Bakeren og Kokken Reviews 

The customer service is horrible. Have tried to get in touch, it´s been over two weeks, including reminders, no reply. This is the last time I will purchase from this store.

I ordered a Iskrembolle from ankarsrum. Got it with a broken lokk. No chance to get someone on the phone or get a answer to my mails.

This website is a trap if it comes to service and refunding.

Delay in delivery without any updates.
Ordered with an estimated delivery time of 2-5 working days, and after 5 working days there has not been a single update on when the package is expected to be sent or delivered. I understand this period of the year is busy, but it should be possible for customer service to at least give a status or expected delivery date when emailing or calling.

The discounts on this website are completely misleading. I’ve been tracking the prices on my wishlist for over a season, and just this week I noticed that the price of my favorite KitchenAid machine had increased by 500 NOK — right before they applied a so-called “discount.” The discounted price was actually higher than the original price before the sale!

When I checked the rest of the items on my wishlist, I found the same pattern across the board. This kind of pricing manipulation is deceptive and, frankly, illegal. It’s disappointing to see a company trying to fool its customers like this.

I sent my espresso machine in for service due to a known issue with this model’s boiler. I explicitly requested a boiler replacement and was led to believe this would be done. Instead, the machine was returned after nearly two months, with no confirmation of what had been done and visible contamination still present.

After using the machine, I discovered black and white particles, some appearing metallic, coming from both the steam wand and brew head — a clear hygiene risk. Only after reporting this did the company admit that the boiler had only been flushed — not replaced — and that they had failed to document the work or inform me. They also expected me to finish the cleaning at home without telling me this in advance. Completely unacceptable.

They are now refusing to take responsibility, instead blaming a minor LED modification and trying to shift attention to coffee residue as the cause — something that clearly doesn’t match the actual issue.

As a customer, I feel misled, dismissed, and exposed to a potential health hazard. I strongly advise others to be extremely cautious with both this seller and the service provider they use.

Rask levering og fine varer. Glassene var pakket ordentlig godt for transport.

Everything arrived in good order.

Reliable site to shop from, rapid delivery. Product is easy to assemble and in good quality as expected

The store has a beautiful selection of products and nice offers. But I wanted to leave some constructive feedback about the delivery of my order and customer service.
My issues were as follows:
1) Delivery was delayed without early warning from what was stated during checkout of order. The delivery was time sensitive as I was travelling and had diligently planned to pick-up the order in the given period of delivery. Fortunately, extended family were extremely kind to pick up the order and transport it to my new destination.
2) Lack of support and assistance from customer service when I called to try to find a solution to the delayed order.
3) Late response time via email even though matter was acknowledged as urgent.
4) Part of package damaged upon arrival.

I hope this feedback sparks initiative for improvement. Else I love the products I purchased, but as one of the cutlery boxes was damaged during delivery, I cannot nicely store them in the box they came in, which is a shame.

Awful customer support and service…

Expensive Sage coffee machine worked for almost a year and then started emitting a terrible drilling sound after being turned on for a little while, and the surface of the machine has got extremely hot and could stay like that for hours even after the machine has been turned off.

Fortunately, the warranty was still active, but dealing with the customer service was something: so first they ask you communicate with their “service provider” from Denmark or Sweden on your own, then the delivery of it is all on you, then you wait for almost a month with no messages from them whatsoever, and finally after some time you get it back: all dirty and with all the water inside (don’t know how it didn’t flood anything during delivery).

But all of that was still manageable. The worst part is that they didn’t even fix it.
The sound is gone, sure.
But the surface gets extremely hot and stays like that for more than 8 hours (didn’t want to risk keeping it for longer) which is the most dangerous part…

And now I’m supposed to go through all of that hell above again? Ridiculous.

Poor customer service when something needs to be repaired even within the warranty period. Bought a Kitchenaid Prof for over NOK8,000+. When I used it for the first time, it was smoking & smells burning inside when I kneaded the flour, I contacted their costumer service but unfortunately, it went back and forth with customer service & recommended sending it to Denmark, while I thought I bought it here in Norway. it was so irritating. Either having to contact the supplier yourself or repair the machine at your own expense. It was really not helping like me as a consumer. I really regret buying it Online.

Fast delivery.

Good Job Bakeren! you improved a lot especially your packaging ;) Received the item without anything broken. The last time we bought from you, you quickly resent us a new one. This time is all good , thanks and will order again! I recommend this shop :)

Following the instructions on how to season the wok on an induction oven.
The wok instantly warped under heat so the wok could not season properly due to a hot spot after warping.
I do not recommend this work for induction ovens.
Even though it says it can be used on induction tops!

Very solid, sturdy and durable…
Beautiful to see 😊 Fast service

I rarely (and I'm not proud of that) take the time to write feedback on online vendors; this time I am doing that because I feel obliged to; because Bakeren og Kokken exhibit such distinct excellence at every step—by the excellence of their pre-selected products; by the lightening speed at which they are delivered; by the sense of being genuinely taken care of by their team; and everything else.

I got what I was hoping for, good quality and all comes with use instructions