Boxmove Reviews 

12,580
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,775 reviews, reviewers overwhelmingly had a great experience with this company from start to finish. Customers frequently praise the professional staff for being exceptionally polite, friendly, and deeply respectful of private property during home collections. Many consumers point out that the hardworking team takes incredible care to ensure bulky items are safely maneuvered through tight spaces without damage. People also deeply appreciate the reliable delivery service, mentioning accurate arrival time updates and smooth communication throughout the day. Reviewers frequently note that the overall operational procedure is remarkably effortless, highly efficient, and completely stress-free for everyone involved in donating or receiving items.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their polite, helpful, and professional... See more

Service

Reviewers highlight positive aspects of service, describing it as an efficient and easy way to donate... See more

Delivery service

People report positive experiences with delivery service, highlighting great time keeping and clear... See more

Product

Customers had positive experiences with product delivery and collection services. People report that items... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy and effortless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely the easiest way to donate furniture to charity. I’d had such a hard time trying to arrange a furniture collection with other charities. Boxmove makes this is incredibly easy. I could chose a... See more

Rated 5 out of 5 stars

Impressed with regular confirmation and update messages plus phone call from nice girl about collection. Jordan and Aaron were careful and courteous when removing large furniture items. Would be happy... See more

Rated 5 out of 5 stars

Very polite and efficient removal men. They put a lot of thought and care into making sure my bedroom furniture was taken out through the narrow hallway without damaging the walls or door frames. Woul... See more

Rated 5 out of 5 stars

The process from start to finish worked brilliantly. I was advised when the collection was expected and advised when I was the next house for pickup. All on time. The team of MJ and Michael were grea... See more


Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Shipping Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.


Contact info

5.0

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(12,580)

2,599 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Effortless

Whole process from beginning to end was effortless.

I knew exactly when to expect the lads the night before. Updates were available throughout the whole day and a text was sent when I was the next collection.

The 2 lads that arrived were polite and friendly. They quickly identified the best way to remove the furniture items and they had them safely on the van in no time at all.

Absolutely no complaints from me. Thank you

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Very polite and efficient removal men

Very polite and efficient removal men. They put a lot of thought and care into making sure my bedroom furniture was taken out through the narrow hallway without damaging the walls or door frames. Would definitely use them again.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Boxmove were Excellent

Boxmove were used by St. Catherine’s Hospice to pick up some furniture from my house in Horsham which I wanted to donate. The service was excellent and the 2 gentlemen from Boxmove were polite and efficient, and made the removal of some bulky items of furniture look very easy! Thank you.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient. Team sent a text to say we were next drop an delivered when they said they would. Cannot fault them. Thank you

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Removal men were polite

Removal men were polite. I got accepted saying i was the next pick up. I think i would prefer a text an hour before their due time as I had to take extra time of work just waiting.

1 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look