Crisp Reviews 

399
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

They take our sons for work and treat them like slaves to only listen to what they say, they use alot of workers for only 1/2months according to there busy times and if they done with you, they se... See more

Rated 1 out of 5 stars

Crisp uses predatory practices to lock you in. Their offers seem convenient, but when you try to cancel – they simply won't let you. I was unable to cancel my subscription. They ignored my cancellat... See more

Company replied

Rated 5 out of 5 stars

Quality products from smaller brands. Delivery is timely and accurate. You pay a bit of a premium, but compared to Albert Heijn (which is almost just as expensive), you’re receiving much nicer items.... See more

Company replied

Rated 5 out of 5 stars

I have been a Crisp customer for 2 years now and am really happy with the quality and service. I order perhaps once every 2 weeks and recently became a Weekbox customer also. Their everyday produce is... See more

Company replied

Company details

  1. Events & Entertainment

Written by the company

Crisp is de online supermarkt voor iedereen die van goed eten houdt. Meer dan 1200 kwaliteitsproducten besteld via één app, en de volgende dag bij jou thuisbezorgd.


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3.4

Average

TrustScore 3.5 out of 5

399 reviews

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3.4

All reviews

(399)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

They take our sons for work and treat…

They take our sons for work and treat them like slaves to only listen to what they say, they use alot of workers for only 1/2months according to there busy times and if they done with you, they send you away like nothing.
By crisp you don't have to get sick
You have to listen as a robot
And be in fear that your used time is over.
To all people wishing to work by crisp please think twice

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Crisp uses predatory practices to lock…

Crisp uses predatory practices to lock you in. Their offers seem convenient, but when you try to cancel – they simply won't let you. I was unable to cancel my subscription. They ignored my cancellation request, kept sending boxes, and then added unlawful €40 collection fees.When I challenged this under Dutch consumer law (no valid 14-day notice was ever sent), they refused to refund the €40. I paid out of fear, not because it was legal.

This is a trap. Don't fall for it.

5 May 2026
Unprompted review
Crisp logo

Reply from Crisp

Hi, thank you for reaching out. We are sorry to hear that you experienced frustration regarding the cancellation process, but we would like to clarify the facts of the situation. The box in question was prepared and delivered because the subscription was not cancelled before the weekly deadline, meaning the order had already been processed. Before the matter was referred to a collection agency, we sent three reminders via email and one via WhatsApp to settle the outstanding balance. Because the invoice for the delivered box remained unpaid despite these reminders, the case was eventually transferred to a third party. The additional €40 fee represents the mandatory statutory collection costs charged by the agency once a case is transferred. Since the debt had already been handed over, these costs had to be settled with the agency to close the file. Following your request and the settlement of the outstanding balance, we have since confirmed that your account has been permanently deleted. Please let us know if you have other questions, Team Crisp.

Rated 5 out of 5 stars

Happy customers since 2018

Very pleased with our grocery delivery experience since 2018, customer support is always super fast and helpful if something is wrong with an order. The assortment fits our needs and is regularly updated, the recipes are varied and we appreciate that so many items are locally produced!

5 July 2025
Unprompted review
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Reply from Crisp

Hi Margot, thank you so much for your lovely review! We're so happy to hear you've been pleased with our service for so long, especially being one of our first customers. We’re glad our customer service team, assortmentteam, and locally sourced products continue to meet your needs. We look forward to delivering to you again soon! Best, Eunice from Crisp

Rated 3 out of 5 stars

Dissapointed in changes of strategy

I have been using Crisp for a couple of years, I was attracted to the fact they use local suppliers, do not use plastic to pack vegetables in paper bags. Though last times I was very much surprised that everything is wrapped in plastic and not coming from local suppliers. After contacting the team, the comment is that they use plastic to extend the shelf life. For me this is a reason to move other online supermarkets like ekoplaza. I am actually a bit sad they have shifted from their initial principles.

17 June 2025
Unprompted review
Crisp logo

Reply from Crisp

Hi L. Ham, we’re very sorry to hear that your order contained more packaging than expected. We really do our best to avoid that. Wherever possible, we use recyclable paper bags for our fruits and vegetables — for example, all of our strawberries, snack tomatoes, vine tomatoes, mini cucumbers, grapes, blueberries, and raspberries come in this packaging. Normally, parsnips and potatoes also shouldn’t be packaged in plastic, unless pre-cooked potatoes were ordered.

We also aim to source as locally as possible, though seasonal availability and required volumes can sometimes influence this.That said, we’re truly sorry that your experience didn’t meet expectations. Your feedback is very valuable to us — it helps us learn and continuously improve.

One of our co-founders would love to have a quick call with you to hear your thoughts. We’ll send you a message via WhatsApp so you can let us know if you're open to that. Speak soon, Fien from Crisp

Rated 5 out of 5 stars

Great service for vegetarians with friendly delivery

I’ve been using Crisp’s service in Belgium, and as a vegetarian, it’s really easy to find the products I need. Sometimes I can even find surprising Asian products, which is lovely since I’m originally from East Asia. The delivery is usually on time, and they occasionally offer practical freebies like baking trays or knives. Whenever there’s an issue, like damaged or mouldy items, their support team responds quickly and handles it well. Last but not least, their delivery drivers are always friendly and make the experience feel welcoming.
The only downside for me is that ordering on the app can be a bit inconvenient, the search and browsing experience could be improved. I hope Crisp will consider launching a desktop web version in the future for easier access.

28 May 2025
Unprompted review
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Reply from Crisp

Hi Jian, thank you for your kind words. Good to read that you are happy with our assortment, service and delivery. I will forward your feedback about the browsing experience and your suggestion for a desktop version to my colleagues. Hope we can visit again soon! Best, Victoria from Crisp

Rated 1 out of 5 stars

THEY CLOSE YOUR ACCOUNT WITHOUT REASON

I would like to formally express my deep concern regarding the sudden and unjustified suspension of my account. Despite having conducted no fraudulent or suspicious activity whatsoever, my account was abruptly banned without any prior warning or explanation.

Even more troubling is the fact that I have already submitted all required and legitimate company documentation to verify my identity and business activities. Instead of resolving the issue promptly, I have now been told to wait, without any estimated timeline or transparency regarding the process.

You mentioned that your system automatically flagged and banned me. However, I had only one active support conversation within 24 hours—this raises serious doubts about the reliability of your automated moderation tools. For a business like mine, which operates at scale and requires full-time platform stability, this kind of unjustified ban is not only damaging, but it also reflects a severe lack of operational integrity.

If this is how your platform handles professional users with verified information, I will be left with no choice but to share my experience on major review sites and forums, outlining how your system arbitrarily bans accounts and delays resolution even when no policy violation has occurred.

This is not just an inconvenience—it puts real financial operations at risk, undermines trust, and could cause reputational harm on your end if more users begin to experience the same.

14 April 2025
Unprompted review
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Reply from Crisp

Hi Kemal, thank you for sharing your feedback. It seems that you may have mistakenly posted this review on our Trustpilot page, as we do not have any record of the issues you're describing. For instance, we don't ban customers nor ask our customers for documentation to verify their identity. However, if you do believe this message is for us and you’d like further clarification, we’d be more than happy to assist you. Please feel free to get in touch with us directly through our e-mail or Whatsapp. Best regards, Victoria from Crisp

Rated 1 out of 5 stars

its scame they block account with out…

its scame they block account with out reson no waring nothnk just block account

7 January 2025
Unprompted review
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Reply from Crisp

Hi Panabar,
Thank you for your review. I'm sorry to hear that you're not pleased with Crisp. I'd be happy to look into what happened to your account. We never block accounts. For example, if there are pending payments on an account, we may decide to cancel future orders until everything is paid. However, we never do this without informing the customer. To help you further and find out what happened to your account, I'll need some additional information. I kindly invite you to contact us via WhatsApp, email, or phone so we can assist you further. See you soon, Lexie from Crisp

Rated 5 out of 5 stars

Quality products from smaller brands

Quality products from smaller brands. Delivery is timely and accurate. You pay a bit of a premium, but compared to Albert Heijn (which is almost just as expensive), you’re receiving much nicer items. Only had some very minor complaints in the 2 years that I’ve been ordering from Crisp, which were quickly resolved by customer service.

4 November 2024
Unprompted review
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Reply from Crisp

Hi Cee, thank you so much for your positive feedback about our products and customer care. We love hearing this and hope to keep making you happy with our products. Hope to see you again soon, Tess from Crisp.

Rated 1 out of 5 stars

I have been a Crisp customer since the…

I have been a Crisp customer since the early days, however lately every single delivery has an issue (missing products or damaged products). In the last delivery they sent squished berries, and claim that they are still edible so I should not complain about this (that issues happen in transport). The quality has definitely fallen and I will be avoiding them in the future, the lack of customer care is getting worse.

4 November 2024
Unprompted review
Crisp logo

Reply from Crisp

Hi DM, thank you for reaching out. I’m sorry to hear that you’re not satisfied with our customer care. We always strive to assist our customers in the best way possible and make sure they’re happy with our solutions. We’re always here to help. Hopefully, we can make you happy with our delicious products again soon. Hope to see you soon, Tess from Crisp.

Rated 5 out of 5 stars

Great and interesting choice of…

Great and interesting choice of products. Excellent price and quality ratio makes this food supplier a permanent fixture in my choice of favourite supermarkets.

26 September 2024
Unprompted review
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Reply from Crisp

Hi, thank you for your kind words! We're happy to know that you like our products and find them of good value. We appreciate your support and look forward to serving you again soon. :) Have a nice weekend, Daphne from Crisp

Rated 5 out of 5 stars

I have been a Crisp customer over two…

I have been a Crisp customer over two years and I live in the Bay Area. When I first started ordering from them it took a while to receive my order, but when you realize anytime you preorder anything it’s going to take a while to receive. When I received my order I saw the detail of the products and understood even more why it took so long. Today I stand to have purchased 40+ products from Crisp and still waiting for new drops to continue purchasing with them. I am very satisfied with the products and open communication the owner serves with me when I have questions. If you can understand the turnaround of how they are cutting and sewing thes products you will definitely fall in love with the products as I have.

21 August 2024
Unprompted review
Crisp logo

Reply from Crisp

Hi Pang,
Thank you so much for your positive words about Crisp! We love to hear that you are excited about the products and their quality. If you have any further questions about any products, don't hesitate to contact us! We will gladly help you. Have a nice day and see you soon, Fien from Crisp

Rated 5 out of 5 stars

Fastest support, the best fully customizable chat bot out there

Lola, Elia, Chris are awesome!

With this tool, you literally can do anything and everything you want; There's no limit to the customization you can do via code.
It's a solid choice that we've been using for more than a year across products.
Highly recommend.

5 August 2024
Unprompted review
Crisp logo

Reply from Crisp

Hi Maria, glad to hear you're so happy with us. Did you know we also deliver fresh groceries to your doorstep? Hope to see you soon, Hotong from Crisp

Rated 5 out of 5 stars

Great company in Netherlands!

I have been a Crisp customer for 2 years now and am really happy with the quality and service. I order perhaps once every 2 weeks and recently became a Weekbox customer also. Their everyday produce is always fresh, high quality and competitively priced. The UX is easy to navigate and inspiring, encouraging you to try new things. The drivers are always on time and friendly and the food is kept cool and well packaged (but not over packaged). The recent introduction of branded products also helps avoid the need to top up at the supermarket. Thanks Crisp - you are highly recommended!

9 May 2024
Unprompted review
Crisp logo

Reply from Crisp

Hi Carolyn, thank you very much for your positive feedback! Good to hear that all the different departments of Crisp are appreciated. I will share your feedback with all the other teams, because nothing is more uplifting than a satified customer! See you soon, Lexie from Crisp

Rated 2 out of 5 stars

You can not change an orders date or…

You can not change an orders date or cancel. A glitch allowed same day booking but delivers the next. I provided support with instructions and it was agreed to leave at the door but instead they delivered it to the neighbors. Very inconvenient as I travel late and it’s food.

The food selection is good but I’ve had too many issues with the service. They also forgot to bill me and sent a huge invoice before. Oh and if they don’t have a product they swap instead of proving a refund assuming you want another product

22 April 2024
Unprompted review
Crisp logo

Reply from Crisp

Hi Vans, thank you for your review. We always appreciate feedback as it helps us to better our service. In regards to our policy with missing products we believe it is better to give our customers a good alternative rather than nothing at all, we assess whether a product is similar enough. More often than not we refund the product that is not available and then we choose to give an alternative product free of charge. We also refunded the missing product with your order and sent you a whatsapp message about this. When it comes to the same day delivery glitch, as far we can see you placed an order on sunday 01:56AM with a chosen delivery on 22-04, between 14:00 and 18:00. Furthermore we can't see any communication about forgotten invoices, if you would like to reach out we would definitely like to look into that with you. You can call, whatsapp or email us! When it comes to the delivery instructions we are sorry to hear that this went wrong. We try our best to constantly stay in touch with our driver team, but sometimes mistakes do happen. Have a good weekend, Mario from Crisp

Rated 5 out of 5 stars

I order from Crisp for 1 year and I love it

Is it more expensive than in a regular supermarket? Yes. Is it better? Oh yes! And here is why I think so:
- all fruits and veggies are tasty, they even smell good
- I don’t need to think what to cook every single day, with a weekly box they solve this problem
- they do agreements with local businesses (often small ones) which boost economic and promote sustainability
- I get what I’ll eat, no more food waste
- every weekly box is full of healthy food
- I don’t need to do exhausting shopping, they deliver everything I choose in the app
- all food is delicious, even pre-cooked meals
- if something goes wrong, they behave very friendly and fix a problem immediately
- they use sustainable packaging
- the app is very convenient and looks nice

So, to sum up, Crisp does indeed cost more than an average supermarket, but the advantages and benefits I get from them totally worth it. After trying it I can’t go back to a “classic” shopping. They have improved my life, for sure.

Thank you for your work and I hope to see more interesting features coming!

23 March 2024
Unprompted review
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Reply from Crisp

Hi Victoria, thanks for your positive feedback and lovely words! Wonderfull to hear that Crisp improved your life. Thank you for this amazing compliment. See you soon, Tess from Crisp

Rated 1 out of 5 stars

POOR EX

i reach out to a CS namely Angelique, she is rude, support is super poor, she keep repeat everything like in a form and you guys do not care about what customer think.

18 December 2023
Unprompted review
Crisp logo

Reply from Crisp

Hi Anna, I think you got the wrong company. We have no one working here called Angelique. We deeply care about our customers and try to provide the best service possible. If you have a problem, please don't hesitate to contact us! Have a nice day, Mees from Crisp

Rated 1 out of 5 stars

Multiple wrong deliveries and no…

Multiple wrong deliveries and no apologies. Very poor customer service. The products are not worth the premium prices.

25 September 2023
Unprompted review
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Reply from Crisp

Hi Pauline, thank you for your review. I'm sorry to hear that you have experienced wrong deliveries multiple times, have you reached out to us about this? We are very happy to help you and make sure it goes smoothly in the future. Kind regards, Janne from Crisp

Rated 5 out of 5 stars

Lekker

Very convenient way to try a variety of organic produce from local farms. Grass-fed beef and raw dairy are a must-try. I wish the app had selectable text in order to translate the produce descriptions.

19 September 2023
Unprompted review
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Reply from Crisp

Hi Eduard, thank you for your kind words. Happy to read that you find this a convenient way to get fresh groceries delivered. We hope to make te app more user friendly so you can easily translate certain textst. I will forward your feedback to our techteam. See you soon, Janne from Crisp

Rated 1 out of 5 stars

Customer experience sucks. Not worth paying for it.

Apparently, Crisp's delivery experience starts with an accusation of why Google Maps has provided the wrong pin on the app. I genuinely enjoy the food and I was planning more deliveries, but the customer experience is just so bad, I don't mind doing my groceries just to not have to deal with the delivery people. I ordered twice, and both deliveries were late and just unpleasant. Will delete my account as soon as possible. Such a shame. They should hire better delivery people.

17 April 2023
Unprompted review
Crisp logo

Reply from Crisp

Hi Fatima, I am so sorry to hear that you had a bad experience with the delivery and our service. You can always contact us on WhatsApp if you have any further feedback or questions. Have a good day, Aniek from Crisp

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