The driver of dpd-parcel again did not came to deliver my package of Autodoc. I waited all day long for nothing and I had to pick it up from a dpd-parcel pickup-point. Why do I pay a delivery... See more
Company replied
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See what reviewers are saying
Delivery is always fast. Parts are mostly available. There have been times when a part is no longer available and company contacts with me offering other options, cheaper or more expensive. There hav... See more
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I've been buying car parts from Autodoc since 2022. They offer a wide variety of alternative products, so you can choose between an economical option or a high-quality branded product. High-quality br... See more
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I ordered several car parts from AUTODOC (brake pads, oil filter, and wiper blades) and I’m truly impressed. The website is easy to navigate, prices are very competitive, and the product descript... See more
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Company details
About AUTODOC - Belgium
Written by the company
AUTODOC est le magasin de pièces détachées automobiles en ligne n° 1 en Europe. Nous partageons votre passion pour les voitures et vous aidons à économiser de l'argent sur les réparations automobiles.
APPLICATION AUTODOCNous sommes connus pour :
- Notre approche centrée sur le client. Notre service client est composé de professionnels qualifiés qui parlent un total de 23 langues et sont toujours disposés à vous aider par tous les moyens.
- Notre taille et notre portée sur le marché. En douze ans de présence sur le marché, nous avons atteint 13 millions de clients satisfaits dans 27 pays européens. Nous expédions plus de 35 000 commandes par jour.
- Notre gamme de produits. Nous proposons plus de 4 millions de produits pour plus de 166 marques de voitures provenant de fabricants de renommée mondiale.
- Nos tarifs abordables et avantageux. AUTODOC est une plateforme en ligne qui propose des prix raisonnables et de nombreuses promos et offres spéciales.
- Nos services multiplateformes. Les clients peuvent rechercher des pièces détachées rapidement et facilement en utilisant à la fois le site web et l'application. Découvrez par vous-même à quel point le processus d'achat de pièces détachées peut être rentable et pratique.
- Notre expertise dans la réparation automobile. Vous pouvez trouver plus de 3 000 tutoriels de remplacement de pièces détachées sur nos chaînes YouTube. Ces tutoriels vous aideront à effectuer vous-même des réparations simples et à économiser de l'argent par rapport aux réparations effectuées dans les garages automobiles.
Nous contacterContact info
Germany
- trust@autodoc.be
- autodoc.be
4.3
Excellent
8K reviews
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The driver of dpd-parcel again did not…
The driver of dpd-parcel again did not came to deliver my package of Autodoc.
I waited all day long for nothing and I had to pick it up from a dpd-parcel pickup-point.
Why do I pay a delivery fee if I have to pick up my package from a pickup point?
In a times pan of 3 weeks I had 7 (deliveries) and not even 1 package came through!!
Dpd-parcel is damaging Autodoc's reputation!!
Bpost/DHL/Postnl they all deliver on my doorstep, but dpd-parcel can't find my address.
And driver is saying/types every single time on the DPD-App (nobody home)
3 September 2026
Reply from AUTODOC - Belgium
Hello Muro Oflaz Muro!
Thanks for your review.
We are sorry that you have experienced inconveniences.
Please inform your local parcel shop about these issues and they will be able to check this directly with the courier who should make delivery at your address.
Our Quality Control Manager will contact you to review your case in detail and assist you further.
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
I am extremely frustrated with… Wrong Size, Return Cost on Customer
I am extremely frustrated with Autodoc's service. They sent me the WRONG part (Order # 176208960 ,and to make matters worse, they expect ME to pay for the return shipping to Poland for THEIR mistake!
Because of their error, my holiday travel plans have been completely delayed and ruined. Instead of taking responsibility and providing a prepaid return label right away, they are putting all the hassle and cost on the customer.
This is completely unacceptable customer service. I expect an immediate refund, a free prepaid return label, and a proper resolution for the inconvenience caused.
21 August 2026
Unprompted review
Reply from AUTODOC - Belgium
Hi Babak!
We are sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Let's figure out the situation and find a solution.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number by subscribing to AUTODOC PLUS Expert. After subscribing to this service, all your orders will undergo expert verification: if the part turns out to be incompatible, we will notify you in advance and offer a compatible product.
If the part did not fit, you can arrange a return or exchange in accordance with our policy. Feel free to contact us at trust@autodoc.be if you have any questions. We are at your disposal!
Best regards,
AUTODOC team
I Ordered a car part which didn't fit…
I Ordered a car part which didn't fit in my car, then requested a refund based on the 14 days warranty without a reason. Unfortunatly Autodoc refused to refund me. Very bad experience overall
3 August 2026
Unprompted review
Reply from AUTODOC - Belgium
Hello Mazhar,
Thanks for your review.
We are sorry that you have faced inconveniences.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
If the part was installed, we cant’ refund money for it.
Please contact us at trust@autodoc.be and provide your order details so we can check your case.
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Hello Bob!
We are truly sorry for the inconvenience and the frustration this delivery issue has caused you.
Please rest assured that we are taking this matter very seriously; we are already investigating the situation with our logistics team and the courier service. We will carefully look into all the details and do everything we can to resolve this as quickly as possible.
We will keep you updated and contact you with a solution in the near future.
Thank you for your patience and understanding.
Best regards, AUTODOC Team
For years I bought everything I needed…
For years I bought everything I needed for my cars from here, but for the first time I wanted to return an item, I was informed that I would have to pay the return shipping fee myself. After that, Autodoc was over for me.
13 August 2026
Reply from AUTODOC - Belgium
Hi Mümün!
We are sorry to know that you left unsatisfied with return policy.
Your satisfaction is important to us. If you've had a positive experience, we would greatly appreciate it if you could share your thoughts in a review.
If you have any questions feel free to contact us at trust@autodoc.be.
Best regards,
AUTODOC team
Reply from AUTODOC - Belgium
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Good price and quality
Good price and quality, recommended products are most likely to fit.
11 August 2026
Reply from AUTODOC - Belgium
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
don't order you can not reach the…
don't order you can not reach the company no mailadres no phone number and on Facebook there are scammers if you contact them they try to rip you, the Facebook is not with you think .They even call you up bad customer servervice. By posting on trust pilot i got reaction . The facebook page i found was a fake one soo be careful there are scammers who pretend to be autodoc.autodoc need to have clearly a e-mailadres and phone number on the site for costumer service not only the ai bot
31 July 2026
Unprompted review
Reply from AUTODOC - Belgium
Hello Kevin!
We apologize for the poor experience with our support. We fully understand how frustrating it is when the chat does not provide the desired answers or responds slowly. Our chatbot is still under development, but should you experience any problems, you can always request a connection with an agent by typing "Connect to an operator".
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved. If you have a moment, please let us know how we did. Your comments are very valuable to us!
Sincerely,
AUTODOC team
Good work by AUTODOC.
Delivery is always fast. Parts are mostly available. There have been times when a part is no longer available and company contacts with me offering other options, cheaper or more expensive. There have been no problems with part not fitting. I am always confident and safe when I send parts. The price, prices are very reasonable and if are lucky, when there are big discounts, can buy quality parts for a very cheap amount.
Overall, I really like shopping at autodoc. Good work is being done by autodoc. Keep it up.
28 July 2026
Reply from AUTODOC - Belgium
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
They indicate that it usually takes up…
They indicate that it usually takes up to one business day to prepare your order but it usually takes more like 3-4 days just to prepare it and then you will have to wait another 4 to 5 business days to get it delivered. Way to slow of a service! When you contact servicedesk they cannot do anything for you but offering you a 5% discount for your next order which I couldn't care less for as I'm not sure I will order here again
28 July 2026
Unprompted review
Reply from AUTODOC - Belgium
Dear Ivo!
We are very sorry you were disappointed with our service.
Our average delivery time is currently 1-3 business days.
When placing an order, the expected delivery date is indicated. However, it is not final, as it depends on many factors.
Delivery times for orders depend on the country of delivery, the availability of the ordered parts, public holidays, as well as unforeseen problems on the part of the delivery service.
For our part, we try to deliver as quickly as possible.
Please feel free to contact us at trust@autodoc.be.
Best Regards, AUTODOC Team
Avoid at all costs
Very helpful in the end and gave my money back as was unable to supply me with the part
9 July 2026
Unprompted review
Reply from AUTODOC - Belgium
Hello Jamie ,
Thanks for your review.
We are sorry to hear about this situation.
Our Quality Control Manager will check your case and all details and contact you shortly.
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Reply from AUTODOC - Belgium
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Order 170229746
Order 170229746. 9 days no comms online or via email, all automated bot responses...still not dispatched. Cannot cancel my order, I have tried EVERY way of contacting you.
6 June 2026
Unprompted review
Reply from AUTODOC - Belgium
Dear Jean!
We apologize for the inconvenience caused. Your case has been referred to the quality control department and will be considered as soon as possible.
If you have any question, feel free to contact us on trust@autodoc.eu.
Best Regards, AUTODOC Team
Really bad experience
Really bad experience, i ordered for 350 euros received a 5 euro AdBlue enhancer which i didn't ordered..than after contact them they just sent me the 350 euro back not delivering the order.
10 June 2026
Reply from AUTODOC - Belgium
Hello Miclos Dan-Gabriel!
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this situation has caused.
We understand how disappointing it must have been to receive an item that did not match your expectations and then see your order cancelled and refunded instead of receiving the products you originally intended to purchase.
Please be assured that this is not the level of service we strive to provide. We take such matters seriously and would like to investigate what happened in your case in order to better understand the circumstances and determine whether any errors occurred during the order processing.
To assist with this, our Quality Control Manager will be contacting you shortly to personally review your case and provide further support. They will examine the details of your order and work with you to clarify the situation.
We appreciate your feedback, as it helps us improve our processes and prevent similar situations from occurring in the future.
Thank you for your patience and understanding.
Best regards,
AUTODOC Team
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