I originally purchased two Jenna mustard swivel dining chairs. Chairs were packaged well and easy to assemble. Sometimes buying online can be hit or miss. In this case I was so happy with look and com... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful design and quality products for any home and family! Extremely helpful, professional help provided when needed Rare in retail to find such an amazing , engaging team of people to... See more
Company replied
Kave Home has been outstanding from start to finish. The quality of their furniture is exceptional. The team were great to work with and provided professional and knowledgeable advice throughout the e... See more
Company replied
What an amazing company to deal with. Their customer service is second to none. Wouldn’t hesitate to recommend. Made an online purchase which unfortunately was damaged in transit. Not a problem, it... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
Written by the company
Kave Home is the premier furniture and decor design brand tailored for your home. We specialise in designing, manufacturing, and distributing a wide variety of quality pieces, culminating in an extensive collection of on-trend, functional, and durable designs that effortlessly elevate our customers’ homes. At the heart of our company lie the values of innovation, commitment, non-conformity, and respect for the environment, which serve as guiding principles for all our endeavours. Our dedicated design team passionately explores new processes and materials to craft lasting pieces that align seamlessly with the latest trends.
Contact info
18 Precision Drive, 3810, Pakenham, Australia
- 1300 528 300
- customer@kavehome.com.au
- au.kavehome.com
4.3
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The retail experience was very good…
The retail experience was very good with helpful staff and excellent product range. I was able to buy a dining chair to try it in my home and return it with a full refund guarantee if it didn't suit. I went on to purchase the dining chairs which arrived in good order and delivery was a bit quicker than promised. Happy to recommend.
24 June 2026
Reply from Kave Home Australia
We are so pleased to hear about your excellent service in our store. We want to ensure you choose pieces you will love for years to come in your home, and our team are always happy to do all they can to ensure the perfect match.
We appreciate you recommending us, and we hope to see you in store again soon.
Kind regards,
Kave Customer Care
Exceptional customer service
Excellent customer service. For medical reasons my order needed to be delivered twice. It was handled compassionately and professionally. Best possible outcome, given the unusual circumstances. Thank you.
24 June 2026
Reply from Kave Home Australia
We are so happy to hear that our team was able to provide such great service during your unique situation. We truly appreciate you sharing your positive experience with us and hope you are enjoying your new Kave items while you recover.
Wishing you good health,
Kave Customer Care
Reply from Kave Home Australia
We're glad to hear our instructions were helpful. We are confident your new timber protector will give you extra peace of mind on your outdoor furniture, and can certainly help reduce maintenance required in the Australian climate.
Kind regards,
Kave Customer Care
Reply from Kave Home Australia
We are so glad to hear you had a positive experience with our team and your loved our collections. We appreciate your kind words and hope to see you in store again soon!
Kind regards,
Kave Customer Care
Damaged product
Damaged product, quickly replaced, CS was great, new item is wobbly and poorly joined
24 June 2026
Reply from Kave Home Australia
We appreciate your feedback regarding on your experience. While we are sorry to hear your original item arrived damaged, our team work hard to resolve quickly and minimise inconvenience. We want you to love your new Kave items for years to come, and are sorry to hear your replacement didn't meet expectations. Our team will be happy to discuss further should you wish to reach out directly.
Kind Regards,
Kave Customer Care
Reply from Kave Home Australia
Thanks for the great review. We are so happy to hear you love your new Kave Home furniture and we hope they bring you years of joy using them!
Kind regards,
Kave Customer Care
Great products- would use again
Great products, delivered quickly! We love our new chairs and the quality surpassed our expectations.
24 June 2026
Reply from Kave Home Australia
Thank you for your wonderful feedback!
We're so happy to hear you love your new chairs and they surpassed your expectations.
We hope you enjoy using them for years to come!
Kind regards,
Kave Customer Care
Good sales and delivery, poor warranty
I’ve purchased from Kave Home twice and, initially, the experience was very positive. The furniture looks great, matches the online photos, and delivery comms were prompt and clear.
Unfortunately, the after-sales support has significantly changed my overall impression of Kave. A side table developed white staining after only three months of light use. To be clear, the table has only been used to hold 1 book and has not been exposed to spills or moisture. I am 100% confident this is a painting or finish defect. I have even sent a video of the attempted clean.
I contacted Kave Home regarding a warranty claim and was advised it was likely moisture damage, despite the limited and careful use. I then sent two follow-up emails seeking clarification or a resolution and received no response. I have been ignored.
It’s disappointing because I genuinely like the products and had been happy with my purchases up until this point. I also don’t want a refund, just a replacement. However, good furniture also needs to be backed by responsive customer service and reasonable warranty. Based on this experience, I’d be hesitant to purchase again and would prefer to choose my local Freedom, Coco Republic, Empire or Furniture Gallery store where after-sales support is much more reliable. At least there it’s “we believe you” and not “you’re wrong, it’s your fault”.
5 June 2026
Unprompted review
Reply from Kave Home Australia
Thank you for taking the time to share your feedback, and for your kind words regarding our furniture designs and initial delivery experience. We always love hearing when a repeat customer enjoys our products, which is why we are so genuinely sorry to hear that your recent experience left you feeling frustrated.
We want to assure you that failing to respond to our customers is completely contrary to the standards we hold ourselves to. It appears an unforeseen system issue interrupted our communication, preventing your follow-up messages from reaching us. We are sincerely sorry that this technical lapse caused you to feel disregarded, as we always aim to approach our customers with trust and empathy.
Once we became aware of this situation, our care team immediately reached out to you to make things right. After confirming that the staining could not be removed, we went ahead and issued a full refund. We want to thank you for your patience and for working with us to resolve this, and we sincerely hope to welcome you back to Kave Home in the future.
Kind regards,
Kave Customer Care
the Product was nice
the Product was nice - outside table and chairs - colour is what i expected - dark grey -unfortunately it has to be delivered to a coastal unit- and there were several (3-4 ) emails confirming dates - but in the end it never left Melbourne and it was only when i followed it up - did i realise it was still sitting in the warehouse.
15 May 2026
Reply from Kave Home Australia
We are so happy to hear that you love your new setting, its a beautiful choice. We sincerely regret the delivery issues and the confusion regarding its status. We are reviewing our delivery process to continue to improve our service and offering and appreciate you taking the time to provide valuable feedback.
We hope we can help you again in the future and get the chance to exceed your expectations.
Kind regards,
Kave Customer Care
Lana's service was prompt
Lana's service was prompt. Service was genuine and detailed product knowledge.
15 May 2026
Reply from Kave Home Australia
We're so glad to hear our in store service was a fabulous experience for you. Our team all work hard to provide exceptional knowledge and support. Thank you for your wonderful feedback!
Kind regards,
Kave Customer Care
Marta was very helpful and got back to…
Marta was very helpful and got back to straight away , the quality of the furniture was very good 👍
20 March 2026
Unprompted review
Reply from Kave Home Australia
We're so glad to hear our team was helpful and that you're pleased with the furniture quality! Thank you for your kind words and we hope to see you in store again soon!
Kind regards,
kave Customer Care
Reply from Kave Home Australia
Thanks for the great compliment, our team works hard to provide exceptional service. We hope you are loving your new Kave items and we can help you again soon.
Kind regards,
Kave Customer Care
Beautiful design and quality products…
Beautiful design and quality products for any home and family!
Extremely helpful, professional help provided when needed
Rare in retail to find such an amazing , engaging team of people to help with end to end purchases
We are in love with Kave Home !
15 May 2026
Reply from Kave Home Australia
We are so happy to hear you love our products and enjoyed your in store experience! Our teams work hard to provide excellent and helpful service, and we are so happy they could assist you with finding the perfect piece for your home! Thank you for your wonderful feedback, and we hope to see you in store again soon.
Kind regards,
Kave Customer Care
Some things to improve
I loved the service I got from the staff in your store. They were extremely helpful friendly and efficient.
However the payment system was time consuming. I had to call your head office to make a payment with a credit card.
I also had a mixup with the delivery date and then when it did get delivered the delivery company didn’t unpack the items, remove packaging and assemble the chairs because it wasn’t on the delivery order. However when I paid for my order I was not asked if I wanted this service so I presumed it was included. Which was very disappointing
.
14 May 2026
Reply from Kave Home Australia
Thanks for taking the time to share your experience. We are happy to hear our store staff provided excellent service to find the perfect Kave pieces for your home.
We sincerely regret the difficulties you encountered with our payment system and the confusion regarding your delivery and assembly expectations. We work hard to provide excellent experience and have already reviewed our processes to ensure we consistently improve.
We hope to see you shop with Kave again soon.
Kind regards,
Kave Customer Care
My rug was delivered in a timely manner.
15 May 2026
Reply from Kave Home Australia
We're so happy to hear your rug arrived quickly and hope it finishes your space perfectly. Thanks for your great feedback.
Kind regards,
Kave Customer Care
Outdoor furniture enhances our outdoor space.
Products were perfect and exactly as expected. Quality is great. Packaging meant everything arrived pristine and now taken up outdoor furniture makes our outdoor spaces.
17 April 2026
Reply from Kave Home Australia
We're so happy to hear that you are enjoying your outdoor space with your new Kave items! Thanks for the great feedback on our products and particularly our packaging. We work hard to ensure everything is packed precisely for shipping nationwide without worry!
We hope to see you shopping with us again soon,
Kave Customer Care
The process from beginning to end was…
The process from beginning to end was the easiest I have ever experienced. The delivery updates and communication about arrival times were absolutely amazing. The outdoor furniture itself made our balcony feel very warm and welcoming. Love everything!
17 April 2026
Reply from Kave Home Australia
Thanks for taking the time to provide such positive feedback. We're so happy to hear that the process was easy and the delivery updates were helpful. It's great to know the furniture made your balcony feel warm and welcoming, and we hope you continued enjoy your space with friends and family!
Kind regards,
Kave Customer Care
Our chairs arrived quicker than…
Our chairs arrived quicker than expected and we love them
17 April 2026
Reply from Kave Home Australia
We are so happy to hear your delivery was fast and easy and that you are enjoying your new Kave Home chairs! We hope they provide you years of comfort.
Kind regards,
Kave Customer Care
Jenna swivel dining chairs
I originally purchased two Jenna mustard swivel dining chairs. Chairs were packaged well and easy to assemble. Sometimes buying online can be hit or miss. In this case I was so happy with look and comfort that I immediately bought two more. Great experience overall.
17 April 2026
Reply from Kave Home Australia
We're happy to hear that you are loving your new Kave Home chairs, they were a beautiful choice! We appreciate you sharing that the chairs were packaged well and easy to assemble and we hope they bring you years of joy.
Thanks for your positive feedback,
Kave Customer Care
Beautifully balcony chairs
Beautifully made chairs, gorgeous quality and everyone comments on them. They were delivered quickly and packaged sustainably.
20 March 2026
Reply from Kave Home Australia
We're happy to hear that you find the chairs beautifully made, they are clearly looking perfect in your space! Thanks for noticing our sustainable packaging, we work hard on our sustainability values to reduce our impact on the world around us.
We hope to help you again soon,
Kave Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.