Aer Lingus failed to meet basic…
Aer Lingus failed to meet basic standards of diligence during the booking process. I have spent 6+ hours on the phone speaking to multiple individuals just trying to get a voucher so I can rebook a flight. The booking process system through customer relations was repeatedly unstable, unclear, and difficult to navigate, resulting in confusion regarding fare conditions and confirmation details. At no point did Aer Lingus provide consistent or reliable communication, and subsequent attempts to obtain clarification were met with incomplete or contradictory information. This lack of follow‑through and failure to provide accurate, timely updates constitutes a broader pattern of operational and communication deficiencies that materially affect my ability to rely on the contract of carriage. I repeatedly got that Aer Lingus would escalate this concern to their "Voucher Department" and it would be 1-2 days. Aer Lingus could not even provide direct contacts to that department, seems very odd. While EU Regulation 261/2004 does not govern booking system directly, it does require airlines to provide clear, timely information to passengers — a requirement Aer Lingus has failed to meet at any stage of this process. I am very disappointed with the lack of customer support as well. I was referred to your "policies and procedures" which I am not even sure those that are referencing them even know what they are. It has been a nightmare to work with Aer Lingus and completely unacceptable. Makes me not want to travel to Ireland which is very unfortunate as the Country itself is a great destination. At this point my expectations for Aer Lingus have been ruined to the point I am not sure that there is repair. I would rather take any other form of transportation then fly with Aer Lingus. Such a shame as I had high hopes for one of Ireland premier airlines.