Nermin

Unfortunately, I cannot recommend Vattenfall based on my personal experience.
Since February 2026, I have been trying to clarify discrepancies in my electricity bill. Despite numerous phone calls and emails, no one has been able to provide me with a clear and understandable explanation of how certain meter readings appeared on my bill. What is particularly disappointing is that, even after several reviews of my case, I have only received standard responses without any answer to my specific questions.
Several customer service representatives were also unable to explain these meter readings to me. In addition, the grid operator has confirmed to me in writing that the disputed meter readings were not provided by them. Nevertheless, I continue to receive the same generic responses.
I also found parts of the communication with customer service to be unprofessional and not customer-oriented.
I am very disappointed and expected a more transparent, professional, and solution-oriented handling of my case. Based on my personal experience, I would not recommend Vattenfall to others under any circumstances. In my opinion, the company has handled my case in a very irresponsible manner. I was also disappointed by the customer service, as some telephone representatives came across as unprofessional and discourteous during our conversations.