AlphaGear Reviews 

1,546
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 404 reviews, reviewers had a great experience with this company. People frequently mention that the smartwatches feature a sleek, modern design, look truly amazing, and arrive in excellent packaging. Consumers also appreciate how simple the initial setup process is, noting that the devices connect quickly and feel completely intuitive to use right out of the box. However, some people mentioned that customer service was unresponsive and completely failed to provide helpful solutions when facing unexpected technical problems. A few customers also experienced disappointing durability issues, reporting that the watches suddenly stopped working or broke down after a short period of daily use.

What people talk about most

Product

Users describe ambiguous interactions with product, with opinions varying widely. While many customers praise... See more

Quality

Reviewers mention ambiguous feedback about quality, with opinions sharply divided. Many consumers praise the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the setup process is... See more

Customer service

Clients share negative opinions on customer service, frequently describing it as non-existent or completely... See more

Response time

Consumers express deep frustration and disappointment regarding response time, consistently reporting a lack... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the watch, bought the Commander watch. Nice watch, only real issue I have in comparison to other smart watches I own is if it is away from my phone a bit long it resets entirely, time and all. Wo... See more

Company replied

Rated 4 out of 5 stars

The metal watch band on the Commander is a little tight. Wish the site would offer matching metal extenders, but other than that set up is easy, very sleek design, girlfriend thought I spent $400+ on... See more

Company replied

Rated 4 out of 5 stars

Fast, easy, maybe a little to fast and easy.. had an issue with ordering no one ever got back with me in time, ultimately received the wrong watch. Still attempting to fix the issue We'll see what ha... See more

Company replied

Rated 4 out of 5 stars

Haven't gotten to use the watches to fill potential yet but they look very awesome and can't wait to see how my husband loves his at work! He builds booms for excavators so could be in handy with the... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

AlphaGearUS is a proud American-based company that was established in Miami, FL in 2020. Our goal is to provide top-quality tactical gear and equipment to law enforcement, military personnel, first responders, and any proud hard worker! We understand the importance of having a reliable gear in critical situations and are dedicated to serving those who serve our communities.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(1,546)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You guys are awesome

You guys are awesome. Even though my 30 day after purchase was passed you guys help me and got me a replacement. I love the chief watch. Built to last best watch I ever owned thank you

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I Love Alpha Gear

I have 4 reliable Alpha Gear watches. I love them all. Great customer service when I thought I had a problem. My problem was user error. I don't need/want another watch brand.

3 September 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Great to hear your watches have been solid and we’re glad our team could help when you needed it.
Thanks for trusting AlphaGear as your go to brand

Rated 1 out of 5 stars

My first purchase the watch stopped…

My first purchase the watch stopped working after about 2 years. I inquired how to get repaired and was offered a replacement for $45.00 which I gladly accepted. Unfortunately the replacement watch had a flaw on the crystal. I againnotified support. They requested additional information which I provided. The response I got back was because I had gone outside the 15 day window I was no longer eligible for a replacement and had to pay another $45.00 which I gladly refused. Its unfortunate that these companies have no regard for their customers. I probably would have been a lifetime client. Of to the watch company.

3 September 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We can look into your case and help clear up what happened with your replacement request, please reach out to support@alphagear.us so we can guide you properly

Rated 1 out of 5 stars

Scam of a company

Scam of a company, watch is trash and the company is worse. They charge you for things that you don't receive and then don't refund the money they charge you based on shady return policies.

20 July 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We can review your order details and help clarify any concern. Please email us at support@alphagear.us so we can assist you properly

Rated 5 out of 5 stars

The item looks in great condition and…

The item looks in great condition and I’m very satisfied with it. how it feels great on my wrist.

2 September 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Glad it arrived in great shape, we make our watches to feel comfortable and solid on the wrist

Rated 5 out of 5 stars

Great Deals, Style and Quality

Great Deals, Style and Quality so far. The Delta Series 2 with built-in GPS was not available when I picked up the 3 for 1 deal. I was so happy with the watches, I couldn't help but add to my collection when the Delta Series 2 became available again.

2 September 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Great to hear you’re enjoying your Alphagear watches, we create each series to offer strong value, style, and performance

Rated 2 out of 5 stars

Good durable watch but absolutely…

Good durable watch but absolutely useless customer service. The charger I got for the watch doesn’t work. They do not have a customer service number, only email. I have sent several emails regarding a new charger. I have gotten no responses. Extremely disappointed in

5 August 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

we do handle customer cases directly, and we can help you with your charger, please reach out to support@alphagear.us so we can assist you properly

Rated 5 out of 5 stars

This is my 2nd watch from alpha gear my…

This is my 2nd watch from alpha gear my first one lasted 4+ years , it would no long communicate with my phone and the battery wouldnt last however it was still great so I now orders the aria 2.0 and love it, except some of my messages don't appear on the screen. If is spam/sales text it comes through, if its a personal one it just says call:call . I guess that something i can deal with just alittle annoying is all

31 August 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Glad you’re enjoying the Aria 2.0, if you want us to check your message settings, please email us at support@alphagear.us and we’ll help you properly

Rated 5 out of 5 stars

Delta s2

Never owned a watch, but will say best purchase I've made. It's super easy to get connected and use!!

27 August 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Glad you’re loving your first AlphaGear Watch, we design our gear to be easy to set up, durable, and ready from day one

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