Case24 Reviews 

2,647
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers consistently praise the product, highlighting the excellent quality of the cases and the vibrant, detailed custom prints. Many appreciate the durability and sturdiness, noting how well they protect devices. Reviewers are often delighted with the accurate image reproduction and overall craftsmanship. However, some customers noted significant delivery delays, with orders taking weeks and often lacking proper tracking. Several expressed dissatisfaction with specific courier services and poor communication regarding order status. A few also reported issues with product condition upon arrival, like scuffs or faded prints, and experienced unresponsive customer service when trying to resolve problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality of the image and case... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the vibrant and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing disappointment over... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and even stating... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers expressing happiness and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Giving three stars, because it had the image I wanted on it, it seems to work fine, and the material is fine, but there are some problems that unfortunately made my experience less than what I hop... See more

Company replied

Rated 3 out of 5 stars

Avoid this company as they partner with Evri in the UK. 3 weeks and counting, no movement in tracking from Evri. No idea if the product is any good. Little hope of seeing it soon. Unfortunately it... See more

Company replied

Rated 3 out of 5 stars

Shipping was very slow, taking over two weeks to reach me in the UK. Materials used feel cheap and not of the best quality. Printing is not finished well, with gaps in the ink. Dirty, sticky fing... See more

Rated 3 out of 5 stars

I am very pleased with the case, but the shipping is another thing. The postmark on the mailer was 4/1 and I got it on 4/16. There was little to no tracking for the order, so I was totally shocked to... See more


Company details

  1. Electronics & Technology

About Case24

Written by the company

Let us know what you think of your case! Click here to contact our customer service for questions or complaints.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,647)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service!!

I initially placed an order for an iPhone 13 MagSafe case. It arrived in good condition, however the MagSafe magnets had been fitted backwards. I flipped them manually but they were still too weak to hold my power bank on. I contacted them about the issue and they sent a replacement and its magnets are perfect! I can definitely recommend this company.

26 June 2026
Unprompted review
Rated 3 out of 5 stars

Alright, but definitely has some glaring issues.

Giving three stars, because it had the image I wanted on it, it seems to work fine, and the material is fine, but there are some problems that unfortunately made my experience less than what I hoped for.

Now for the negatives. This was meant to be a Father's Day gift. The case arrived almost a full month after I ordered it after apparently sitting in some warehouse for like 2 weeks, and when it arrived it looked like someone beat the crap out of it. There are several scuffs across both sides all of which had this nasty white powder that I had to wipe off.

Overall, while I am happy with the image and I'm sure my father will still love it, I'm disappointed in how late it was and the condition it arrived in.

6 July 2026
Unprompted review
Case24 logo

Reply from Case24

We're sorry to hear that something went wrong during shipping. If you contact us, we'll be happy to replace the case free of charge.

Rated 4 out of 5 stars

Affordable and great quality

Affordable and great quality! It would be lovely if there was more confirmation on the progress of makeing/processing the case. I love my case!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Just don't buy from them. Horrible service, horrible communications

Australian. Made an order. 3 weeks later the ONLY shipping information I've received is "label has been created" (which indicates that they've created the label for the shipping, but the package was never actually handed to the courier) So I'll expect another 3 weeks before something actually happens.
Bad experience. Asked for a refund the very first week because the order status page said that they haven't even started producing it at that point, and nothing came back.

26 June 2026
Unprompted review
Case24 logo

Reply from Case24

Hi Minh, The processing of your order unfortunately took a little longer than expected. Your order is currently on its way to a distribution center near you and is expected to be delivered within the next few days. Our apologies for the delay. While we understand your frustration, the statements in your review regarding the delivery time are unreasonably exaggerated and do not reflect the actual timeline of your order.

Rated 5 out of 5 stars

Loved it!

I was hesitant at first, considering I was ordering for a 6 year old phone. But when I received my order I was amazed! The image I had made for my custom case was vibrant and color-correct. The case is perfectly cut out to my phone and even protects my camera! I will definitely be ordering from here again.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC execution in terms of quality…

FANTASTIC execution in terms of quality of image and case material. I wasted too many attempts with other companies with junky results and glad to recommend folks go here first for custom images. Like some others, the delivery time was fifteen days, not the promised 7-10. But so worth the wait👍🏻

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I love the case!

I love the case!! It’s sturdy and well made and the print on it is very crisp and well printed. No complaints here!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I love my new custom phone case!

I love my new custom phone case! I was able to use an image of my choosing and I’m so happy with it. Only wish the magnets were a little stronger. Overall i would absolutely buy again. The website is easy to use, shipping was fast and the process was very well communicated.

20 April 2026
Unprompted review
Rated 3 out of 5 stars

More tracking needed

I am very pleased with the case, but the shipping is another thing. The postmark on the mailer was 4/1 and I got it on 4/16. There was little to no tracking for the order, so I was totally shocked to find out it was actually being delivered! I thought it was lost in the mail, and had put in a request for replacement or refund. More tracking please!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING customer service

I have ordered a custom case for my Samsung S25 Ultra and it came after 2 weeks, but there was a white imprint on it, which I did not like. I asked this company — Case24 — to please, redeliver a new one, and they did so! I am very happy with my case. I heavily recommend this website. The print quality is really good, too.

14 March 2026
Unprompted review
Rated 4 out of 5 stars

Good case

I just like the case. Decent price for a decent product with straightforward customization.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great phone case

These guys were the only ones that had the option to do what i wanted to do on a clear phone case and for a reasonable price as well. They sent my logo printed on a white bg first but when i contacted them about it they immediately sent me a new one with a transparent bg and the image and printing seems quite detailed, which is what i was after. I'm really happy with my new case and appreciate their customer service.

4 March 2026
Unprompted review

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