Absolute scam, avoid the service!
I order 90 euro Barcelona T-shirt and the quality is just terrible, the cheapest Chinese factory, so I asked for a return. Instead of simply sending return instructions, they first tried to convince me to keep it for a 50% refund.
After I refused, they made me chase them through multiple emails, then demanded another €20 “handling fee” just to get a return label. No explanation, no breakdown, and they completely ignored my questions.
I eventually paid the €20 just to move things forward, but still didn’t receive the label.
They reply when they want more money, but disappear when you need actual customer service. The whole return process feels deliberately difficult and unfair.
Honestly, stay away. Buying from them is easy - getting your money back is another story.