myChway Reviews 

225
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptionally helpful staff and deeply appreciate the remarkably fast customer service responses provided regarding their online purchases. Consumers truly love the affordable, well-made devices that consistently deliver impressive and visible results for their everyday beauty and skincare routines. However, some customers also noted minor issues with items arriving damaged, scratched, or experiencing initial component defects right upon opening the package. Though a few people experienced temporary tracking concerns or communication gaps due to global time differences, support teams efficiently resolved these problems by sending prompt replacements.

What people talk about most

Product

Customers report great satisfaction with their machine purchases, highlighting high performance, solid build... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as exceptional, responsive, and very... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the reliable equipment... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptional support and... See more

Response time

Consumers find response time to be exceptionally positive, praising the prompt, attentive, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more

Company replied

Rated 5 out of 5 stars

Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more

Rated 5 out of 5 stars

I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more


Company details

  1. Beauty Product Supplier

Written by the company

myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

225 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(225)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service!

I purchased a 6 in 1 cavitation machine from myChway and I absolutely love it - I love that it's available for home use but I've seen multiple med spas and plastic surgeon offices also carrying this same line. I had a little issue with the machine and contacted customer service. They were very communicative, answered quickly, and took care of my issue fast. So not only do they have an amazing product but they stand behind it and ensure their customers are happy. I would absolutely purchase from them again and I would recommend them to anyone looking for a high quality cavitation machine.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great machine and excellent customer…

Great machine and excellent customer service! I had a small issue with the hydradermabrasion handpiece, and they resolved it very quickly by sending me a replacement. They were very helpful, responsive, and kind throughout the process. The 6-in-1 machine is working great, and I’m very happy with my purchase. Highly recommend!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Aristorm S Shape is giving me results!

I've been using the Aristorm S Shape 30k machine for a few months now. So far I have had excellent results. I can definitely see fat reduction in my upper arms, thighs and upper belly. You need to be both consistent and committed to get the results you want. I've been using the set programs twice a week. I totally recommend mychyway. The customer service and technical team are exceptional. I have not been paid by the company to test the machine. I decided to buy from mychyway after doing research both online and on YouTube. I'm very happy I invested in my machine.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Product had malfunction

Product had malfunction. Couldn't get a functioning replacement but they were kind to refund me.overall, great customer service

27 February 2026
Unprompted review
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Reply from myChway

Thank you for your feedback and understanding. We're sorry the product didn't meet your expectations, but we're glad we could make things right. We truly appreciate your support!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I can’t recommend Mychway enough! As a business owner, having reliable equipment and excellent customer service is everything, and they have exceeded my expectations every time.

Amelia has been absolutely amazing to work with. She is professional, kind, quick to respond, and always communicates every step of the way. My most recent machine even arrived earlier than expected, which was such a pleasant surprise!

On a previous order, one of the parts arrived damaged. I reached out to them, and without any hesitation, they immediately sent out a replacement. That level of customer service truly speaks volumes about how much they value their customers.

I’ve had incredible results with my Mychway machines, and my clients have been extremely happy with their treatments. The quality of the equipment, combined with outstanding customer support, is exactly why I continue to purchase from them.

I highly recommend Mychway to anyone looking for dependable, high-quality body contouring equipment. They’ve earned my trust, and they will always be my go-to company for my machines. Thank you, Amelia, and the entire Mychway team, for providing such an exceptional experience

24 July 2026
Unprompted review
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Reply from myChway

Thank you so much for your wonderful review and kind words! We're truly grateful for your trust and support. It means a lot to know that you're happy with both our products and customer service. We'll be sure to share your compliments with Amelia and the team. We look forward to continuing to support your business for many years to come!

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. I was a little hesitant in ordering from them, but the whole experience was great. One of the cables of the machine I ordered came damaged, and I contacted the customer service and they sent the replacement. They have an excellent customer service.

Ana

22 July 2026
Unprompted review
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Reply from myChway

Thank you so much for your kind words! We're glad we could turn your hesitation into a great experience. Sorry about the damaged cable, but happy our team got the replacement sorted quickly for you. We truly appreciate your trust.

Rated 5 out of 5 stars

Great customer service

Great customer service. I had a faulty handle and I reached out to customer service. After troubleshooting I was promptly sent another replacement.

15 July 2026
Unprompted review
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Reply from myChway

Thank you for sharing your experience!
Sorry about the faulty handle, but glad our team got the replacement out to you quickly after troubleshooting.
We really appreciate your patience and your kind words about our service. Enjoy your machine!

Rated 5 out of 5 stars

They are a great company always on…

They are a great company always on point with their customer service Djily had one of the wires came had a little defect as soon as I told them, they solve the problem and sent me a new one on top of that was super helpful with setting up the machine with the videos And explanation

16 July 2026
Unprompted review
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Reply from myChway

Thank you so much for the wonderful feedback! We're happy Djily was able to help get that defective wire replaced and guide you through the setup with our videos. It means a lot that you took the time to recognize our team. We'll be here whenever you need us — enjoy your machine!

Rated 5 out of 5 stars

This machine is worth the money

This machine is worth the money. I definitely would recommend this to my friends and family. Note* this is not AI and I would recommend anyone looking to get arid of the stubborn fat cells to try Laser Lipo for themselves.

1 July 2026
Unprompted review
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Reply from myChway

Thank you for your wonderful feedback and recommendation! We’re thrilled to hear that you’re happy with your Laser Lipo machine. We truly appreciate you sharing your experience and hope it continues to bring you great results!

Rated 5 out of 5 stars

Excellent Customer Service

I had a wonderful experience with MYCHWAY's customer service. Their team was very professional, friendly, and incredibly responsive. They answered my questions quickly and addressed my needs right away, making the entire experience smooth and stress-free. It's refreshing to receive such prompt and attentive support. Based on my experience, I highly recommend MYCHWAY for their outstanding customer service.

1 July 2026
Unprompted review
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Reply from myChway

Thank you so much for your kind words and recommendation! We’re delighted to hear that you had a positive experience with our customer service team. Providing professional, timely, and attentive support is always our goal. We truly appreciate your trust and support!

Rated 1 out of 5 stars

Scam

This place is a scam I waited for weeks bull shit email after another, from day 1 my order didn't show in my cart. They just kept telling me it's going through an important process . I am livid $400 on 5-1 machine I have been so excited to get. Order from Amazon or anywhere you are sure is safe. A time like this and people do this.

18 June 2026
Unprompted review
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Reply from myChway

We sincerely apologize for the inconvenience and frustration caused.
Please rest assured that we are not a scam company. We have received your order, and it has already been shipped from our warehouse. Tracking updates may sometimes be delayed during international transit and will refresh once the parcel reaches the next logistics hub.
Our customer service team has already contacted you and provided the order details for confirmation.
If you have any questions or need assistance, please contact us at customerservice@mychway.com or WhatsApp +86 17722598734. We are here to help.

Rated 5 out of 5 stars

The customer service reps solved the…

The customer service reps solved the problem I was having with my machine.

9 June 2026
Unprompted review
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Reply from myChway

Thanks for sharing your experience. We’re happy to hear the problem was solved successfully.
We appreciate your kind words! It’s great to know our team could help you.

Rated 5 out of 5 stars

I received my machine fairly quickly…

I received my machine fairly quickly and had a problem with the vacuum. I emailed the company and we troubleshooted a few times and it still didn’t work. They promptly sent me a new vacuum no issues no problems. Very quick with responding. Excellent customer service!!

28 May 2026
Unprompted review
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Reply from myChway

Thank you so much for your kind feedback! 😊
We’re glad to hear the issue was resolved quickly and that you’re satisfied with our response and service. Your support truly means a lot to us!

Rated 5 out of 5 stars

Customer service is incredible

Customer service is incredible. We have bought the 5 in 1 machine and the updates throughout were amazing. Very happy with everything so far. Thank you.

28 May 2026
Unprompted review
myChway logo

Reply from myChway

Thank you so much for your kind feedback!
We’re delighted to hear you’re happy with the 5-in-1 machine and our service updates. Your support means a lot to us.
If you need any help in the future, we’re always here for you!

Rated 5 out of 5 stars

so far so good

so far so good! I just set up the machine last night- I have done CoolSculping in the past and the quality of this unit was right up there- actually is seems more reliable as far as the suction- the CoolSculpting machine I used in the salon was not consistent - and seemed like you had to do a lot of work to keep it attached or you had to start all over- this machine seemed secure the whole time without extra contraptions and straps to keep it in place. I need a month to work with it but it seems very well made. the video helped a lot. and the customer service - which i was worried about is awesome!

22 May 2026
Unprompted review
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Reply from myChway

Thank you so much for sharing your experience! We’re glad to hear the machine feels well made, secure, and easy to use, and that the video and our customer service were helpful. We truly appreciate your feedback and look forward to hearing your results after continued use!

Rated 5 out of 5 stars

Callie was extremely helpful and…

Callie was extremely helpful and responsive with the return process, thank you Callie!

20 May 2026
Unprompted review
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Reply from myChway

Thank you for your kind words! We’re happy to hear that Callie provided helpful and responsive support during your return. We truly appreciate your feedback!

Rated 5 out of 5 stars

Excellent

Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machine is what I was expected and it is a high quality. Frankly, at the begining I was skeptical about the machine, it it would be shipped, if it would work and be as advertised....but I am very happy how everything went, and especially that I have already started my Loosing Weight and body toning program.

14 May 2026
Unprompted review
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Reply from myChway

Thank you so much for your wonderful feedback! We are very happy to hear that the machine met your expectations and that you are satisfied with both our service and product quality. Wishing you great success with your weight loss and body toning journey!

Rated 5 out of 5 stars

Literally the best machines I have

Literally the best machines I have. The results are brilliant and instant. Customer service is good better than my expensive machines. I only buy from here now on, so glad I found you so happy.

8 May 2026
Unprompted review
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Reply from myChway

Thank you so much for your support! We’re very happy to hear you love the machines and the results. Your trust means a lot to us!

Rated 5 out of 5 stars

Both machines I purchased are exactly as described and came quickly

I purchased the laser lipo and cavitation machine and I also purchased just a laser lipo. Both came quickly.
They are both easy to use and seem like sturdy machines.

7 November 2025
myChway logo

Reply from myChway

Thank you so much for your feedback! We’re glad to hear both machines arrived quickly and that you’re satisfied with the quality and ease of use. We truly appreciate your support and hope you enjoy using them!

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