Tern Visa Reviews 

73
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate how exceptionally fast and efficient the service is, frequently noting that their approved travel documents are processed within just a few minutes. Many individuals also mention that the online platform is remarkably straightforward and very simple to navigate without ever needing to create a cumbersome account. A few other people also felt that the dedicated support team offers exceptionally quick responses and very pleasant assistance throughout the entire application procedure. Satisfied consumers frequently recommend this professional agency to anyone needing reliable guidance with their visa submissions.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a quick, efficient, and straightforward visa... See more

User experience

Consumers find user experience to be positive, highlighting a fast and straightforward process. Reviewers... See more

Response time

Customers had positive experiences with response time, highlighting a fast turnaround and quick service.... See more

Website

Reviewers highlight ambiguous aspects of website, with starkly differing experiences reported by users. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and super easy visa application process for a tourist visa to Australia. I received my visa confirmation very quickly. All I had to do was upload my travel ID and give a simple thumbs-up or thumb... See more

Rated 5 out of 5 stars

Getting a visa was so much easier and quicker using Tern than using the government web site (which I've used previously). It really did only take a couple of minutes – and my approved visa came back a... See more

Rated 5 out of 5 stars

Tern Visa was easy to use and provided my visa super quickly. Previously I’ve used the DHA IMMI system which is complicated and requires me to create an account. With Tern I just upload a passport pho... See more

Rated 5 out of 5 stars

Easy to use for both myself and my husband. Worth the money. Having spent hours on the official Australian website getting nowhere, no consideration of our ages and our lack of technical ability. We... See more


Company details

  1. Software Company

Written by the company

Tern Visa makes Australian visas clear, fast, and affordable. We help individuals, families, and partners apply with confidence across both temporary visas (Visitor, Working Holiday, Student) and permanent migration pathways (Partner, Skilled, Employer-Sponsored). Our approach is simple: software for speed and consistency, lawyer review for accuracy and compliance—at a fraction of the cost of a traditional migration agent.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

73 reviews

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4.7

All reviews

(73)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It is obviously a good quick system but…

It is obviously a good quick system but IT numpties like me struggle with the photo uploading. I did it in the end more by luck than understanding! Also my address remained stubbornly red. Fortunately your helpful email provided an opportunity to ask for help and Jen responded. Thank you!

1 September 2026
Rated 5 out of 5 stars

A very nice lady helping me.I am…

A very nice lady helping me.I am normally good at these things ,but Photo did course me a problem . Had to take a photo of myself down load it on my computer, better if I had loged on on my phone but Many thanks .

28 August 2026
Rated 5 out of 5 stars

It seemed quick and simple compared…

It seemed quick and simple compared applying direct to the government direct which kept saying there an error and getting 4 hour lockout and I still do not know why there was an error. It is really difficult to comment truthfully since I don’t have my visa yet

24 August 2026
Tern Visa logo

Reply from Tern Visa

Hello, we're glad you had a good experience.
Your visa was already granted at the time you wrote this review. Please check your spam folder for the grant letter.
Our support team has just reached out to confirm you have received it.
Please reach out to support@ternvisa.com for any questions.

Rated 5 out of 5 stars

Quick & Easy

It was quick, easy to understand, no unnecessary questions and just so fast....thank you. In contrast with the USA, this was an absolute delight.

22 August 2026
Rated 4 out of 5 stars

What?

Relatively straightforward being a British Passport holder

22 August 2026
Rated 5 out of 5 stars

Service and Responce

I was expecting some problems with the amount of information being asked for. Great surprise, it was all relevant and sensible. The question I raised in asking for clarity were excellent and so helpful.

19 August 2026
Rated 5 out of 5 stars

My experience with Tern was great

My experience with Tern was great. At all stages the people I delt with were pleasant and helpful. I was able to speak to a real person who new what was going on and understood my concern. Thank you so much for your efforts on my behalf. I will use you again. Regards from David.

1 August 2026
Rated 4 out of 5 stars

positiv

positiv: all went well -
in dire straits: pricing is a little high -
mk,germany

7 August 2026
Rated 5 out of 5 stars

The web interface was just so easy to…

The web interface was just so easy to use, the admin assistant named Jen emailed if there was any mistake. The whole process was so simple. If you are prepared to do a bit of work and are semi computer literate TERN are the best and most cost effective platform for visa applications. We successfully applied for a 600 visa for a Filipina lady, done in a few weeks. Will definately give TERN another go for partner visa.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

They were very helpful, recommendable!

They were very helpful,made my application very easy and convenient.. They gave us few pointers to get our documents presented correctly and accurately.
Process was super clear, easy and actually quick, agents were very responsive and is friendly user.
Overall my experience with them was great and highly recommendable.
Thank you again,
Maita C. B

28 July 2026
Rated 5 out of 5 stars

Fantastic experience with tern, amazing value for money

Fantastic experience with tern! We planned to DIY our 820 visa but having the extra reassurance an immigration lawyer was looking over our documents made us feel so much better and at a fraction of the cost! They were incredibly responsive to any questions we had and the website was clear and easy to use. We could go at our own pace and see what still needed to be uploaded. Would recommend them to anyone that doesn’t want to pay the exorbitant agent fees on top of the crazy visa fee but wants the added reassurance everything is there and correct. They definitely spotted a few mistakes we missed which saves us having to amend anything with the DOI. Very glad we used tern and will be recommending them to anyone else needing help with the lengthy partner visa process!

9 July 2026

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