Unsatisfactory Experience, Bad CS
Ive been using doorloop for many months now, and im overall very dissatisfied with the customer support. I get the run around almost every time after long wait times to get in touch. Most agents goal is to basically get you off the phone it seems, they dont know the answer to most questions, which many of mine have been about holes in their systems.
Reply from DoorLoop
Hi Liam, thanks for taking the time to share this, and we're genuinely sorry your experience with our support team hasn't met the bar we hold ourselves to. Long wait times and inconsistent answers are not acceptable, and we'd like to learn more.
Please share contact info with our team or reach out to us directly at support@doorloop.com and reference this review. We'll make sure the right person follows up with you.