Netherlands
Review of Xiaomi Global
SCAMMERS!!! They just keep wasting your time without actually providing help. More than two months have passed since I got scammed by them. I paid for an order that I never received. All they do is create an illusion of help and care for their customers. I already provided all the possible data, but I still didn't get my money back. Why? Because they are fooling people. If you are planning to buy something here, think twice!
Order 5260418980720713
Review of Xiaomi
SCAMMERS!!! They just keep wasting your time without actually providing help. More than two months have passed since I got scammed by them. I paid for an order that I never received. All they do is create an illusion of help and care for their customers. I already provided all the possible data, but I still didn't get my money back. Why? Because they are fooling people. If you are planning to buy something here, think twice!
Order 5260418980720713
Review of Coolblue
SCAMMERS!!! DO NOT DEAL WITH THEM UNDER ANY CIRCUMSTANCES!!!
I never received the phone I paid for, and I never received any compensation. At first, they replied to my emails, in which I thoroughly described the whole situation. After that, they asked me to fill out a form, which I did. However, after I submitted the form, I never received another reply, even though I contacted them multiple times by email and tried to reach them by phone.
What is even stranger is that the option to contact them via chat simply disappeared, and they never answer the phone. It seems they were just creating an illusion of helping. Horrible!
Ivan Maev, OnePlus 15R 512GB Black 5G, Customer number 33656395, Order number 97534756, Order date 28 May 2026, Delivery date 29 May 2026
Reply from Coolblue
Hi Ivan,
Thank you for taking the time to share your experience.
We’re sorry to hear that you feel you haven’t received the support you needed. We have checked your case, but we cannot find that we received or processed the signed form you mention.
Could you please send the completed form to us again? As soon as we receive it, we can continue handling your case and arrange either a refund or send you a replacement product.
Regarding our chat availability: our chat can temporarily be switched off when our phone lines are very busy. This is done to avoid customers having to wait too long for a response by phone.
We apologize for the inconvenience and hope to resolve this for you as soon as possible once we have received the document.
Kind regards,
Coolblue