It's my first choice when looking for items. A well-laid-out website with honest choices and valuable evaluations makes it easy to use. Easy, no-fuss returns through a good distribution of physical s... See more
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See what reviewers are saying
Galaxus has everything. Best prices, fast delivery and a clean user experience. But the best is the personalized human customer service. This gives me every reassurance that I can safely trust them wi... See more
I was able to re-order more products that I had previously ordered very quickly. The prices were competitive. Delivery was fast and I was kept up to date at every step. Absolutely satisfied with al... See more
My flashlight arrived in good condition. I was asked whether I would also accept a slower delivery to optimize the delivery route, which I accepted. It still arrived with plenty if time for my trip. I... See more
Company details
- Computer Accessories Store
- Children's Store
- Electronics Store
- Health and Beauty Shop
- Office Supply Store
- Sex Toy Store
Written by the company
Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbussen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.
Contact info
Pfingstweidstrasse 60b, 8005, Zürich, Switzerland
- +41445759500
- galaxus.ch
4.6
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took over a month longer to deliver the…
Took over a month longer to deliver the items. Then made 84 yo woman struggle delivering the box from downstairs to the 8th floor. Unacceptable.
12 August 2026
Unprompted review
Reply from Galaxus.ch
Thank you for your feedback. We're sorry that the delivery took longer than expected. With standard shipping, our delivery partner delivers only to the curb. Employees of the Post or Planzer are unfortunately not authorized to bring a delivery up into an apartment. For certain products, delivery to the place of use can be booked as an add on. In that case, the item is delivered via a different service partner rather than through the standard postal route.
Would use again
Great! Delivery was here in two days, and everything was good. Would use again.
14 August 2026
Unprompted review
never had an issue
Never had an issue. My default online shopping in Switzerland.
13 August 2026
Unprompted review
Galaxus' service reliability
I must praise Galaxus' service reliability. We saw the product offering massive increase over the years, the integration of direct supplier, etc.
All my orders were delivered as promised, on time and the product I expected. I keep going back to Galaxus.
11 August 2026
Unprompted review
French knitting spool
Easy to locate kids gift from search. Arrived in 2 days. Good quality and OK price. Highly recommend Galaxus from this and previous purchases.
11 August 2026
Unprompted review
Uncomfortable
12 August 2026
Unprompted review
Reply from Galaxus.ch
We're sorry to hear that the product was not comfortable for you. We hope you find a product that suits you better.
We use Galaxus as our primary online…
We use Galaxus as our primary online shopping place and couldn't be happier.
Recently bought an e-reader that was promptly delivered, no issues as always. When buying things not in Galaxus warehouses things might be delayed but I don't think that's the fault of Galaxus - it's a side effect of being a multi-merchant platform.
We also use Galaxus Mobile and Galaxus Internet and we are happy with the service there as well!
10 August 2026
Unprompted review
I use Galaxus weekly
I use Galaxus weekly. It had a really good selection of products (less than Amazon, but mostly what is missing is the poor quality stuff) and is fast and reliable.
5 August 2026
Unprompted review
Excellent service and super fast delivery
Really impressed with our experience with Galaxus\. We ordered a Nintendo Switch 2 and it arrived the very next day, exactly as described and at a great price\.
Everything was straightforward from ordering through to delivery, and the kids are absolutely thrilled with the new Switch\. It is great to know we can order something like this and have it delivered so quickly and reliably\.
Excellent service all round\. We will definitely shop with Galaxus again\.
8 August 2026
Unprompted review
A very enjoyable experience
Very good prices and excellent customer service make for a great customer experience.
11 August 2026
Unprompted review
Good communication
Good communication , nice Design customer Service is appreciated
11 August 2026
Unprompted review
It's very rewarding to shop at Galaxus
It's very rewarding to shop at Galaxus. I always find everything I want very easily, with clear and objective information. Everyone in my family likes to shop at Galaxus. Congratulations Galaxus, it's clear that you are very good at what you do.
10 August 2026
Unprompted review
Highly recommend Galaxus
Highly recommend Galaxus, they have incredibly fast and reliable delivery
10 August 2026
Unprompted review
Phone arrived a day early
Phone arrived a day early, perfectly packaged, very good and highly recommend
10 August 2026
Unprompted review
As a Internet provider
As a Internet provider, they failed to provide internet, they of course still send me a bill
1 August 2026
Unprompted review
Reply from Galaxus.ch
Thank you for your feedback.
We’re sorry that you received a bill even though your internet service was not provided. Please contact our Galaxus Assistant so your case can be reviewed and you can get the best possible support. https://helpcenter.abos.galaxus.ch/hc/en-us
Is the Swiss version of Amazon
Is the Swiss version of Amazon, but with Swiss quality service ⭐️⭐️⭐️⭐️⭐️
7 August 2026
Unprompted review
Great online shopping
I like ordering from Galaxus. I get what I expect, clear timelines and good products.
7 August 2026
Unprompted review
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