Flight network left us out of pocket and ignored all emails
I very rarely leave reviews, but my experience with Flight Network was honestly one of the worst customer service experiences I’ve ever had.
We booked through Flight Network partly because of the reassurance of their advertised guarantee/support in the event of disruption. Unfortunately, an airport security emergency completely outside of our control prevented us from making our onward flight. We understood the situation itself wasn’t Flight Network’s fault, but what happened afterwards absolutely was.
We emailed multiple times over the course of more than a month asking for assistance, support, or even just a response. Every single email was ignored. No help, no attempt to resolve the issue, nothing. The only time we finally received a response was after a chargeback was raised through Amex.
What makes this even more frustrating is that we were not trying to profit from the situation or demand compensation. We paid for our own replacement travel out of pocket and only wanted the money back for the unusable booking. Instead, we were left completely out of pocket while Flight Network hid behind terms and conditions and provided none of the support or guarantee that was advertised when we booked.
I understand extraordinary events can happen and are outside everyone’s control. What is not acceptable is taking customers’ money, offering no meaningful support when things go wrong, and then ignoring repeated attempts to resolve the issue for over a month.
Extremely disappointing experience and not a company I would trust with future travel bookings.