Astalty Reviews 

I’ve had a really positive experience with Astalty, particularly when setting everything up. The support has been great whenever I’ve needed help, and the training videos are really clear and easy to follow. They walk you through everything step by step, which made getting started and learning how to use the system really straightforward. It’s been a great platform for managing my Support Coordination business.

Astalty is a great site to utilise for CoS services for accurate data entry.

I've had a great experience using Astalty for my NDIS support coordination business. The platform is intuitive, easy to navigate, and has significantly reduced the amount of time I spend on administration, invoicing, and managing participant information.

One of the standout features is how responsive the support team is. Whenever I've had a question or needed assistance, they've been quick to respond and genuinely interested in resolving the issue. They also listen to user feedback and continue to improve the platform with regular updates.

Astalty has helped streamline my day-to-day operations, making it easier to stay organised, manage participant funding, complete case notes, and keep on top of compliance requirements. Overall, it's been a reliable and valuable system that has made running my business much more efficient. I would happily recommend it to other NDIS providers looking for an all-in-one case management solution.

I've been using Astalty for 4 years. I tried others and none were as affordable, value for money, user friendly as Astalty. Since then, the features have grown and support has been phenomenal. I can't rate them highly enough.

I've been using Astalty for my Support Coordination business and it's made a noticeable difference to how I manage my workload. Having participant information, case notes, tasks and documents all in one place saves a lot of time compared to using multiple systems.

The support team has also been responsive whenever I've had questions or suggestions.

There are still a few features I'd love to see, particularly around invoicing, bookkeeping integration, and some additional reporting options. If those continue to develop, it would easily be a five-star product for me.

Overall, it's a solid platform that's clearly improving over time, and I'm happy to recommend it.

Platform for the NDIS space that is highly responsive to ongoing industry changes and listens to feedback to make day to day operation the best it can be. A great user experience backed by customer service.

Using Astalty has completely transformed how I manage my daily workload as a support worker. The platform is incredibly reliable, starting with a fast, seamless login process that never gives you any trouble. The built-in features are exactly what frontline workers actually need: the smart clock-in and clock-out reminders ensure I never forget to log a shift, and the automated KM calculator takes all the headache out of travel logs by calculating distances instantly from odometer readings.

Managing schedules and confirming shift availability is entirely stress-free. If there is one small area for improvement, it is that the scheduling module leans slightly toward logging when you are unavailable; it would be even more straightforward if it simply asked directly for your available hours instead.

Overall, the user experience is top-tier. It keeps everything organised in one central portal, cuts down on hours of manual admin tasks, and lets me focus my energy where it matters most, which is delivering great care to my clients.

I've used numerous CRM systems for support coordination and case management, and Astalty is the best, by far!

Astalty is incredibly well priced and represents insane value for money. You're not capped in any way re the number of Participant profiles you can create like other platforms (which also cost 3 times as much per month).

The responsiveness of the team and the help guides and videos make everything super clear, and the invoicing component is BRILLIANT. I'm not a Xero user, and have no issues at all managing the invoicing side of things in Astalty. I was adament I would keep my manual invoicing process in place when I made the switch to Astalty, but the boys convinced me to trust the system - and as a result I've now got an extra 2 to 3 hours a fortnight!

The Astalty platform is exactly what I need for my business. The support is great and the platform is sophisticated but easy to use. Astalty saves me time and money. I highly recomend Astalty. Try I know you will love it.

In my role as NDIS specialist support coordinator & team leader, I have found Astalty is easy to use and intuitive. I find it easy to teach to new users and it enables providers to keep all records and documents in one system that can be accessed by other team members when required, rather than on personal desktops. I like the reports that give an easy overview of the team's billables, missing records, etc. I like the funding tracking, which is critical. There have been a few glitches where Astaly has reflected the wrong funding amount, but this has been limited. Overall, it has been an excellent product, much better than Lumary and other systems I have used. I have found their customer service to also be quick and responsive.

I LOVE the 'Implementations' feature. It helps me plan out budgets for people's entire Plans so we can trust their funding will last for the duration of their Plan, across all of their providers.

Trustpilot is an excellent platform for both consumers and businesses. I appreciate how easy it is to read genuine customer reviews and make informed decisions before purchasing products or services. The platform promotes transparency and accountability, helping build trust between businesses and their customers.

The review process is straightforward, and I like that companies have the opportunity to respond to feedback, creating a more open and balanced environment. Trustpilot has become one of my go-to resources when researching brands, and I've found the reviews to be incredibly helpful in guiding my purchasing decisions.

Love Astalty , we have used other CRM systems but everything in Astalty is so user friendly, great customer service and response times

The team at astalty are always on standby to ensure that our business is running both smoothly and in a compliant way. It has made invoicing and rostering so easy.

What I love most about Astalty is how much time it saves me on back-of-house admin and compliance. The time-tracking and billing functions are incredibly smooth, making it easy to capture every single billable minute accurately. Managing multiple client funding buckets, tracking goals, and generating clean progress reports is entirely stress-free. It’s clearly been designed by people who truly understand the daily realities and pressures of NDIS support coordination.

Astalty has been one of the best business systems I’ve used in my career. As an NDIS Support Coordination provider, I needed a CRM that was simple to use, reliable, and capable of managing participant records, reporting, case notes, invoicing, and compliance requirements without becoming overly complicated.

What stands out most is the customer support. The team is always quick to respond, knowledgeable, and genuinely committed to helping users get the most from the platform. Being a local Australian company is an added bonus, as they understand the needs of NDIS providers.

The reporting functionality is excellent, allowing me to easily monitor participant budgets, support coordinator hours, and business performance. The integration with Xero is seamless and saves significant administration time, while the e-signature functionality makes onboarding participants simple and efficient.

Astalty strikes the perfect balance between functionality and ease of use. I highly recommend it to any NDIS provider looking for a practical, well-supported CRM solution.

Astalty makes case notes super easy! The platform is user friendly and the support from Astalty is outstanding.

The website is very user friendly and great for NDIS based supports. Though the website needs some areas to improve, team is really quick to respond to feedback.
If you are looking for a program that has NDIS related features, this will work for you. The program does not have features to book people in for allied health appointments, but otherwise is great for the administrative side of things.

The platform is easy to use, suits NDIS work, and when you provide feedback on ways to improve the platform, often this feedback gets actioned.

Astalty has made workflow easier and cut my invoicing time down to nothing. Once set up and all details are entered it makes invoicing, reporting and general case management quick and easy. Highly recommend.