Dtdc Company its a cheating company
I am writing to log an official complaint regarding the severe delay of my consignment, which was booked on 22 October 2026.
As per your official timeline, the package was scheduled for delivery on 24 October 2026. To date, the delivery has not been fulfilled, and I have experienced a complete failure of service.
I would like to highlight the following critical issues regarding your operations:
1. False Commitments: Customer care assured me 100% that delivery would happen on 26 October 2026 after a tracking error sent it to the wrong location. Despite daily assurances that it will "deliver today," nothing has arrived.
2. Lack of Accountability: Escalation requests to speak with a manager or supervisor have been repeatedly denied or ignored.
3. Misleading Tracking Status: Your system has shown the package at a "nearby delivery location" since 26 October. It is completely unacceptable for a package to take days to cover a short distance.
4. Violation of Guidelines: The company is failing to comply with standard postal and logistics regulatory service rules regarding consumer protection and fair practice.