I had an incorrect digit on my eircode…
I had an incorrect digit on my eircode but had included correct address. I suggest a link between eirode and address when setting up account
I did get 50% credit, whilst it was my mistake I clearly had Cork entered as the County on my set up but Kildare was printed on the address based on the eircode
Reply from Hellofresh Ireland
Hi Mary,
Thank you for taking the time to share this feedback. We’re sorry for the confusion caused by the county shown on the address, and we appreciate your suggestion about linking the Eircode information more directly during account setup.
It sounds like you were provided 50% credit despite the error, but we understand that this still wasn’t the experience you were expecting, especially given the impact on the address details. We’ll pass your comments on to the relevant team to help improve the setup process going forward.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team