We're finding the EMS Nova so convenietn. It's simple to use, and having multiple handles work at once means sessions are much faster - our clients appreciate that.
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Review summary
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My experience was great the communication was excellent and information I received was very helpful from Canta Esthetics representative. I am very happy with my purchase of the Emslim Neo Machine Port... See more
The training was great and very informative and professional. The instructor answered all of our questions. We are excited to start using our new machine. We would recommend the products and training.... See more
I bought the EMS Neo home use and really didn't know the HIEMT energy would be this intense. The grip on my abs made the contractions feel deep and strong - like my muscles really engaged.
Company details
Written by the company
Canta Esthetic is a professional beauty technology company specializing in advanced spa and aesthetic equipment solutions. We provide complete services covering R&D, production, sales, and after-sales support. With operation centers in Los Angeles, Hong Kong, and London, we are committed to delivering high-quality professional beauty machines for personal care clinics, spas, and salons.
Contact info
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, , , Hong Kong
- +1 (786) 309-6888
- info@cantaesthetic.com
- cantaesthetic.com
4.0
Great
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Hydrafacial
They were so helpful in what I was looking for and I received it quickly. Also they sent a whole email on how to set it up. Great quality and great response. Highly recommend.
26 February 2026
Don’t fall for free gifts with purchase
Ordered a 6:1 cavitation machine as part of the Valentines Day special (free cart+gel) and I have been waiting over a month for the cart+gel. Was told it would be shipped out separately from machine in 2 weeks. This was stated a month ago, still nothing. I am getting the run-around with customer support!
17 February 2026
Unprompted review
Great service and prompt delivery
I purchased the emculpt machine on valentines day and received the cavi machine complimentary. Customer service was prompt and delivery as well.
14 February 2026
Unprompted review
Reply from Canta Esthetic
Hi Noel, thank you so much for your review and for sharing your experience with us.
We’re very happy to hear that your EMSculpt machine arrived smoothly and that the complimentary cavitation machine was a nice addition. It’s also great to know that our team was able to provide prompt support and that the delivery met your expectations.
We truly appreciate your support and trust in Canta Esthetic. If you ever have questions about the machines, training, or treatments, please feel free to reach out to us anytime — we’re always here to help.
Pirate’s Tale
Promised accessories were never delivered and customer service keeps saying the item is “on the way” but cannot provide any tracking. It has now been 3 months.
The company presents itself as US-based and suggests items ship from the US, but when my order arrived I discovered the machine had actually been shipped directly from China.
The overall transaction felt very misleading. If I had wanted to order directly from China, I could have purchased the same type of machine for 1/3 of the price.
12 March 2026
Unprompted review
Reply from Canta Esthetic
Hi Pirate’s Tale, thank you for sharing your feedback.
After reviewing your order, we believe the issue you mentioned is related to the complimentary gift. Your machine was successfully delivered to your address in Canada. We had also arranged a complimentary gift for you, but due to a temporary shortage caused by a high volume of orders at that time, the gift was delayed. Our latest update shows that it is currently in transit.
We currently operate warehouses in Los Angeles, Hong Kong, London, and Poland, and our warehouse team arranges shipment based on stock availability and the customer’s delivery address. Because of this, orders and accessories may ship from different warehouse locations.
We understand your concerns, and we also want to clarify that while there may be many similar-looking machines on the market, at Canta Esthetic we focus on higher-quality equipment and reliable long-term support. We do not choose low-grade production. Our machines are built with parts sourced from trusted quality suppliers, and every machine includes a 3-year warranty, lifetime technical support, free one-on-one training, and marketing support.
Please contact us directly at info@cantaesthetic.com and we will continue following up on your gift shipment for you.
I placed my order 3 weeks ago and still…
I placed my order 3 weeks ago and still don't have any shipping information. I've reached out multiple times via email, phone, and their chat feature. I received one response 2 weeks ago claiming I'd have my tracking number by now. Still nothing.
15 February 2026
Unprompted review
Reply from Canta Esthetic
Hello Melynda,
Thank you for taking the time to share your feedback.
For orders shipping to a U.S. address, delivery typically takes about 3–5 business days when the item is in stock at our Los Angeles warehouse. In some cases, processing may take longer if the item is temporarily out of stock or requires logo customization.
If you would like us to check your order status or assist further, please email info@cantaesthetic.com
directly, and our team will review the matter promptly and handle it as a priority. If you were not satisfied with the service you received from the representative assisting you, please feel free to mention that in your email as well.
Thank you again for your feedback.
Terrible customer service
Shipping was very fast. Initially disappointed because there was no user manual with the product or online. I have to reaching out to the company. They sent me the appropriate user manuals, extended by warranty and gave excellent customer service.
6 March 2026
Unprompted review
Reply from Canta Esthetic
Dear Paul,
Thank you so much for updating your review.
We really appreciate you giving us the chance to help. We understand it was disappointing not to have the user manual at the beginning, so we’re very glad our team was able to send the right manuals, extend your warranty, and provide the support you needed.
Your feedback truly means a lot to us. Thank you again for your patience, your understanding, and for sharing your experience.
Excellent experience with Canta Esthetic
Customer service support was excellent. The training on product was excellent which gave detailed instruction on how to operate the equipment. My over experience was excellent and due to this I will make a future purchase from Canta Esthetic.
4 March 2026
Reply from Canta Esthetic
Dear Derek, thank you so much for your kind words and for sharing your experience with us.
It truly means a lot to hear that our customer service and training were helpful to you. We know that getting started with a new machine can feel overwhelming at first, so we’re really happy to know the training gave you the clear guidance and confidence you needed.
We sincerely appreciate your trust and support, and it means even more to hear that you would choose Canta Esthetic again in the future. We look forward to being here for you whenever you need us.
Low quality
Cheap quality knockoff and I definitely do NOT recommend. Here's what happened: I used the device I bought from Canta's website only 2 times normally, and the 3rd time I used it stopped working right in the middle of the session! I was using everything according to the directions. Checked chat GPT for ideas and concluded that maybe it blew a fuse. So I changed the fuse, and still nothing, it's dead. Then I noticed the handles don't even plug in securely in the back, they are loose. Very flimsy design. Needless to say I'm not a happy customer. Next time I will buy on Amazon, they sell exactly the same machines, and there is easier recourse if it breaks down.
10 February 2026
Unprompted review
Reply from Canta Esthetic
Hello Jaime,
At this time, we have been unable to locate a matching order record or confirmed service interaction associated with this review, and we also understand that the identity verification request through Trustpilot was not completed. Because of this, we are currently unable to confirm the details of the case.
That said, we take product quality very seriously. Before shipment, each machine is inspected by our quality control team to help ensure it is working properly prior to dispatch.
For technical issues, we would not recommend relying on ChatGPT or other AI tools for diagnosis, as the guidance may not accurately reflect the specific condition of the machine. Our machines include a 3-year warranty and lifetime technical support. If a machine develops a problem during use, our engineers will first inspect whether it can be repaired. If the issue cannot be resolved through troubleshooting or replacement parts, we will arrange a replacement machine.
If a customer is not satisfied with the machine, we also support returns and refunds within 30 days, according to our return policy.
If you purchased from us, please contact info@cantaesthetic.com
with your order number and details, and we will review the matter promptly.
Thank you.
Terrible quality
Terrible quality hydra machine that leaks lots of fluid and suction is defective. I lost several customers because of this low quality machine from Canta Esthetics that keeps breaking down. For so-called support you have to deal with China or an AI bot that knows nothing whatsoever about esthetics. Save yourself the headache and get something better quality.
7 January 2026
Unprompted review
Reply from Canta Esthetic
We have no record of any order or interaction associated with this reviewer. In addition, the reviewer did not respond to Trustpilot’s request for identity verification.
All of our machines include a 3-year warranty and lifetime technical support. Our customer support and technical support are handled by our service team and engineers, not by AI-only responses. If a machine develops a problem during use, our engineers will first inspect whether the issue can be resolved through troubleshooting or replacement parts. If the problem cannot be fixed that way, we will arrange a replacement according to the warranty process. If the machine is still within the eligible return period and the customer is not satisfied, we also support returns and refunds in accordance with our return policy.
If our machine develops any issue during use, please do not worry. We have a complete and reliable after-sales support system in place, and our team is committed to helping you resolve the issue properly. You may contact us directly at info@cantaesthetic.com
Canta Esthetics delivers what they say!
15 January 2026
More on Canta !
More on Canta !! Based on their wonderful service, NOT, misrepresentations and error on currency, I decided that I no longer wanted the product and informed them that I would like to return it. Oh wait I have to ship it back to Hong Kong ?? That is really that was the answer I received. Oh and the promo item that sent back earlier to Toronto, well that has to be returned to Hong as Well. Honestly I am not making this up. What can I say about these folks... it just gets better and better. First time for everything I guess but shipping back to Asia is a new one. STAY AWAY.
One more thing... They will not provide me with a return shipping address unless I agree to the terms. I think they call that blackmail.
5 January 2026
Unprompted review
Updated : Buyer beware
Update: I recently received the necessary part. It definitely took longer than it should have but they did follow through . The machine works perfectly now.
* I purchased a $6000 machine with components that do not work. After trouble shooting emails and “training” I was made aware that a necessary plug was missing and they would send it to me. Now and after months of waiting. I was sent an email with return instructions. Returning this useless machine will be both complicated and costly.
21 September 2025
Reply from Canta Esthetic
Hi Stacy,
Thank you for taking the time to leave this review and for sharing your update. We truly appreciate your patience, and we’re sorry for the inconvenience this situation caused.
We completely understand how frustrating it is to invest in a machine and not be able to use it right away. After checking our records, it appears the warehouse team may have missed one accessory during packing, which is why the pelvic floor handle couldn’t be used at first. The good news is that this was related to a missing plug, not a problem with the machine itself. Even so, we also understand that without that part, the machine couldn’t function properly — and we take responsibility for making it right.
We coordinated internally and sent the correct replacement part to you, and we’re very glad to hear that everything is now working perfectly. Thank you for giving us the opportunity to follow through and resolve it.
Your feedback is extremely important to us and helps us improve. We’re strengthening our final inspection and packing checklist to help prevent missing parts from happening again. If you need any help moving forward — whether it’s technical support, parameter guidance, or operation questions — please don’t hesitate to reach out. We’re always here to support you and will do our best to make things as smooth as possible.
Warm regards,
Selena Henson
Canta Esthetic – Customer Service Team
📧 info@cantaesthetic.com
| 🌐 cantaesthetic.com
Very unhappy with my purchase and with…
Very unhappy with my purchase and with the feedback monitoring. And I never received the trust pilot review invite like I should. That also makes me annoyed. It's like just because I'm unhappy with the quality of the product, therefore I will receive no review invite? Not fair at all.
26 November 2025
Unprompted review
Reply from Canta Esthetic
Hi Cameron — thanks for calling this out.
Under normal circumstances, Trustpilot review invitations are automatically triggered by our system once an order meets certain conditions. The whole point of this setup is to invite as many customers as possible, and it’s not based on whether someone is happy or unhappy.
That said, cases like yours can happen — where a customer simply doesn’t receive the invite. Common reasons include (but aren’t limited to):
The email gets filtered into Spam or Promotions
A typo in the email address, or the order email is different from the inbox you’re checking
Your email provider blocks or bounces automated messages (this is especially common with some business emails)
A sync delay between the order status and the invitation send time
Your feedback matters, and we’re taking it seriously. We’ll immediately review the invitation log for your order, and if needed we’ll re-send the Trustpilot invite (or help you complete the review another way).
Warm regards,
Selena Henson
Canta Esthetic – Customer Service Team
📧 info@cantaesthetic.com | 🌐cantaesthetic.com
The EMS Nova is super convenient
We're finding the EMS Nova so convenietn. It's simple to use, and having multiple handles work at once means sessions are much faster - our clients appreciate that.
9 November 2025
Shipping is way too slow
Shipping is way too slow. I just ordered a smaller item from Canta to test out the process and it took weeks. During that time I discovered the same item on both Amazon and Alibaba for about 50% of the price.
19 November 2025
Unprompted review
Reply from Canta Esthetic
Dear Ms. CV,
Thank you for taking the time to share your feedback — we truly appreciate it, and we’re very sorry to hear about your experience with the shipping time.
At Canta Esthetic, we operate three fulfillment warehouses located in California (USA), Hong Kong, and London. To ensure customers receive their orders as quickly as possible, our warehouse team will ship from the location with available inventory. In cases where the California warehouse is temporarily out of stock, your order may be dispatched from our Hong Kong facility. When this happens, the standard transit time is usually 1–2 weeks.
If you ever need expedited shipping, please feel free to contact us immediately after placing your order at info@cantaesthetic.com
— our team will gladly assist with faster arrangements whenever possible.
Regarding pricing differences you mentioned:
We kindly want to clarify that Canta Esthetic is the manufacturer, and many of our components — especially key internal parts — are sourced from the United States and Germany to ensure durability, stability, and professional-level results. On the market, you may find products with a similar exterior appearance on Amazon or Alibaba, but the internal configuration, energy output, safety features, and overall performance are often very different. Our machines are built for long-term professional use and are not the same as low-cost alternatives.
Additionally, all Canta Esthetic customers receive:
Free 1-on-1 machine training
Professional certification upon completion
Marketing materials and support
Dedicated after-sales service
We truly hope you will give us the opportunity to provide you with a better experience in the future. If there is anything else we can do to assist you personally, please don’t hesitate to reach out — we’re always here to help.
Warm regards,
Canta Esthetic Customer Support Team
The equipment is amazing
The equipment is amazing. We can't wait to start using it with our clients
16 November 2025
My experience with Emslim Neo Machine Portable Pro
My experience was great the communication was excellent and information I received was very helpful from Canta Esthetics representative. I am very happy with my purchase of the Emslim Neo Machine Portable Pro it really helps tone your muscles and burn fat. You can start seeing the results in just 4 treatments of your targeted area and very easy to use. I am so happy with my results so far and it’s only the beginning, I look forward to seeing the results with my continued use.
6 November 2025
The training was great and very…
The training was great and very informative and professional. The instructor answered all of our questions. We are excited to start using our new machine. We would recommend the products and training. Thank you.
26 October 2025
Honestly Amazed & Excited
Let me be 100% honest here. I have never purchased a machine with this kind of price tag that I couldn't first touch, examine, and use. I looked up as much as I could about Canta and the various machines they sell, and that made me willing to take the chance. For anyone on the fence, be encouraged that you will be working with a professional and attentive company, a company who still believes in customer service and after purchase support.
From originally purchasing the machine to the final training to operate it, the customer service at Canta were with me all the way. The short delay in shipping (1.5 weeks) was explained before I even knew there might be a delay. Christine answered every email within 24 hours (unless it was a weekend when she emailed me back as at the latest 50 hours from my email).
When you receive a eslim upgraded machine, be aware that it is heavy and will be packed in a custom shipping crate. Inside the shipping crate is a modified heavy equipment chest on wheels. Inside that chest, and well protected by high density foam, is where you will find your machine and all its accessories.
A few days before my machine arrived, I got an email from Canta with the operating instructions and a manual for attaching the paddles and Accessories to the machine.
Its operation and use is easy once you have gone through training and read the manual a couple times (its a small manual).
As for its use and efficacy, let me tell you that it is worth every penny. I wish I would have bought this sooner; it really is a sculpting machine. My wife's abs have developed noticeable definition after only 4 treatments. As for me, I haven't had any massive changes yet, but I'm noticing a definite increase in core strength.
Also, the pelvic seat attachment works out those muscles in unique and effective ways.
So in a nutshell, buy it and be diligent in your use of this machine. It will help you achieve your desired bodily goals.
17 October 2025
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