Booked a car through discovery cars for our time in Puglia, Italy. They work with autovia who were brilliant. Greta communication leading up to collection, fast check in when we arrived and quality c... See more
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The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my a... See more
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We flew in to Alghero and unfortunately our car-rental reservation with another provider was cancelled. Autovia was the only agency with available cars at a decent price, especially since it included... See more
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Rented a very nice mini-SUV from Autovia in top condition at a very competitive price, with excellent attention from the friendly staff in Venice airport, no hassle and quick pick-up process. It'll b... See more
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Company details
About autovia.it
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
In tutta Italia, 00000, In tutta Italia, Italy
- +39 02 84065
- info@autovia.it
- autovia.it
Auto e furgoni
4.0
Great
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service and fast pickup
great service and fast pickup thank u Lothar
8 April 2026
Unprompted review
Further to my earlier review
Further to my earlier review, which Autovia have not responded to. they are now threatening to take more money from me. They have not responded to my request for a copy of the repairers invoice and photographs to prove that the car has been repaired. The only response has been threats. Treat this firm with extreme caution.
3 September 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry that the way your dispute has been handled has left you with this impression.
When a charge relates to vehicle damage, the customer is entitled to receive clarification and the documentation available for the case. Depending on the circumstances, the amount may be assessed using the damage grid, a technical evaluation, a repair estimate or repair documentation.
As you state that you have already requested specific documents without receiving a complete response, the case and the previous correspondence need to be reviewed directly.
Please contact customercare@autovia.it with your rental details and the reference to the dispute already raised, so that our team can check the requested documentation and provide a specific response.
The Autovia Team
Everything went as expected only the…
Everything went as expected only the check in took longer than I thougt. Car was good and clean.
2 September 2026
Reply from autovia.it
Dear Customer,
we are very happy to hear that your experience with Autovia was positive. Thank you for choosing us.
The Autovia Team
Great staff
Great staff, really courteous and helpful. Car was a bit expensive for 1 day
2 September 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your experience with us. We are very pleased to know that you enjoyed our service and we hope to welcome you again soon.
The Autovia Team
The car rental company met my…
The car rental company met my expectations with fast and friendly service. It's just a shame the windshield washer fluid was missing and the inside of the windows were very dirty.
2 September 2026
Reply from autovia.it
Dear Customer,
thank you for your review and for appreciating the speed and friendliness of our service.
We are sorry about the missing windshield washer fluid and the cleanliness of the inside of the windows. These are details that deserve greater attention, and we will take your feedback into account to further improve our vehicle checks.
The Autovia Team
Breath of fresh air
Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff
2 September 2026
Reply from autovia.it
Dear Customer,
thank you for your positive rating. We truly appreciate your trust and hope to see you again in the future.
The Autovia Team
Very EXPENSIVE experience
We rented a car through the company in Pisa.
First of all, it was not clear when booking that the driver and the Mastercard had to match – the booking should have failed when the details did not match. However, this is probably where they make their money, as they force people to pay for insurance that is more expensive than the actual rental.....
Besides that, we were supposed to return the car at another airport, which we entered in the booking and which increased the price significantly. However, when we arrived, we were forced to pay an additional €91 to have the car driven back, which had not been clearly stated anywhere.
It ended up being a very expensive experience, and I would not recommend anyone to book a car through this company. We were not the only ones having problems, and it seemed like the staff at the counter were amused by people's frustration.
28 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry that the rental turned out to be more expensive than you expected and that your experience at the desk was negative.
To collect the vehicle, a physical credit card in the name of the customer signing the rental agreement is required. This is needed for the rental guarantee and security deposit and is stated in the rental conditions and in the information shown during the booking process, including on broker websites. If the card is in another person's name, it normally cannot be accepted as the rental guarantee.
Any alternative solution offered at the desk, including additional protection that may allow the rental to proceed when the standard card requirements are not met, is optional and remains entirely the customer's choice.
Returning the vehicle to a location different from the pick-up location also involves an additional fee. This information is shown both on the Autovia website and on broker platforms during the booking process. The amount applied depends on the booking conditions and the locations involved.
We are also sorry for the impression you had of our staff. A customer's frustration should always be handled with attention and professionalism.
The Autovia Team
UPDATE: Money taken despite my formal dispute
UPDATE: Money taken despite my formal dispute
When I returned the vehicle, there was nobody outside to inspect it, so I handed the keys to the representative at the booth as instructed. Before leaving, I specifically went back and asked whether everything was completed and whether the car was okay. I was clearly told, “Yes, everything is fine—no problem.”
I therefore did not simply “walk away,” as Autovia originally suggested. I left only after their representative confirmed that everything was satisfactory. I subsequently received an email alleging a minor scratch and an invoice for €190.96, which I formally disputed.
Autovia supplied photographs at the beginning of this matter. However, the images are unclear and, in my opinion, do not definitively show the alleged scratch for which I am being charged. I cannot clearly identify what they are referring to from the photographs provided. I therefore requested further photographs and clearer evidence, together with the relevant return records, but I have not received a proper response to that request.
Autovia has now replied publicly to my Trustpilot review but has still not properly answered my email or contacted me directly regarding the dispute. Its public response acknowledges that being told everything was fine and then receiving a damage charge appears inconsistent. It also states that the matter should be assessed using the return records and photographic or technical evidence.
Despite the photographic evidence remaining unclear and my request for better proof being unanswered, Autovia has now taken the full €190.96 from my credit card while the charge remains formally disputed.
A public response on Trustpilot is not a substitute for responding directly to the customer and properly addressing the evidence requested. I am now disputing the payment through American Express and raising the matter with Ryanair Car Hire.
I remain extremely disappointed with how this has been handled. I will never use Autovia again and advise others to be very cautious.
6 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry that, following your formal dispute, you have still not received a complete response regarding the additional documentation you requested.
When the vehicle is not inspected together with the customer at the time of return, the inspection may be carried out afterwards, and any damage identified must be supported by the relevant photographic or technical documentation. Customers are also entitled to request clarification and dispute the amounts communicated to them.
In your case, the key issue is precisely your dispute regarding the photographs and the return documentation. For this reason, the case needs to be reviewed in detail, including the check-in records and the images used to attribute the damage.
Please contact customercare@autovia.it, stating that this concerns an existing formal dispute and including your rental details, so that our team can link your message to the open case and review the documentation you have requested.
We are also sorry that the handling of your request has left you feeling that your concerns were not properly addressed.
The Autovia Team
You have charged me 59€ without telling…
You have charged me 59€ without telling me why , I have written to you askung about it , and nobody have answered me yet.
I still have 350€ blocked in ny account , eventhough I gave back the car the 25th.
25 August 2026
Reply from autovia.it
Dear Customer,
we are sorry that you have not yet received a reply, and we understand your concern, especially regarding the €59 charge for which you have not yet received an explanation.
To confirm exactly what this amount refers to, we need to check the documentation related to your specific rental. Please contact us at customercare@autovia.it and include your booking details so that our team can review the case.
Regarding the €350, if this is the security deposit, it is normally held as a pre-authorisation rather than a final charge. Autovia releases the pre-authorisation after the rental has ended and the required checks have been completed. The time it takes for the amount to become available again then depends on the card issuer and banking circuit.
We also apologise for the delay in replying to your previous message.
Pepe and staff were amazing on my 3week…
Pepe and staff were amazing on my 3week journey in Sicily!
Best,
MZ
31 August 2026
Reply from autovia.it
Dear Customer,
thank you for your kind feedback. We are happy to know that your experience with our team was a good one.
The Autovia Team
They are excellent and give nice cars
They are excellent and give nice cars. Good people at the service👍
30 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we truly appreciate your review. Thank you for choosing Autovia and for placing your trust in us.
The Autovia Team
Good service
I had a great experience with the customer service, especially with Carmen. She was very helpful, friendly, and professional throughout. I really recommend this car hire company and would definitely use them again. Excellent customer service! ⭐⭐⭐⭐⭐
30 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
thank you for your positive review. We are glad that everything went smoothly during your rental.
The Autovia Team
Extremely deceptive and unprofessional business practices
Extremely deceptive and unprofessional business practices by Autovia and Ecovia in Puglia. I paid a premium total of €700 for a 7 day rental, averaging €100 daily which included third-party (DiscoverCars) Full Coverage Insurance and a €95 one-way drop-off fee from Brindisi Airport to Bari Airport. I contractually booked a mid-tier family Compact SUV (Ford Puma). Instead, they forced us into a low-spec, stripped-down commercial passenger delivery van (Ford Tourneo) with boxy sliding doors and absolutely zero factory navigation software. Navigating an unfamiliar delivery van through a foreign country on unknown roads with no built-in dashboard maps is stressful.
Since the insurance was through the booking platform, the agent informed me at the desk that any potential damage would have to be paid out-of-pocket first and then reimbursed. However, receiving such a low-spec vehicle for premium SUV pricing is completely unacceptable.
Worse yet, out of the money paid at the desk, €160 was an itemized premium fee specifically for two child safety seats. In return, they handed us a generic black seat and a worn, completely unpadded blue plastic booster sleeve. This booster retails brand new in local Italian shops for under €15. Charging a family €160 for €30 worth of cheap, substandard plastic equipment is an outrageous and unfair overcharge for a family safety feature. Do not trust their 'upgrade' or 'similar vehicle' excuses. They pocket premium money for family SUVs and hand you rock-bottom commercial delivery vans. If you are traveling to Puglia with children, avoid Autovia and Ecovia at all costs.
17 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry that the rental did not meet your expectations.
We would first like to clarify that reservations are made for a vehicle category, not for a guaranteed specific model such as a Ford Puma. If the booked category is unavailable, a different vehicle within the applicable category, or in some cases a higher category, may be provided. Whether the Ford Tourneo you received corresponded to the category actually booked can only be assessed from the reservation details; the absence of factory navigation alone does not determine the rental category.
Regarding the Full Coverage purchased through DiscoverCars, this is separate from Autovia’s own protection plans. With third-party broker coverage, any amount due to the rental company may first have to be paid to Autovia and then claimed back from the intermediary according to that coverage’s terms. This is the normal structure of cover purchased through external brokers, not something specific to DiscoverCars.
Child seats and boosters are optional rental accessories and their rental price is not based on the retail purchase price of the item. We do, however, understand your dissatisfaction if the condition or quality of the equipment provided did not meet your expectations.
We must also be clear that we cannot accept the description of Autovia as a “scam” or the allegation of “extortion”. Publicly accusing a company of fraudulent or extortionate conduct is a very serious allegation and, if unsupported, may be defamatory. Any dispute concerning the vehicle category or accessory charges should be assessed against the booking and rental documentation.
The Autovia Team
Very pleasant experience
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
29 August 2026
Reply from autovia.it
Dear Customer,
thank you for your feedback. We are pleased to know that you were satisfied with the service you received.
The Autovia Team
Vehicle refused over standard UK Amex format—family left stranded
This review concerns the Autovia Palermo Airport desk that handled my collection on 8 August 2026. I arrived on time with my passport, driving licence and original physical UK American Express card. The card was in my name but, as is standard on many UK Amex cards, it displayed my first-name initial and surname. The desk refused to release the prepaid vehicle solely because my first name was not printed in full.
I received no vehicle, keys or practical alternative assistance. My family was left stranded and I had to arrange an emergency replacement rental costing £1,515.65. The replacement company accepted the same card without difficulty.
Regardless of the booking intermediary, refusing a prepaid vehicle over this card-name format—with no workable solution at the desk—was an extremely stressful and expensive experience. Customers using UK-issued Amex cards should obtain written confirmation before travelling that the precise printed name format will be accepted.
8 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the stressful situation you and your family experienced at Palermo Airport.
For the rental guarantee, Autovia requires an eligible physical credit card in the main renter’s name. The details shown on the card must allow the desk to verify that the cardholder and the renter are the same person. Where a card displays initials or an abbreviated name, additional verification may sometimes be necessary if the identity cannot be established with sufficient certainty.
However, our rental conditions do not state that a card must automatically be refused simply because the first name is shown as an initial. For this reason, the exact circumstances of the refusal you describe need to be checked against the card presented, your identification documents and the records from the desk.
The fact that another rental company accepted the same card does not by itself determine whether it met Autovia’s guarantee requirements, as each company applies its own procedures. That said, we understand your frustration at receiving no vehicle or practical alternative after arriving with a prepaid booking.
Please send the booking confirmation, rental voucher, a copy showing how the name appears on the Amex card, and any documentation provided at the desk to customercare@autovia.it so that this specific case can be reviewed accurately.
The Autovia Team
Everything went well with the rental
Everything went well with the rental. Car was lovely and service was good. Gentleman on counter was helpful although both times went there he was alone, so we had to wait a bit.
23 August 2026
Reply from autovia.it
Dear Customer,
thank you for your positive rating. We are delighted that our service met your expectations.
The Autovia Team
A truly appalling experience with Autovia/Ecovia at Pisa Airport
I booked car hire via Ryan AIr with Autovia/Ecovia. However when I presented at Autovia/Ecovia desk at Pisa Airport their representative refused to release car at the airport desk on pretext that they claimed my credit card to be used for deposit payment was from a “digital bank”. All other documentation was in order and not disputed eg credit card in my name as lead driver, valid confirmation email and valid ID.
However credit card presented was a VISA physical card, was not virtual payment card and is not issued by a “digital bank” as confirmed by my credit card company. I have used this credit card without any issue for previous car hire in the past including at Pisa Airport. The rental agreement received from Ryan Air furthermore makes no reference to “digital banks” as not being acceptable
Autovia/Ecovia therefore had no right to refuse my card.
What is a significant concern is that Autovia/Ecovia representative at the desk at Pisa was then prepared to release the car if I was prepared to pay a non-refundable “protection fee” of €300 to Autovia/Ecovia using the very same VISA credit card which they had earlier refused. I was appalled by this. This is at best poor practice and at worst potentially fraudulent.
To add to the extremely stressful experience Autovia/Ecovia representative was unhelpful and unsympathetic throughout.
We were forced to hire a car with another company at the airport at a much higher rate. This other car hire company had no problems accepting the very same credit card which Autovia/Ecovia had earlier refused
I have contacted Autovia Customer care direct but to date I have only received a perfunctory AI generated response from them saying that they will look into this incident.
A truly appalling experience from the start which has has ruined my vacation.
1/5 star rating is the lowest I was able to give in order to leave a review but if given the choice I would have given 0/5.
7 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you describe and for the stress caused at the Pisa Airport desk.
We would like to clarify that the issue is not whether a bank is “real” or “digital”. For the rental guarantee, the card must meet Autovia’s requirements for the security deposit and pre-authorisation. A card may therefore be unsuitable as a guarantee even if it is a physical Visa credit card. The fact that another rental company accepted the same card does not automatically mean that it meets Autovia’s requirements, as each rental company sets its own guarantee conditions.
When the standard guarantee requirements cannot be met, the branch may in some cases offer an alternative full protection solution that allows the rental to proceed. The fact that the same card could be used to pay for that protection is not inconsistent: making a payment and providing a card suitable for a security pre-authorisation are two different operations. The protection remains optional and the customer is free to accept or decline it.
We are sorry, however, if the reason for refusing the card was explained simply as it being from a “digital bank”. The reason should have been explained clearly and based on the actual characteristics of the card.
We also cannot accept the suggestion of potentially fraudulent conduct. Alleging publicly that a company may be acting fraudulently is a very serious accusation which, if unsupported, may be defamatory. Any dispute about whether the card met the rental requirements must be assessed on the actual booking conditions and the technical characteristics of the card presented.
Since you have already contacted our Customer Care, the case should now be reviewed on the basis of the booking documents, the exact card type and issuer, and the conditions communicated to you at the time of booking.
The Autovia Team
Awful experience
Awful experience. They would not accept a Revolut Mastercard as this "was not a real bank" and tried to charge us 48 Euro extra per day. The lady in Sardinia Cagliari airport was incredibly rude and told us to wait for 1 hour for the manager. Would not recommend. Useless
27 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you describe and for the way the situation was handled at the Cagliari desk.
For the rental guarantee, Autovia requires an eligible physical credit card in the main renter’s name, suitable for the required pre-authorisation. Some Revolut cards may not meet these guarantee requirements, depending on the type of card and its characteristics. The reason, however, should always be explained clearly and professionally.
When the standard guarantee requirements cannot be met, the branch may in some cases offer an alternative full protection solution that allows the rental to proceed. This option is not mandatory and the customer is free to accept or decline it.
We are also sorry to read about the attitude you experienced and the long wait for assistance. Courtesy and clear information should always be part of the service.
The Autovia Team
The experience was very good
The experience was very good. The pick-up and drop-off process was very quick and straightforward. The staff were also very helpful and professional. Most importantly, they don’t try to surprise you with hidden or extra charges when you return the vehicle. Very professional and trustworthy.
26 August 2026
Reply from autovia.it
Dear Customer,
thank you for your kind review and for choosing Autovia. We are glad you enjoyed your experience with us.
The Autovia Team
Excellent from start to finish
27 August 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your experience. We are very pleased to know that your rental with Autovia was a positive one.
The Autovia Team
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