From a Property Management Viewpoint
From a Property Management viewpoint, we have had a very poor experience with Doorloop. When we first met with them to view the software, it seemed like it would be easy and straightforward, but it ended up being much more difficult and mechanical than we had hoped. For example, to process owner disbursements, you have to go in and manually process them and figure out the calculations for management fees each month. It was not simple. As well, they are not transparent in their billing process. They renewed our subscription for the year paid in full and when we reached out letting them know that we were closing our business, and requested a prorated refund, they were completely unwilling and unsympathetic about the scenario. I would not recommend this company to other property management companies, and if you do use them, I would 100% make sure you aren't enrolled in a yearly auto-renewal, unless you are liking the software and know you'll keep using it.
Reply from DoorLoop
Hi, thank you for sharing this. Feedback from a closed account still matters to us, and we want to take it seriously.
On the disbursement process: owner payouts and management fee calculations are designed to be handled within the platform, and we'd like to understand more about what made that process feel manual for your team. If there's a smoother workflow we should be pointing customers toward, we want to learn more about how to make it happen.
On the refund request: we understand the frustration of paying annually and then closing the business shortly after. We don't have full visibility into the specifics of your case from this review alone, but we'd like to revisit it.
Can we get on a 15 min call? We've requested your contact info, or if you prefer, you can email us at support@doorloop.com referencing this review and we'll reach out same day.
We're sorry this wasn't the experience you expected, and we appreciate you taking the time to share it.
The DoorLoop Team