useless replacement and refund process
absolutely fuming with all the mistakes they made.
first, I ordered the Quuby kinderstoel with the silicone plate plus cutlery in white with the order today, arrived tomorrow service.
they didn’t sent my order until couple weeks later! and guess what? they sent me a carseat!!
it took them another week to be able to get in touch with them and asked for my right order.
days later, they sent me my right order but then when I checked, the high chair table was damaged and they sent me a plastic plate and cutlery in black instead of silicone in white!
and on top of that, I need to walk to the post office to bring the carseat and return it!
now I’m still waiting for the refund for the wrong and damaged product they sent me. never buying from them again!
Reply from Deryan
Hello,
Thank you for taking the time to share your experience with us.
We are truly sorry to read about everything that went wrong with your order. We understand your frustration, as this was not just a delivery delay, but a series of issues: receiving the wrong product, waiting for a resolution, receiving a damaged item, receiving the wrong accessories, and then having the additional inconvenience of returning the incorrect product.
We sincerely apologize for the inconvenience this has caused and for the time and effort you have had to spend to get this resolved. This is not the level of service we want to provide to our customers.
I would like to personally review your case and check the status of your refund, as well as make sure all outstanding issues are properly addressed. Please send your order number to melanie@deryan.com, and I will look into this for you as soon as possible.
We understand your disappointment and appreciate you bringing this to our attention. We hope to have the opportunity to make this right.
Kind regards,
Melanie
Team Deryan