Breathelio Reviews 

1,229
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product easy to use, appreciating its comfortable design and effectiveness in reducing cravings to quit smoking or vaping. Reviewers often enjoy the available flavors, noting some are strong and satisfying, which contributes to a positive overall experience. However, some customers also noted issues with product quality, such as cores lacking flavor, being dry, or falling out easily. Additionally, several people experienced problems with delivery, including significant delays, unreceived orders, or incorrect items. A small group of reviewers also found the product ineffective or lacking utility.

What people talk about most

Product

People report ambiguous experiences with the product, with some finding it to be a great aid in quitting... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the product as great,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the product easy to use,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Order

Customers had ambiguous experiences with order, with many expressing significant frustration due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery to Belgium took 4 days (PostNl had 1 day delay), so just my 2nd day using Lio. The diffuser is quite small and very light, especially compared to my big vaper, so nice to hold and play with... See more

Company replied

Rated 3 out of 5 stars

Hi, so far the experience is good i liked the cinnamon spice, cold turkey & minty magic cores. for improvement please ad a seal to one end of the cores so it doesn't drop and a stick or any other dev... See more

Company replied

Rated 3 out of 5 stars

The overall first impression was weak, a plastic bag with the flavours and the pipe in a small neat cylinder. That doesn't really matter. The experience is weird, I feel the hit slightly but ever so s... See more

Company replied

Rated 3 out of 5 stars

The product is good. But the customer service experience is bad. They dont reply to messages on time plus the delivery time mentioned is wrong. It say it will delivered next day but it took almost 3 d... See more

Company replied


Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(1,229)

497 reviews in the last 12 months

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Rated 1 out of 5 stars

Come to Facebook group “Stop BreatheLio…

Come to Facebook group “Stop BreatheLio scams” you will learn about this scam company more than enough. All good reviews are fake.

17 July 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi Pierre. We're sorry to hear you feel this way. We take all feedback seriously, but we strongly disagree with the claim that our reviews are fake. Our reviews come from real customers sharing their personal experiences, some positive, some critical, and we never claim that LIO works the same for everyone.

If you've had an issue with your order or experience, we'd genuinely like the opportunity to help resolve it. Our support team is always happy to assist.

Rated 3 out of 5 stars

Honest opinion of 1. Week user

It started with a bit of a broblem. it wouldn’t take my card then I got another person to order for me but it didn’t find my adress so it got delivered at my boyfriends moms house.
delivering was fine took 3 days to Danmark
kinda works yeah the “I want to vape” feeling doesn’t go away couse my body is surching for nicotine
and it takes getting used to the feeling of no smoke comming out
But in the end it does it’s job
I haven’t fully stopped vape and I’ve used it for a week but I’m only picking my vape up when I’m at home that’s a start.
And love that you can just take in anywhere in stores, work… yeah ppl look at you but no one says anything couse I’m not smoking there’s no smoke even tho I look like I’m smoking
Besides that I can’t buy stuff myself and get it delivered to my own house..
then the product is really good

8 July 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing your honest experience! 😊 We’re glad to hear that, despite the initial ordering issues, your delivery arrived quickly and that LIO is already helping you reduce your vaping.

You’re absolutely right that breaking the habit takes time. The nicotine cravings and getting used to not having smoke or vapor can be a big adjustment, especially in the beginning. The fact that you’re already reaching for your vape less and keeping it only for certain moments is a great first step. Every reduction is progress. 💚

We’re also happy to hear you enjoy the convenience of using LIO anywhere without smoke or vapor. Regarding the delivery address issue, we’re sorry you experienced that and we’d recommend contacting our support team so they can look into why your address wasn’t accepted during checkout.

Thanks again for sharing your journey, and we wish you the best of luck as you continue reducing your vaping!

Rated 1 out of 5 stars

No need to buy this

They havent ship the product as it was mentioned in the purchase page, than they never provided proper response with reliable information that i thought its a scam for a while. It arrived however, you can also diy this product at home by removing internal part of any pen its nothing special and the diffusers are not really have any taste. Does not worth the hassle and the money overall.

4 May 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi Damla. We appreciate your feedback. We're not sure what went wrong with delivery as your tracking code does show that it was delivered within 9 days. Our apologies for the delays caused at the time. That's definitely not the service we want to give to our customers. As for the cores, they should last for at least 2 days. If not, please make sure to reach out to our customer service so we can help you further.

Rated 5 out of 5 stars

I am smoking for 10-15 years - looks like im quitting

I am smoking for 10-15 years. For 2 weeks I managed to fully stop. It still takes effort and willpower but Lio makes it 5 times easier. Especially the mint and papermint are really doing the trick.

12 June 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing your experience. Congratulations on being smoke-free for 2 weeks after 10–15 years of smoking, that’s a fantastic achievement.

We completely agree that determination and willpower are still important, and we're happy to hear that LIO has helped make the process easier for you. Wishing you continued success on your journey!

Rated 1 out of 5 stars

This will be going back if they…

This will be going back if they respond. You will be better sucking on your thumb a wooden stick with a hole to place a cartridge in with zero flavour to it. Absolutely useless can't believe i spent £60 on this is should have just taken the pen out of a biro and had the same effect

5 June 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi Gary! I checked and we did reply to your email on Monday. Can you check your spam folder?

If you’ve started using Lio, we encourage you to fully experience the benefits with a 30-day commitment on your journey to quit. After completing 30 days, if you feel it’s not right for you, you have an extra week to let us know, and we’ll gladly process your refund. This gives you plenty of time to truly experience the impact!

Feel free to reach out with a different email or to our Whatsapp service.

Rated 1 out of 5 stars

Scam Alert

I wish i checked here before I pay. This is a scam, I paid and did not receive anything. Their supports are all bots and just bring you in a loop.

27 May 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi there,

Thank you for your feedback. I can assure you we use actual people for our customer service. I do see that your parcel is being taken by customs. Can you please reach out to us again so we can proceed accordingly and settle this issue?

We'd love to help you as soon as possible.

Rated 5 out of 5 stars

Great product

Great product: really helps me to smoke less.
Lio has been very quick and helpful in their response.
A missing leather pouch was sent after a quick message to customer support.

1 June 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi Bram! Thank you so much for your positive feedback. Amazing to hear that our customs support could quickly resolve the missing carry case.

Rated 2 out of 5 stars

Why change the cores

Hi, I refer to who make decisions on the company. Why change the cores? Why make empty inside? This is crucial mystake, take off the resistence of the air torally change the feeling. This choice will make you loose a lot of customers. Make a step back e return to the original cores, I don’t think this will impact on economic level.

Hi I used with Lio Pro, but is mich better the cores normal taht the pro cores, the hit is good with normal cores, with Pro cores on lio pro it’a terrible.

21 May 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback and for taking the time to share your thoughts in such detail.

The ‘empty’ cores you are referring to are actually our Pro cores, which are specifically designed for the Pro diffuser. The Pro model allows airflow adjustment directly through the device itself, which is why the core design is different from the original version.

Please feel free to reach out to our customer service for more information. It sounds like you may have ordered or received the wrong version cores.

Rated 1 out of 5 stars

SEND ME THE CORRECT PRODUCTS AND REPLY TO MY EMAIL!!!!!!!!!!!

No one ever replies to your email. The first order was really late. I sent 3 emails. All completely ignored. I placed a second order (which will be the LAST), and they sent the wrong cores for my pro which means I cannot use them. I have sent 3 emails and again no reply. I would never order from them again. I want the correct products which I have paid for sent to my home immediately.

15 May 2026
Unprompted review
Breathelio logo

Reply from Breathelio

We’re sorry to hear about your experience, and we understand your frustration.

We did reach out to you by email, and as we didn’t receive a response, we followed up via WhatsApp where we were able to assist you directly. The correct cores have since been sent and delivered.

If there is anything else we can help you with, please let us know.

Rated 1 out of 5 stars

AVOID!

AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only risk free if you don't open the product.. which doesn't make sense, that's just a standard return.

Update
No resolution since the company replied, they sent me a label with no barcode or way of tracking the order so it would cost around €24 to return. They said it's not their problem if the label doesn't work from Ireland. Reported the false advertising to the Authority for Consumers and Markets. No Risk should mean not being out of pocket at all.

21 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback, and we’re sorry to hear that you feel this way.

We would like to clarify that we have recently updated our policy, which is clearly visible on our website. However, please note that the previous policy still applies to your order, and as a result we have already sent you the return details earlier this week.

We understand your concerns regarding the return terms and appreciate you sharing your thoughts. If you have any further questions or need assistance with the return, our support team is here to help.

Rated 5 out of 5 stars

All 3 lio models review

I recently purchased the breathe lio pro with the metal tip. My roommate also had the original lio and the plus. So I was able to try the original lio until the my lio pro came in.

Original lio
I really enjoyed the (light) weight and hold of the original lio. It is lightweight and feels natural to hold and breathe in through with the original cores. I also found if you year the core on the top end in day 2, you can get more flavor.

Lio plus
I was able to try the lio plus with the original core with the residence plug in and to me that was perfect. Exactly what I need to shift from vaping to lio.

Lio Pro

The pro with the new cores doesn't feel as nice to me. I don't like the new core in the pro. It's too airy, I wanted like the barest sliver of airflow for it to be enjoyable for me. It's also really heavy and with the metal tip I worry about it in my mouth since I tend to hold my vape in my mouth so I can vape while I game. I can't do this with the lio pro

I did try the old core in the pro lio and I did like that a bit better. But it's still pretty heavy, the resistance to breathing in is much more similar to vaping with the original core. It did feel like better weight distribution with the original core vs the new core.

Overall
I really enjoy lio and I'm lucky enough that I was able to try all three.
So I was surprised that I liked the lio quite a bit. However, I really enjoyed that I could use it anywhere and that it's not harmful.

13 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing your detailed experience! We’re glad to hear that you’re enjoying Lio and that it’s helping you move away from vaping. We also truly appreciate your honest feedback on the Pro—this helps us continue improving.

Rated 4 out of 5 stars

Ordered it on 26th March

Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact.

UPDATE: Got my parcel one month later. But it actually works as if you fray all the way to mid. It will give you a satisfying throat hit. I liked orange and mint flavours the most.

A week update:
It actually works. The throat hit is amazing. Mint and orange are my favs till now. You can tear half and half core snd combine to mix flavours. Its amazing

15 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback, and we’re sorry to hear about your experience and the delay with your order.

Due to an unexpected out-of-stock issue, your parcel was delayed, but we can confirm it has now been delivered. We also want to assure you that we will of course compensate you for the inconvenience caused.

We do have a WhatsApp contact number available on our website, so you can easily reach our support team there as well for quicker assistance. We truly appreciate your patience.

Rated 1 out of 5 stars

Breathelio is a complete scam!!

Breathelio is a complete scam. ABSOLUTELY ABSOLUTELY AVOID THIS COMPANY GUYS.
I placed my order on the 1st of March, its the 12th of April and I haven’t received it. Their customer support keeps saying that it will be delivered soon and its been almost 45 days where their website said it will be delivered in 2-3 days. NEVER order from them! All the positive reviews you see are because they offer discounts for reviews (for the products that actually by chance make it to the customer). I have requested support for a refund multiple times and they are not even giving a refund despite a 30 day money back guarantee. Extremely frustrating dealing with this company.

1 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback, and we’re very sorry for the frustration this situation has caused.

There was an unexpected out-of-stock issue that unfortunately delayed the shipment of your order. We can confirm that your parcel has now been delivered.

Regarding your experience, we understand your concerns, and as discussed with our support team, you will of course be compensated for the inconvenience caused by the delay.

We’re sorry for the negative experience and appreciate your patience while we worked to resolve this.

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. This has been a game changer for my son’s journey and has now been nicotine free for 4 months. Lots of other things he tried and failed this is the only devise he has stuck to and feels able to manage with. Lovely packing and comfortable to use.

3 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you very much for your kind words! We’re truly glad to hear that Lio has made such a positive difference in your son’s journey. 4 months nicotine free is an amazing achievement.

Rated 1 out of 5 stars

They don't even deserve a Zero

They don't even deserve zero. I ordered my product on 26th March, which was supposed to be delivered in 2-3 days. To date, it has not been delivered and is showing as waiting for pickup. No response at all from the support team on the emails; I doubt if they really even exist, or if it is a SCAM. Not reachable on the given WhatsApp numbers. Their promotional emails are still active from the same email ID, but there are no responses to the customer issues. Please do not buy from them.

1 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi, we completely understand your frustration, you should’ve received your order by now.

This is not a scam, and your order is in our system. It seems to be stuck at the courier pickup stage, which we’re actively investigating.

Please DM us your order number we’ll either:
expedite your shipment immediately, or send a replacement if needed.

Rated 5 out of 5 stars

I am very happy with the Breathelio 🫶

I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectations. However, I made a mistake when placing my order, and the support team was extremely helpful and caring. I would like to thank them for assisting me. Without a doubt, I will buy essential oil cartridge refills again if needed.

Thank you, Breathelio!

27 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for your kind words!
We’re really happy to hear that Breathelio is helping you during those moments and meeting your expectations.

It also means a lot to hear your feedback about our support team, we’re always here to help. Wishing you all the best on your journey

Rated 1 out of 5 stars

Zero star unfortunately not available

Zero star unfortunately not available. SCAM company in UAE. No proper response or customer service. All AI driven responses. I requested their product and didn’t receive it. I will raise awareness in UAE against this company to protect future users. I have all evidences and screenshots and will take both legal and social media pathways.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

I paid 49 euro for the staterpack

I paid 49 euro for the staterpack it does not taste the same they say on videos no flavour at all and if you try to get a refund they say you have to wait 30 days its NOT LEGIT no phone number they dont email back if you ask for money back DO NOT BUY IF YOU WANT TO SAVE 49 EURO FOR THIS SCAM

22 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi, thank you for sharing, we’re really sorry to hear this.
Regarding the flavor, did you fray the end of the core before inserting it?
We’d be happy to help you get the best experience out of your product.
As for the refund and communication, we sincerely apologize for any delay. That’s not our intention, and we understand how frustrating that can be. Please send us a message with your order details, and we’ll make sure to look into this for you as quickly as possible and resolve it properly.

Rated 1 out of 5 stars

Expensive price for a cheap product that barely works

The flavoured sticks don't tightly pack in the wooden vape stick. So there's no pull experienced from sucking the air through. It's just air and not really tightly picking up from the flavoured stick. They sticks also fall out.

21 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi, thank you for your feedback.
It sounds like the core may not have been prepared properly before inserting. With the wooden version, it’s important to slightly fray one end of the core before placing it into the diffuser. This helps create better airflow resistance and the core can't fall out this way.

Rated 5 out of 5 stars

Very good

I’ve had a really positive experience with Breathe Lio. Since using their product, I’ve found it much easier to stop vaping, which has made a big difference to my overall health and daily routine.

The customer service has been excellent — very responsive and helpful whenever I had a question. Delivery was also quick and smooth, with no issues at all.

Overall, I’m really happy with the product and the service, and I’d definitely recommend it to anyone looking for support in quitting vaping or smoking.

20 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for your kind words!
We’re really happy to hear that Breathe Lio has made a positive difference in your daily routine and supported you in moving away from vaping.
It’s also great to hear your experience with our customer service and delivery. We truly appreciate your recommendation and your trust in us 💚

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