Buyaphone.ie Reviews 

275
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the exceptionally fast and efficient service, noting that money is transferred directly into bank accounts without any unnecessary delays. People consistently mention receiving very fair prices for their old mobile phones alongside incredibly helpful and friendly communication throughout the entire transaction journey. However, some reviewers were not happy with unexpected pricing changes and ambiguous device condition descriptions after the internal inspections took place. A few other people also felt that payouts occasionally took slightly longer than advertised or experienced minor issues when their items were finally sent back.

What people talk about most

Service

Customers had positive experiences with service, highlighting a seamless, fast, and professional process from... See more

Payment

Reviewers mention positive feedback about payment, highlighting that funds are consistently transferred... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a fast, seamless, and... See more

Price

Reviewers highlight satisfaction with the pricing, noting that quotes are fair and often better than... See more

Product

People report ambiguous experiences with product trade-ins, as opinions are divided. While some reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fairly easy and straightforward process, got a fair sale price after engineers found a hairline crack in the screen under light. The tracked shipping via AnPost integration was a big factor in trus... See more

Company replied

Rated 5 out of 5 stars

I recently sold my phone through buyaphone.ie, and it was such an easy and hassle-free experience! The process was straightforward from start to finish, and I felt completely confident the whole way t... See more

Company replied

Rated 5 out of 5 stars

I was nervous at the beginning as the price offered seemed too good to be true! The whole process was super easy from the uploading the pictures of my phone to the postage, to receiving the payment fo... See more

Company replied

Rated 5 out of 5 stars

Hassle free and professional service from start to finish with prompt emails informing me what is going on. Highly recommend anyone to sell their phone through buyaphone.ie and you will get a great pr... See more

Company replied


Company details

  1. #3 of 10 best companies in Cell Phone Store
  2. #4 of 7 best companies in Cell Phone Accessory Store
  3. #2 of 3 best companies in Electronics Company

About Buyaphone.ie

Written by the company

Buyaphone.ie is your trusted destination for top-quality smartphones, accessories, and exceptional customer service. As an Irish company, we take pride in serving our local community and beyond. With a wide range of the latest devices and a commitment to customer satisfaction, we strive to make your phone buying experience seamless and satisfying.

But that's not all - at Buyaphone.ie, we go the extra mile by offering you the opportunity to sell or trade in your old phones, iPads, game consoles and more ensuring that you not only get the best in new tech but also make the most of your existing devices. Explore our selection, read reviews from fellow shoppers, and discover why Buyaphone.ie is the go-to choice for all your tech buying and selling needs

When selling your items to Buyaphone you can enjoy the perks of a secure and trustworthy service that is also based in Ireland, with zero listing fees, fast payments and a quote in under 30 seconds. Not only will you be topping up your bank account, but by selling your old tech you are contributing to a circular economy and doing your bit for the environment by preventing it from ending up in a landfill.


Contact info

Sell us your used tech today!

Sell your old tech to the most trusted trade in service in Ireland!

4.7

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(275)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

21 August 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi there,

Thank you for the kind review and glad you found the service great.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Great service so easy to contact and…

Great service so easy to contact and everything is very clear no following up it's all so easy highly recommend

7 August 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Evelyn,

Thank you very much for this very kind review and for the recommendation, we really appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

I got a good compensation for my phone…

I got a good compensation for my phone . Everything very quick and professional. Thank you!

12 August 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Strokovska,

Thank you for this kind review and we're glad you found the process quick and professional.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Best in Business

Buyaphone offers fair prices and excellent customer service. When my device encountered a Google Lock issue, they were incredibly patient and guided me through the process. They returned the phone so I could unlock it, allowed me to create a new trade-in at the same price, and processed my payment within a week. They are very responsive and because they are based in Ireland, shipping was fast with reliable tracking updates. I highly recommend them and will definitely use them again!

12 August 2026
Unprompted review
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Madhura,

Thank you very much for this great review and we're glad we could help you along with the Google lock you had. And thank you for the very kind recommendation.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Impressive service

Quick easy great assessment and communication from the team, easy to send. The whole process was seamless and the trade in prices reasonable. Very satisfied.

28 July 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Colleen,

Thank you for this very kind review and we're glad to hear you found the whole process seamless.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 3 out of 5 stars

Average expierence

Average expierence, at least the payment was within a good time frame.

18 June 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Mike,

Thank you for taking the time to leave us a review and we're sorry to hear that you were unhappy with the experience.

We have reached out to you through email if you could reply back that would great as we would love to get your feedback.

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi John,

Thank you for this great review and recommendation, we really appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Amazing team

Amazing team! Everything was seamless and done very fast and professional! I would highly recommend them to anyone! If you’re thinking about selling your old phones, just go for it and you won’t be disappointed!

14 July 2026
Unprompted review
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Alexandra,

Thank you for very much for this great review and we're glad to hear that you found the whole process easy and quick to use and for the recommendation.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Keith,

Thank you for this great review, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Great Offer and Quick service

Very happy with my transaction no issues with fast turnaround

25 May 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Imelda,

Thank you for review and we're glad to hear that you found the service fast and trouble free.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Easy to deal with.

Easy to deal with.
Good customer service.
Quick response.
And overall a good service.
Payment received within 7 days of service

8 July 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Sharon,

Thank you for review and we're glad to hear that you found the whole process easy and quick to use, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Second time to use this company to sell…

Second time to use this company to sell my phone. I got paid the quoted price within a few days of delivery. Highly recommend.

3 July 2026
Unprompted review
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi John,

Thank you for review and trusting us again with your trade in, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Good communication

Good communication, I will use this company again. Thanks

3 July 2026
Unprompted review
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Hannah,

Thank you for review and we look forward to seeing you again, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 4 out of 5 stars

Good process

Good process, quick to confirm price.

19 June 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Paul,

Thank you for review and that you glad how quick the process was, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Great service

Great service, very easy process and fair reassessment of the phones that I sent in, great secure tracking postage with AnPost and funds lodged within the time frame the company advised, have recommended Buyaphone to family and friends and will definitely use again in the future. Thanks Guys

18 June 2026
Unprompted review
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Ron,

Thank you for review and the recommendation, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

clear and easy

clear and easy. quick payment.

12 June 2026
Unprompted review
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Áine,

Thank you for review and we're glad to hear your trade in went fast and easy, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Amazing overall experience

Amazing overall experience. Got the exact value as shown on the website. Phone picked up from home, got the response on phone evaluation with in the promised time. All process hassle free. Brilliant!

4 June 2026
Unprompted review
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Rajesh,

Thank you for review and we're delighted to hear how great your experience was, we really do appreciate it.

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 5 out of 5 stars

Easy to do and chat was very helpful

Easy to do and chat was very helpful! Few issues going through the website but chat person really sorted everything out. Efficient

28 May 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Wendy,

Thank you for review and we're glad to hear we were able to to sort out any issues!

We hope to see you trade in a phone again to us in the future and make sure you use the code REVIEW10 for €10 added to your next trade in!

Thanks!
Buyaphone.ie

Rated 3 out of 5 stars

The process was simple

The process was simple, I thought the valuation of my phone was a bit unfair

2 June 2026
Buyaphone.ie logo

Reply from Buyaphone.ie

Hi Peter,

Thank you for taking the time to leave us a review and we're sorry to hear that you were unhappy with the valuation of your device.

We make our condition guidelines very clear and this is why we had to revalue your device as it did not match the condition you selected. But as we state you can accept the revalue or you can reject it if you disagree and we will ship it back to you for free without any hassle.

We hope to see you trade in with us again in the future.

Thanks!
Buyaphone.ie

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