had to ring Tesco to actually get the top up activated. The number you gave me only gave me one option. Which didn’t work. The agent I spoke to for help was very good but not the easiest transaction I have made.
19 March 2026
Reply from Gift Card Hub
Hi Helen calver,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company. If you need any further assistance, please don't hesitate to get in contact.
Thanks,
Gift Card Hub
Excelkent servie cleare help
17 March 2026
Reply from Gift Card Hub
Hi excellent ds,
We’re grateful and appreciate you taking the time to share your rating with us. Please do not hesitate to contact us for further help.
Thanks,
Gift Card Hub
Please do not get scammed by this…
Please do not get scammed by this company!!! Be very careful they are just charging you with 49£ and not giving you anything!
Let me explain how I was charged I did recharge my son SIM card with 5£ then third day this company charged me another 49£ apparently they have some hidden information!
After I’ve cancelled this they did over only 20% of my money back! Scammers!!!scammers
9 March 2026
Unprompted review
Reply from Gift Card Hub
Hi Andrei Jadev,
We’re grateful and appreciate you taking the time to share your rating with us. We can confirm that your purchase of an Orange top-up for your number ending in 6019 has been completed.
We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Please note that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Additionally, an email reminder was sent to inform you about your active subscription and the upcoming recurring transactions.
For any questions, feel free to contact our support team—we’re here to help!
Thanks,
Gift Card Hub
Avoid - signs you up for a subscription
Beware! Bought a gift card and found they had signed me up for a monthly subscription at £49 per month.
It's buried in their Ts&Cs, very easy to miss.
5 January 2026
Unprompted review
Reply from Gift Card Hub
Hi Steve Morgan,
Thank you for taking the time to leave us a review. I apologise that you experienced a misunderstanding while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
Total scam
Total scam
Topped up my sons phone with €10 now they stole €49 and tried again to take €10 Tried contacting this gang of thieves, but no joy can’t believe these thieves can get away with this daylight robbery
5 February 2026
Unprompted review
Reply from Gift Card Hub
Hi Jim Mc Carthy,
Thank you for taking the time to leave us a review. I apologise for the misunderstanding you experienced while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered full name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
Scam
Tried to use it to recharge my Lycamobile prepaid card. Didn't work but then they debited me two times 49e for a pretended affiliation. Avoid at all cost and if too late block your card !
27 December 2025
Unprompted review
Reply from Gift Card Hub
Hi Brice Martens,
We’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Please note that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Additionally, an email reminder was sent to inform you about your active subscription and the upcoming recurring transactions.
For any questions, feel free to contact our support team—we’re here to help!
Thanks,
Gift Card Hub
They are dishonest thieves!!!
They are dishonest, dishonourable, unconscionable thieving shysters! I topped up my Vodafone account back in October and they automatically signed me up for their "service", as soon as I noticed this I unsubscribed, back in October. I noticed only last week they have kept taking out £49 per month from my account, that is £200 they have taken from me without authority or reason. I put he word service in invert3d commas b3cause I have no idea what their service or product is, all I got from them is an empty bank account.
1 January 2026
Unprompted review
Reply from Gift Card Hub
Hi Jim,
Thank you for taking the time to leave us a review. I apologise that you experienced a misunderstanding while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
SCAM!!!!
SCAM!!!!
this company is a scam.
if i could give it 0 stars i would be doing so!
be mindful if you are doing an online top up service via lyca mobile website.
unbeknownst to me the website automatically signs you up to 'gift card hub' who have now taken more than £100 from my account.
i have no idea what services they 'provide'
after numerous emails back and forth i have been refunded although they did not want to cough up!
They only offered refund of £49 despite taking £107 of unauthorised payments from my count.
Unhelpful customer service. Apologise for misleading sale tactics but not willing to offer full refunds.
Spoke to Debbie, Margaret, Chelsea and Craig. All as much help as a fish with tits!
scam scam scam
29 January 2026
Unprompted review
Reply from Gift Card Hub
Hi Tam,
Thank you for taking the time to leave us a review. I apologise that you experienced a misunderstanding while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
I topped up my mobile for 10 pound back…
I topped up my mobile for 10 pound back in October and just noticed three payments to gift card hub for 49 pound have gone out of my bank acount. I never signed up for that. Looking through the companies responses below to similar complaints they maintain that they send out emails confirming the subscription and laying out the T$Cs . Found this email below in my junk folder from them....as you can see they hide the info about your subscription right at the bottom ..unrelated to the content of the email . I received three of these but from december ..when they had started taking money out in October
"We hope you’re enjoying your experience with us. Did you know you can take full control of your recharges with our convenient account features?
Real-Time History
Easily view your recharge history and stay on top of where and when you’ve topped up. Your entire recharge history is right at your fingertips, so you can find what you need without combing through old emails.
AutoTop Ups
Set up automatic recharges to ensure you (or your loved ones) never run out of balance unexpectedly. You decide the schedule, and we’ll handle the rest.
24/7 Customer Support
Got a question or need a quick fix? Simply open your dashboard to reach our support team, and we’ll respond right away—no matter the time or location.
Ready to explore these powerful features?
Log in to your account and customise your settings in just a few clicks.
Login to my account >
Thank you for your trust,
Your customer support team
Chat with us +442038683279
The information provided in this email is for general informational purposes only and does not constitute legal, financial, or professional advice. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information contained herein. Any reliance you place on such information is strictly at your own risk. Furthermore, please note that the contents of this email, including any attachments, may be confidential and privileged. It is intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error, please notify the sender immediately and delete this message from your system. Any unauthorized dissemination, distribution, or copying of this email or its attachments is strictly prohibited. Please be aware that we are not responsible for any viruses or malicious software that may be transmitted by this email. It is your responsibility to ensure that appropriate measures are in place to protect your systems and data from such threats. Our organization offers mobile recharge services (top-ups) for which we charge an optional subscription fee of €49 every month. However, you have the freedom to choose whether or not to utilize our services. You may cancel your monthly subscription at any time by visiting . It is advisable to review our terms and conditions before proceeding. Please note that any payment for our services must be made using Visa or Mastercard. We recommend exercising caution and ensuring the security of your personal and financial information when making any online transactions."
my bank are now dealing with it
I had to delete their email address to be able to submit this
26 January 2026
Unprompted review
Reply from Gift Card Hub
Hi David from melbourne,
Thank you for taking the time to leave us a review. I apologise that you experienced a misunderstanding while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
Targeting users with hidden subscription
A colleague purchased a £5 mobile phone voucher to top up their data, and shortly after we discovered two unexplained charges of £49.00 on our accounts.
When we contacted the company to query this, the agent was quick to cancel the subscription we had never knowingly signed up for, but made it clear that no refunds would be issued. When we asked for evidence that this subscription had ever been communicated to us, we were simply told to “read the website.”
We’ll now be disputing the charges with our bank, but hopefully this review saves others from the hassle and frustration we’re currently dealing with.
26 January 2026
Unprompted review
Reply from Gift Card Hub
Hi Jason Alborough,
We’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Please note that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Additionally, an email reminder was sent to inform you about your active subscription and the upcoming recurring transactions.
For any questions, feel free to contact our support team—we’re here to help!
Thanks,
Gift Card Hub
This company targets people and sets up…
This company targets people and sets up subscriptions without them knowing. My child decided to buy a discounted card and then they are trying to take out £49 out of her Go Henry account every month - this should be taken further as there should be an age limit on the subscription
16 January 2026
Unprompted review
Reply from Gift Card Hub
Hi Emma Dawes,
Thank you for taking the time to leave us a review. I apologise that you experienced a misunderstanding while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
Be careful
Be careful ! This company initiates a subscription when purchasing any type of card and then charges 49 euro a month to your card !!! Daylight robbery !!! It’s such a shame companies are allowed to scam people like this . I hope this is addressed by the cyber police. They literally steal people’s money, then tell you it’s was clearly written when signing up and purchasing one of their cards . BEWARE!
12 January 2026
Unprompted review
Reply from Gift Card Hub
Hi Sarah,
Thank you for taking the time to leave us a review. I apologise that you experienced a misunderstanding while using our platform/services. We are sorry that you had such a bad experience with our company.
We will be more than glad to discuss this in more detail. It would be appreciated if you could contact us at contact@giftcard-hub.com and confirm the registered name and email address.
We look forward to hearing from you.
Thanks,
Gift Card Hub
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