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Carwow UK Reviews 

82,841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 11,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the car selling process quick, easy, and stress-free, often describing it as smooth and straightforward. Many appreciated the outstanding service and helpful staff, which made the experience pleasant and reassuring. People often received fair or better prices than expected, frequently exceeding competitor offers, and praised the platform's convenient and professional approach. However, some customers also noted issues with price discrepancies, where initial valuations were higher than the final sale price, or deductions were made upon collection for minor faults. Additionally, a few people found the website interface clunky for uploading photos and experienced difficulties communicating with employees.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick and efficient car selling... See more

Price

People report ambiguous experiences with price, with many reviewers expressing satisfaction, stating they... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process quick, easy, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Website

Customers had ambiguous experiences with the website, with some finding it easy to use for uploading... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a quick and easy process; taking all the hardwork, stress and time wasters from selling privately but also getting you most money possible when compared to part exchanging or going to bigger co... See more

Rated 5 out of 5 stars

Sceptical initially but soon reassured by the service. Phone calls answered promptly, staff explained everything clearly and in detail. My car was sold quickly with all finance paid in a safe and secu... See more

Rated 5 out of 5 stars

​I thought I would just get a quick valuation on the Monday. I set my lowest acceptable price, which was £1,000 above what Webuyanycar had offered. The car went to auction on the Tuesday and sold stra... See more

Rated 5 out of 5 stars

Using Carwow made it quick and easy to sell my car for a fair price. Uploading info was easy except for info about expired MOT which had to be added separately by the Carwow team but this was quickly... See more


Company details

  1. Car Dealer
  2. Online Marketplace
  3. Price Comparison Site
  4. Used Car Dealer

About Carwow UK

Written by the company

We’ve created an open and honest marketplace where you can buy and sell your car for free and get a great price from our network of trusted dealers.

We’re not petrolheads - we’re just here to put you in the know and empower you, so you can change cars in confidence.

  • SELL YOUR CAR
  • From your sofa, we’ll do all the hard work.

  • GET A GREAT PRICE WITH CARWOW
  • Thousands of dealers can compete for your car in our online auctions.

  • YOU DON'T PAY A PENNY
  • No fees, no hassle.

  • BUY YOUR NEXT CAR
  • Design your dream car or browse high-quality used and new car listings.

  • WE'RE HERE TO HELP
  • Find out what it’s like to be behind the wheel with our in-depth & unbiased video reviews.


With over 8 million subscribers on our youtube channel.
We’re not just a place to buy and sell - we’re on a mission to put you in the know and make you feel good about changing cars.

Our customers trust us.

Join over 1.2 million drivers who’ve bought or sold a car with carwow.

Any questions? We’re always happy to help. Call us on 0204 586 4000 between 08:00 - 18:00 Monday to Friday or 09:00 - 17:30 on Saturdays.



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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

83K reviews

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4.4

All reviews

(82,841)

11,412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use site

Easy to use site, easy to use system to photograph your vehicle, customer service seems really good aswell. Would definitely use them to sell in the future.

16 July 2026
Rated 5 out of 5 stars

A fantastic experience using carwow for…

A fantastic experience using carwow for the first time. Easy to follow instructions, great price offered (£1200 more than WBAC). On collection day the man who came was a delight and gave the car a check, agreed the deal and the money was in the bank instantly.

17 July 2026
Rated 2 out of 5 stars

Quick to sell the car but no payment

Listing and selling the car was straight forward. I had outstanding finance remaining on the car. The buyer collected the car and now a week later still the finance has not been cleared. I rang carwow several times and at no point did anyone call me back with an update. The after service is extremely poor. Now I’m left with no car and the finance still not paid

14 July 2026
Carwow UK logo

Reply from Carwow UK

Hi,

Thank you for taking the time to share your feedback. We're pleased to hear that you found the listing and selling process straightforward, but we're very sorry to learn about the delay in your finance settlement and the lack of communication you've experienced since the collection of your vehicle.

We completely understand how frustrating it must be to be without your car while your outstanding finance remains unpaid, and we're sorry that you didn't receive the updates you were expecting when you contacted us.

We'd like to look into this for you as a priority. Please send us a private message with your registration number or the email address linked to your account, and we'll investigate this with the buyer and our team to provide you with an update as soon as possible.

Kind regards,
Eduardo at Carwow

Rated 4 out of 5 stars

New to this way of selling a car

New to this way of selling a car . It was ok as a process , but you get reeled in by the offer and then an increased offer. I know the final offer is based on photos sent in but I hi ave to admit the start acquire misleading . My car reached and sold for my reserve, but I genuinely believe it was worth more . The buyer still would have made a very decent profit!

15 July 2026
Rated 4 out of 5 stars

Helpful, friendly staff and a lear and honest sales process

Clear online instructions, helpful phone and email follow up communications, straightforward and on time pick up by a friendly driver. Just a bit disappointing that Carwows initial estimate was over optimistic by around £1000.00. Still it was better than any trade in offer and the bid offer was fully met at pick up.

17 July 2026
Rated 3 out of 5 stars

Overall good, but be aware of delays in settlement

Valuation was fairly realistic and the overall process was transparent and reasonably straightforward, however in my case, the dealer who bought my car, did not pay for it until it was received at their dealership, which in my case was 24hrs later. However, full marks to the courier company, MSL logistics, who’s agent was exceptionally helpful in the circumstances, and who took the time to send me message updates on the vehicle’s journey from my house to the dealership, a level of customer service that is rare these days.

17 July 2026
Carwow UK logo

Reply from Carwow UK

Hi,

Thank you for taking the time to leave us a review and for sharing your experience.

We're delighted to hear that you found the valuation realistic and the overall selling process transparent and straightforward. We also appreciate your kind words about MSL Logistics and their driver. It's great to hear they kept you informed throughout the vehicle's journey and provided such excellent customer service.

We're sorry to hear there was a delay in receiving your payment. While some buyers only release funds once the vehicle has arrived and been received at their dealership, we understand that waiting can be frustrating. We appreciate your patience and your balanced feedback, as it helps us continue to improve the experience for our customers.

Kind regards,
Eduardo at Carwow

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