Exceeding the customers expectation
I bought a number of items to do art and have been waiting for them to deliver . I sent off an email last night to say I was waiting for 3 items that I had ordered . The Online manager contacted me and apologised that it took a few days but confirmed that my 3 parcels had been shipped to the courier and I would have them tomorrow morning they new I wanted to make another order and waited for me to complete the order before shipping out the other orders and ensured that everything was together and that there would only be one shipment .