Buderus Deutschland Reviews 

582
TrustScore 2 out of 5

2.2

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Company details

  1. Heating Contractor
  2. Air Conditioning System Supplier
  3. Boiler Manufacturer
  4. Heating Equipment Supplier
  5. Boiler and Heating Service
  6. Manufacturer

Written by the company

Bei Buderus finden Sie effiziente und zukunftssichere Heiztechnik und Lüftungstechnik mit modernem Komfort - umweltfreundlich und langlebig.


Contact info

2.2

Poor

TrustScore 2 out of 5

582 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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2.2

All reviews

(582)

124 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

Disappointed!
We thought Buderus would be a quality and worth trusting brand. We purchased the Buderus Logamax plus GB062 24KD H V2 for our apartment. A year later and with a really light use, the circulator stopped working. Seems that the company doesn’t have another circulator to send us, as we are without heating and hot water since 27 of November 2025… the machine is of course guaranteed otherwise circulator costs 300€
I would definitely not recommend that brand.

UPDATE1: finally, I bought the circulator as I was almost for 2 months without heating and hot water.

UPDATE2: Buderus sends me notifications to prove I have a Buderus machine. I do have one unfortunately, number 8290-437-015169-7736901569. Ok?

13 January 2026
Unprompted review
Buderus Deutschland logo

Reply from Buderus Deutschland

We understand your frustration and would like to help you. You can find the right contact person for repairing your heating system on our homepage. Please contact the telephone number and email address provided.

https://www.buderus.com/gr/el/pou-tha-vro-ta-proionta/#section-4660167

Best regards, Your Social Media Team

Rated 1 out of 5 stars

boiler is too complicated for the average home owner

unfortunately bought a house with a Buderus boiler and hot water tank last year.. I am sad to say that this is the worst heating system in the world in that time service technician was at my house four times. every time he replaced something, one issue is the language operating system is in German I speak English system does not have English. but why is it so complicated to program in the first place why not just have a thermostat in the house so any 4 year old could adjust the heat, why does it depend on outside temp to heat the house or not. boiler room temp also should not have any baring on the boiler. lol only house temp should determine if the boiler is heating the house or not.. with this system I am left powerless and depend on a technetium to adjust the heat in my house.. I the owner should have total control over the boiler with one thermostat and not the boiler have total control over me.. lol
the complicity of this thing is un necessary when only on thermostat on the wall could do the job.

20 December 2024
Unprompted review
Buderus Deutschland logo

Reply from Buderus Deutschland

Dear Vince Dumbovic, we would like to support you in solving the problem. The language can be changed in the settings for most Buderus control units. In order to provide you with even better support, we need more information about your system. Please contact us at the following e-mail address: socialmedia@buderus.de
Best regards, Your Social Media Team

Rated 5 out of 5 stars

Super Service

Super Service.

22 December 2021
Unprompted review
Buderus Deutschland logo

Reply from Buderus Deutschland

Lieber Reimer L., Ihren Unmut über den entstandenen Ärger können wir gut nachvollziehen. Gerne möchten wir Sie an dieser Stelle unterstützen. Bitte teilen Sie uns dafür Ihr Anliegen mit mehr Details auf folgende Mailanschrift mit: socialmedia@buderus.de Um welches Ersatzteil für welches Gerät handelt es sich? Noch ein Hinweis zur Datenverarbeitung: Wenn Sie uns Ihre Daten zur Verfügung stellen, erklären Sie sich damit bereit, dass wir diese auftragsbezogen für den aktuellen Fall speichern und an unseren Kundendienst weiterleiten dürfen. Viele Grüße, Ihr Social Media Team

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