Old reviews not relevant - Improved customer experience
I want to lead off by saying despite past reviews, the customer service in my case was very good. The product came from Switzerland so naturally with all the tariffs etc. in place, it took about 2 weeks and I didn’t even get a tracking number until about 3/4 days before it got here but the customer service team replied quickly explaining the situation and provided tracking as soon as they could. The product itself is also very premium and I couldn’t be happier with my decision to purchase here. So great job Helvetus on putting out a premium product, and improving on previous complaints from your customers. I’d shop here again without hesitation
26 June 2026
Unprompted review