Came back for a few favourites and as always was tempted to add a few more. Love their range of quality Irish producers.... So far Wild About, Burren Balsamics and Ciara's Pantry are definite favour... See more
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Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 1... See more
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I ordered 3 boxes of Irish products for Saint Patrick’s Day for national and international delivery. All arrived in perfect timing with the products chosen from the online larder all in stock and arri... See more
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Lovely supply of local and international produce. Special call out to a cashier called Jody who gave an extra euro of her own to help out my son who was a euro short for his sweets. A much appreciated... See more
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Company details
- #1 of 2 best companies in Grocery Store
- #2 of 4 best companies in Coffee Shop
- #1 of 1 best companies in Deli
- #1 of 1 best companies in Greengrocer
- #3 of 4 best companies in Liquor Store
- #1 of 2 best companies in Online Food Ordering Service
Information provided by various external sources
Ardkeen Quality Food Store is an independent food retailer based on the Dunmore Road in Waterford City on the South East coast of Ireland. We are locally owned and managed. The business was founded by Robert and Pamela Jephson in 1967 as a small grocery store with petrol pumps out the front, believe it or not this was quite a novel format back then! The business has grown in popularity and scale over the years notably a a major redevelopment of Ardkeen Shopping Centre took place in 1998. Ardkeen Quality Food Store has a developed a unique food offering. People want to know about and trust the people who produce their food so we specialise in sourcing the best fresh produce and local foods from artisan food producers that we know and trust. As an independent supermarket we have the flexibility to buy the produce our customers want. Using links developed over the years with really good food producers we now have a range of fine foods that surpasses all competition in terms of food quality and provenance. We also cook and bake an extensive range of products at Ardkeen. Prepared daily in our deli kitchen by our skilled and commited team of chefs, using only the best of ingredients. The food is prepared, cooked and chilled (if necessary) and on sale the same day, so you can have retaurant quality meal at home in minutes. The range is extensive everything from soups & starters to main courses like Elaines wonderful Fishermans Pie to Lisa's sumptuous patisserie treats. Although there have been many changes over the years our philosophy remains the same; to provide great value, better quality food and excellent customer service. We are delighted to be listed in the prestigious McKennas Ireland Guides, Georgina Campbells Ireland Guide and have being awarded many accolades including Retail Excellence Ireland Awards, Best In Fresh Awards across departments and most recent named Best Shop in Ireland by The Irish Times. 'Our commitment to you starts with selecting our producers and continues through to the meal on your table'
Contact info
Dunmore Road, X91 HP9W, Waterford, Ireland
- 0035351874620
- customerservice@ardkeen.com
- ardkeen.com
4.8
Excellent
878 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very efficient and packed well as glass…
Very efficient and packed well as glass bottles but little bit expensive to ship
26 January 2025
Reply from Ardkeen Quality Food Store
Hi Maria,
Thank you for the 4 star review.
We will pass your compliments to the team.
Our shipping rates are based on the weight of the parcel. Depending on where you are shipping too you may find better value in the shipping rate to add a few more items.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very disappointed with certain items
I received a hamper yesterday as a present from niece in Australia most of items but certain items like soup and dips all up today or tomorrow very disappointed will tell her not to send items like this in future
14 January 2025
Unprompted review
Reply from Ardkeen Quality Food Store
Hi Angela,
Thank you for the 4 star review.
At time of picking we select products with the longest use by dates. Due to unusual weather conditions, couriers across Ireland were unable to maintain their normal service which resulted in a delay in parcel movement.
We would like to fix this for you, please contact our Customer Service Team at CustomerService@ardkeen.com at your earliest convenience.
Apologies for this inconvenience, it is a very unusual occurrence.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Excellent delivery service
Excellent delivery service.
But wish the "best before" was for a longer expiry date, as bought 3 bottles!
26 December 2024
Reply from Ardkeen Quality Food Store
Hi Ger,
Thank you for the 5 star review.
Our team pick from our shelves in store which means our stock is constantly rotating. The product you purchased is a popular product and doesn’t spend long on our shelves. If purchasing again please do get in touch with our team [customerservice@ardkeen.com] to find out the current use by.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Real Quality, real service and real value
5-Star Trustpilot Review for Ardkeen Quality Food Stores
I recently ordered a custom Christmas hamper online for delivery to Dublin, and my God, they did not disappoint! The entire experience was flawless. The selection of items was exceptional—everything was of the highest quality, with an impressive offering of Irish food that you don’t see every day and at exceptional value.
The hamper arrived beautifully presented in a sturdy delivery box, and it was delivered so quickly, which was a huge bonus during the busy holiday season. The team at Ardkeen were incredibly helpful when I reached out with a few queries, both over the phone and via email—they went above and beyond to ensure everything was perfect.
If you’re looking for a gift that will truly impress, I can’t recommend Ardkeen Quality Food Stores enough. They really do have something for everyone! A huge thank you to the team for making this such a fantastic experience. I’ll definitely be ordering again.
19 December 2024
Unprompted review
Reply from Ardkeen Quality Food Store
Hi James,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day and to assist our customers with any queries they may have. We will happily share your feedback with them.
I am delighted to hear your hamper was well received and I hope the contents were also enjoyed.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Jody the cashier
Lovely supply of local and international produce. Special call out to a cashier called Jody who gave an extra euro of her own to help out my son who was a euro short for his sweets. A much appreciated act of human kindness
15 December 2024
Unprompted review
Reply from Ardkeen Quality Food Store
Hi Paul,
Thank you for the 5 star review.
Our team do outstanding work and we pride ourselves on our customer service. I will make sure to pass on your lovely comments to Jody.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Finnbarr,
Thank you for the 5 star review.
We hope your mam enjoys, this doesn’t count as a Christmas gift ;)
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I was finding it very difficult to get…
I was finding it very difficult to get my order in stores near me so when I ordered from ye it arrived very fast. The item cost just over €2 to purchase but €8 to post which I thought was a bit high as it wasn’t at all heavy. Other than that it was a positive purchase.
25 November 2024
Reply from Ardkeen Quality Food Store
Hi Bridget,
Thank you for the 5 star review.
Our teams and courier work hard to get orders delivered on schedule. Shipping for a single product of that size is a bit high, you do have up to 15kg for that shipping charge should you wish to add more on a future order.
We hope you enjoy.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Claire,
Thank you for the 5 star review.
Our teams and courier do us proud.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Listening Skills: Nul Pointes…
When I attempted to correct the delivery details on my order I was not listened to by the person answering the phone - I stated my name and address to correct the mistake and was assured the amendment would be made and the postage be reduced accordingly
However I was then asked if the goods should be directed to Samantha Prigent at my address!!! CRAZY!!!
28 October 2024
Reply from Ardkeen Quality Food Store
Hi Mo,
Thank you for your review.
We would not have access to information that is saved to your device. You may wish to remove some addresses saved locally as it will affect other online shopping.
I am happy to see that your order was amended prior to dispatch, refund issued, and delivered within our usual timeframe.
If there's any further issues, please do not hesitate to get back in touch.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Fantastic service.
29 September 2024
Reply from Ardkeen Quality Food Store
Hi Mary,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Paul,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Liam,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Don,
Thank you for the 5-star review.
Next day delivery is what we aim for on most of our products. Our team do an outstanding job dispatching orders on a daily basis, happy to pass on your feedback.
We look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Excellent delivery
28 August 2024
Reply from Ardkeen Quality Food Store
Hi Sonia,
Great to hear from you again and thank you for the 5-star review.
Our team do an outstanding job dispatching orders on a daily basis, happy to pass on your feedback.
We look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very fast delivery and great sauces!
26 July 2024
Reply from Ardkeen Quality Food Store
Hi Inga,
Thank you for the 5-star review.
Our team do an outstanding job dispatching orders on a daily basis, happy to pass on your feedback.
We hope you enjoy the sauces and keep us in mind for future orders.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Excellent service
Excellent service. Delivery was within 2 days of placing the order. All products had a long expiry date. Thank you for the Excellent service
30 June 2024
Reply from Ardkeen Quality Food Store
Thank you for the 5-star review.
Our team do an outstanding job dispatching orders on a daily basis, happy to pass on your feedback.
We hope the recipient enjoys and keep us in mind for future orders.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Super fast delivery
Super fast delivery. Glass bottles were well wrapped and packaged. Delighted with this service and will order from them again for sure.
28 June 2024
Reply from Ardkeen Quality Food Store
Hi Jt,
Thank you for the 5-star review.
Next day delivery is what we aim for on most of our products. Our team do an outstanding job dispatching orders on a daily basis, happy to pass on your feedback.
We look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Patrick,
Thank you for the 5-star review.
Happy to hear everything arrived on schedule. The product you ordered is produced over the road, and one of our more popular products to export.
We hope you enjoy and keep us in mind for future orders.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi John,
Thank you for the 5-star review.
Next day delivery is what we aim for on most of our products.
We hope you enjoy and keep us in mind for future orders.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I love the wild garlic and chilli…wild about your sauce.
I love the wild garlic and chilli sauce..its delicious.
But the mailing price was very expensive.
Thank you.
26 June 2024
Reply from Ardkeen Quality Food Store
Hi Caril,
Thank you for the 2-star review.
Le Skinny Chef Wild Garlic & Chilli Sauce 250ml is a very popular product with our customers. Given it requires temperature-controlled packaging this will automatically add an additional cost to delivery.
Should you wish to use our online store again, we would recommend adding a few more products to get better value on the delivery and packaging costs.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
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