Such a quick and easy process; taking all the hardwork, stress and time wasters from selling privately but also getting you most money possible when compared to part exchanging or going to bigger co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Carwow UK
Written by the company
We’ve created an open and honest marketplace where you can buy and sell your car for free and get a great price from our network of trusted dealers.
We’re not petrolheads - we’re just here to put you in the know and empower you, so you can change cars in confidence.
- SELL YOUR CAR From your sofa, we’ll do all the hard work.
- GET A GREAT PRICE WITH CARWOW Thousands of dealers can compete for your car in our online auctions.
- YOU DON'T PAY A PENNY No fees, no hassle.
- BUY YOUR NEXT CAR Design your dream car or browse high-quality used and new car listings.
- WE'RE HERE TO HELP Find out what it’s like to be behind the wheel with our in-depth & unbiased video reviews.
With over 8 million subscribers on our youtube channel.
We’re not just a place to buy and sell - we’re on a mission to put you in the know and make you feel good about changing cars.
Our customers trust us.
Join over 1.2 million drivers who’ve bought or sold a car with carwow.
Any questions? We’re always happy to help. Call us on 0204 586 4000 between 08:00 - 18:00 Monday to Friday or 09:00 - 17:30 on Saturdays.
Contact info
2nd floor, Verde building, SW1E 5DH, London, United Kingdom
- 0204 586 4000
- hello@carwow.co.uk
- carwow.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2nd time I have used Carwow and have…
2nd time I have used Carwow and have nothing but positive comments about it. They make the whole process straightforward as well getting you a great deal
Easy to use site
Easy to use site, easy to use system to photograph your vehicle, customer service seems really good aswell. Would definitely use them to sell in the future.
easy process
Exaggerated value placed and zero bids
Estimated value was exaggerated. Had to greatly reduce the reservation price - which even then was not met!
Only received 1 offer - well below the reservation.
Sold my car with little effort at a…
Sold my car with little effort at a decent price. Many thanks!
From start to finish everything that…
From start to finish everything that was said was true from the price to the end
Very efficient sold car very quickly…
Very efficient sold car very quickly and nothing was any trouble for them would recommend them to our friends and family
Easy to finding the car what I wanted
Easy to finding the car what I wanted. Good communication with the agent. Nice and easy transaction.
The selling process went well with good…
The selling process went well with good support but
the price received was not quite as good as expected
or from initially portrayed figures
If you want a good price for your car…
If you want a good price for your car don't use this lot
Buying fee of £400 drastically reduces…
Buying fee of £400 drastically reduces the amount the dealers pay for the car!
Dealing with the dealers at the end…
Dealing with the dealers at the end shouldn’t be a headache.
A fantastic experience using carwow for…
A fantastic experience using carwow for the first time. Easy to follow instructions, great price offered (£1200 more than WBAC). On collection day the man who came was a delight and gave the car a check, agreed the deal and the money was in the bank instantly.
Effortless selling of my car with…
Effortless selling of my car with regular contact and check ins from Carwow at every step.
Really impressed would use again.
May use AI-assist with repliesRead more
Quick to sell the car but no payment
Listing and selling the car was straight forward. I had outstanding finance remaining on the car. The buyer collected the car and now a week later still the finance has not been cleared. I rang carwow several times and at no point did anyone call me back with an update. The after service is extremely poor. Now I’m left with no car and the finance still not paid
Reply from Carwow UK
New to this way of selling a car
New to this way of selling a car . It was ok as a process , but you get reeled in by the offer and then an increased offer. I know the final offer is based on photos sent in but I hi ave to admit the start acquire misleading . My car reached and sold for my reserve, but I genuinely believe it was worth more . The buyer still would have made a very decent profit!
Helpful, friendly staff and a lear and honest sales process
Clear online instructions, helpful phone and email follow up communications, straightforward and on time pick up by a friendly driver. Just a bit disappointing that Carwows initial estimate was over optimistic by around £1000.00. Still it was better than any trade in offer and the bid offer was fully met at pick up.
Overall good, but be aware of delays in settlement
Valuation was fairly realistic and the overall process was transparent and reasonably straightforward, however in my case, the dealer who bought my car, did not pay for it until it was received at their dealership, which in my case was 24hrs later. However, full marks to the courier company, MSL logistics, who’s agent was exceptionally helpful in the circumstances, and who took the time to send me message updates on the vehicle’s journey from my house to the dealership, a level of customer service that is rare these days.
Reply from Carwow UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.