Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
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Review summary
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Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
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Very professional company
First time contact and Lorna expertly talked me through everything and answered all my questions very professionally.
20 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Andy Scarr
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Lorna will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service,Very clear about…
Great customer service,Very clear about the insurance we've taken out for are pup
25 February 2026
Reply from Agria Pet Insurance
Hello Craig Shingler
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Clare. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Had Agria for previous pet who passed…
Had Agria for previous pet who passed and used them again for 2 new dogs, unbelievable service.
12 June 2026
Reply from Agria Pet Insurance
Hello Maura Groves
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Helpful and pleasant call handler
Helpful and pleasant call handler. Patient and knowledgable offered sound advice.
12 June 2026
Reply from Agria Pet Insurance
Hello Philip Goon
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Sam will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
very helpful customer service.
11 June 2026
Reply from Agria Pet Insurance
Hello Mr. Connor
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Alison. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
The customer service was excellent
The customer service was excellent, lovely gentleman who was very helpful and reassuring. Thankfully I haven’t needed to claim but I have every confidence that Agria would give me their full support.
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Richard Budd
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Super helpful.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mr Benjamin Burnett
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Jenny is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Full marks!
I was after guidance for a claim that I will need to put in and Wendy was incredibly helpful, reassuring and knowledgable . Thank you very much Wendy.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Helen
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Wendy helpful and knowledgeable. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very nice fella
Very nice fella. Sorted my silly admin mistake with no palarva.
Have use agria for some time now never had any issues with them.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello MUTT CUTTS
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Polite and informative
Polite and informative. Usually quick to answer phone and helpful with any issues you might have
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Paul Hamilton
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Jenny will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Phone call dealt with quickly and efficiently
My phonecall was answered quickly. Charlotte was friendly, helpful and sorted everything out for me. Thank you.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello M Little
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Charlotte. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
I would highly recommend Agria pet…
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Michelle Farmer
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Andrea is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very friendly and knowledgable
16 June 2026
Reply from Agria Pet Insurance
Hello Mrs Karen
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Clare will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Easy to get through to customer…
Easy to get through to customer services. Excellent customer services rep. Really friendly and helpful. Was very happy with the answer given. Very glad I use Agria Pet Insurance!
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Alison Charles
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Riina friendly and helpful. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Does exactly what it says on the tin
Does exactly what it says on the tin, very helpful Customer Services. The staff on the telephone cannot do enough for you if you have a problem guaranteed it will be sorted. I’m delighted with my insurance product times two.
17 June 2026
Reply from Agria Pet Insurance
Hello Steve
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Alison. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Michelle from agria was absolutely a…
Michelle from agria was absolutely a joy to deal with put my mind at ease completely and took my worries away my cats policies are in amazing hands shes an asset.to your company!!
17 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello rona grieve
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michelle. I know she'll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
The experience with the office staff…
The experience with the office staff was excellent start to finish and covered all things covered 👌
16 June 2026
Reply from Agria Pet Insurance
Hello Mark Owen
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure David is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello Mrs Murray
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Julia and Riina will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
I have had my little boy Milo for 6…
I have had my little boy Milo for 6 weeks. I had heard of Argria so I decided to contact them to take out insurance on him. Dachshunds are known for IVDD so I wanted to make sure I had enough cover for him should the worse happen. The woman I spoke to made it so easy, and she was really lovely in the phone. I felt like I'd known her forever. I'd recommend Argria every time. I don't know if they're more expensive but I don't care.
Thank you for taking care of Milo and me.
9 June 2026
Reply from Agria Pet Insurance
Hello Bobbie Scott
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found Alison great to talk to. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
I always feel great after speaking to…
I always feel great after speaking to Agria. They bend over backwards to help you and are so friendly.
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Linda Hilton
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
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