Beautiful product although delivery was not great!
The product itself is beautiful and well crafted. However the delivery was shockingly slow and the package just got stuck. Magyar posta as logistics partner is not a great choice. Having said that, the moment I raised the concern with Trendhim, the package was delivered the next day. Their intervention helped to get the package delivered. Thank you Trendhim.
Reply from Trendhim
Hi Riaan,💫
Thank you for taking the time to share your feedback with us. I am truly sorry for the frustration and stress caused by the delivery delay.
Even though your package has since arrived, I completely understand how upsetting it is to experience a long wait without clear updates. A smooth delivery is so important, and we're really sorry that our service fell short of both your expectations and our own standards this time around.
Please know that we are actively working with our shipping partners to address these issues and ensure a much more reliable experience moving forward. 🚚
We genuinely appreciate your patience throughout this process. I will also follow up with you shortly just to make sure everything with your order is in perfect shape! 😊
Best regards,
Alina, Trendhim