I had a wonderful experience at the…
I had a wonderful experience at the Three store thanks to Mags and the manager, Cat.
I wasn't planning to buy a new phone at all. But after talking to Mags, I completely changed my mind! She explained the different contract options, the terms, and the services available. She was so friendly, professional, and genuinely helpful that I came back the very next day to sign a contract.
I am Ukrainian and I am deaf, but that didn't stop Mags for a second. She happily communicated with me using Google Translate, took her time to explain everything, and made sure I understood every detail. Her kindness and patience meant a lot to me.
When the phone I wanted wasn't available in the store, the manager, Cat, immediately stepped in and arranged for it to be ordered from the warehouse. Everything was handled quickly and efficiently, and my phone will be delivered to my home in just three days.
The atmosphere in the store was welcoming, friendly, and made shopping a pleasure. I will happily return to see Mags again, and I will confidently recommend Mags and Cat to everyone, especially people who have communication difficulties. I know they will always do their best to help.
Thank you, Mags and Cat, for your outstanding customer service!
Reply from Three Ireland
Hi there. Our staff are our greatest asset, and it's wonderful to know that Mags & Cat's efforts made a difference. We're committed to providing excellent service, and feedback like yours motivates us to continue doing so. We'll be sure to pass along your kind words.