They take our sons for work and treat them like slaves to only listen to what they say, they use alot of workers for only 1/2months according to there busy times and if they done with you, they se... See more
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Crisp uses predatory practices to lock you in. Their offers seem convenient, but when you try to cancel – they simply won't let you. I was unable to cancel my subscription. They ignored my cancellat... See more
Company replied
Quality products from smaller brands. Delivery is timely and accurate. You pay a bit of a premium, but compared to Albert Heijn (which is almost just as expensive), you’re receiving much nicer items.... See more
Company replied
I have been a Crisp customer for 2 years now and am really happy with the quality and service. I order perhaps once every 2 weeks and recently became a Weekbox customer also. Their everyday produce is... See more
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Company details
Written by the company
Crisp is de online supermarkt voor iedereen die van goed eten houdt. Meer dan 1200 kwaliteitsproducten besteld via één app, en de volgende dag bij jou thuisbezorgd.
Contact info
Lizzy Ansinghstraat 163-4, 1072 RG, Amsterdam, Netherlands
- +3197010260661
- service@crisp.nl
- crisp.nl
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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They take our sons for work and treat…
They take our sons for work and treat them like slaves to only listen to what they say, they use alot of workers for only 1/2months according to there busy times and if they done with you, they send you away like nothing.
By crisp you don't have to get sick
You have to listen as a robot
And be in fear that your used time is over.
To all people wishing to work by crisp please think twice
Crisp uses predatory practices to lock…
Crisp uses predatory practices to lock you in. Their offers seem convenient, but when you try to cancel – they simply won't let you. I was unable to cancel my subscription. They ignored my cancellation request, kept sending boxes, and then added unlawful €40 collection fees.When I challenged this under Dutch consumer law (no valid 14-day notice was ever sent), they refused to refund the €40. I paid out of fear, not because it was legal.
This is a trap. Don't fall for it.
Reply from Crisp
Happy customers since 2018
Very pleased with our grocery delivery experience since 2018, customer support is always super fast and helpful if something is wrong with an order. The assortment fits our needs and is regularly updated, the recipes are varied and we appreciate that so many items are locally produced!
Reply from Crisp
Dissapointed in changes of strategy
I have been using Crisp for a couple of years, I was attracted to the fact they use local suppliers, do not use plastic to pack vegetables in paper bags. Though last times I was very much surprised that everything is wrapped in plastic and not coming from local suppliers. After contacting the team, the comment is that they use plastic to extend the shelf life. For me this is a reason to move other online supermarkets like ekoplaza. I am actually a bit sad they have shifted from their initial principles.
Reply from Crisp
Great service for vegetarians with friendly delivery
I’ve been using Crisp’s service in Belgium, and as a vegetarian, it’s really easy to find the products I need. Sometimes I can even find surprising Asian products, which is lovely since I’m originally from East Asia. The delivery is usually on time, and they occasionally offer practical freebies like baking trays or knives. Whenever there’s an issue, like damaged or mouldy items, their support team responds quickly and handles it well. Last but not least, their delivery drivers are always friendly and make the experience feel welcoming.
The only downside for me is that ordering on the app can be a bit inconvenient, the search and browsing experience could be improved. I hope Crisp will consider launching a desktop web version in the future for easier access.
Reply from Crisp
THEY CLOSE YOUR ACCOUNT WITHOUT REASON
I would like to formally express my deep concern regarding the sudden and unjustified suspension of my account. Despite having conducted no fraudulent or suspicious activity whatsoever, my account was abruptly banned without any prior warning or explanation.
Even more troubling is the fact that I have already submitted all required and legitimate company documentation to verify my identity and business activities. Instead of resolving the issue promptly, I have now been told to wait, without any estimated timeline or transparency regarding the process.
You mentioned that your system automatically flagged and banned me. However, I had only one active support conversation within 24 hours—this raises serious doubts about the reliability of your automated moderation tools. For a business like mine, which operates at scale and requires full-time platform stability, this kind of unjustified ban is not only damaging, but it also reflects a severe lack of operational integrity.
If this is how your platform handles professional users with verified information, I will be left with no choice but to share my experience on major review sites and forums, outlining how your system arbitrarily bans accounts and delays resolution even when no policy violation has occurred.
This is not just an inconvenience—it puts real financial operations at risk, undermines trust, and could cause reputational harm on your end if more users begin to experience the same.
Reply from Crisp
its scame they block account with out…
its scame they block account with out reson no waring nothnk just block account
Reply from Crisp
Quality products from smaller brands
Quality products from smaller brands. Delivery is timely and accurate. You pay a bit of a premium, but compared to Albert Heijn (which is almost just as expensive), you’re receiving much nicer items. Only had some very minor complaints in the 2 years that I’ve been ordering from Crisp, which were quickly resolved by customer service.
Reply from Crisp
I have been a Crisp customer since the…
I have been a Crisp customer since the early days, however lately every single delivery has an issue (missing products or damaged products). In the last delivery they sent squished berries, and claim that they are still edible so I should not complain about this (that issues happen in transport). The quality has definitely fallen and I will be avoiding them in the future, the lack of customer care is getting worse.
Reply from Crisp
Great and interesting choice of…
Great and interesting choice of products. Excellent price and quality ratio makes this food supplier a permanent fixture in my choice of favourite supermarkets.
Reply from Crisp
I have been a Crisp customer over two…
I have been a Crisp customer over two years and I live in the Bay Area. When I first started ordering from them it took a while to receive my order, but when you realize anytime you preorder anything it’s going to take a while to receive. When I received my order I saw the detail of the products and understood even more why it took so long. Today I stand to have purchased 40+ products from Crisp and still waiting for new drops to continue purchasing with them. I am very satisfied with the products and open communication the owner serves with me when I have questions. If you can understand the turnaround of how they are cutting and sewing thes products you will definitely fall in love with the products as I have.
Reply from Crisp
Fastest support, the best fully customizable chat bot out there
Lola, Elia, Chris are awesome!
With this tool, you literally can do anything and everything you want; There's no limit to the customization you can do via code.
It's a solid choice that we've been using for more than a year across products.
Highly recommend.
Reply from Crisp
Great company in Netherlands!
I have been a Crisp customer for 2 years now and am really happy with the quality and service. I order perhaps once every 2 weeks and recently became a Weekbox customer also. Their everyday produce is always fresh, high quality and competitively priced. The UX is easy to navigate and inspiring, encouraging you to try new things. The drivers are always on time and friendly and the food is kept cool and well packaged (but not over packaged). The recent introduction of branded products also helps avoid the need to top up at the supermarket. Thanks Crisp - you are highly recommended!
Reply from Crisp
You can not change an orders date or…
You can not change an orders date or cancel. A glitch allowed same day booking but delivers the next. I provided support with instructions and it was agreed to leave at the door but instead they delivered it to the neighbors. Very inconvenient as I travel late and it’s food.
The food selection is good but I’ve had too many issues with the service. They also forgot to bill me and sent a huge invoice before. Oh and if they don’t have a product they swap instead of proving a refund assuming you want another product
Reply from Crisp
I order from Crisp for 1 year and I love it
Is it more expensive than in a regular supermarket? Yes. Is it better? Oh yes! And here is why I think so:
- all fruits and veggies are tasty, they even smell good
- I don’t need to think what to cook every single day, with a weekly box they solve this problem
- they do agreements with local businesses (often small ones) which boost economic and promote sustainability
- I get what I’ll eat, no more food waste
- every weekly box is full of healthy food
- I don’t need to do exhausting shopping, they deliver everything I choose in the app
- all food is delicious, even pre-cooked meals
- if something goes wrong, they behave very friendly and fix a problem immediately
- they use sustainable packaging
- the app is very convenient and looks nice
So, to sum up, Crisp does indeed cost more than an average supermarket, but the advantages and benefits I get from them totally worth it. After trying it I can’t go back to a “classic” shopping. They have improved my life, for sure.
Thank you for your work and I hope to see more interesting features coming!
Reply from Crisp
POOR EX
i reach out to a CS namely Angelique, she is rude, support is super poor, she keep repeat everything like in a form and you guys do not care about what customer think.
Reply from Crisp
Multiple wrong deliveries and no…
Multiple wrong deliveries and no apologies. Very poor customer service. The products are not worth the premium prices.
Reply from Crisp
Lekker
Very convenient way to try a variety of organic produce from local farms. Grass-fed beef and raw dairy are a must-try. I wish the app had selectable text in order to translate the produce descriptions.
Reply from Crisp
Customer experience sucks. Not worth paying for it.
Apparently, Crisp's delivery experience starts with an accusation of why Google Maps has provided the wrong pin on the app. I genuinely enjoy the food and I was planning more deliveries, but the customer experience is just so bad, I don't mind doing my groceries just to not have to deal with the delivery people. I ordered twice, and both deliveries were late and just unpleasant. Will delete my account as soon as possible. Such a shame. They should hire better delivery people.
Reply from Crisp
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