Joshua Rose

My account with Ubisoft is over 10 years old at this point. My account was stolen and the email address changed. Ubisoft refuses to help me provide them with the evidence they need to give me back control because they can't send a reset verification email, to an email address my Dad set up for me twenty years ago when I was a kid so when that was also hacked the email company deleted it as I was not the account holder. I get the same template response saying "sorry" over and over with no help.

RE: DPD Delivery Failure. While I appreciate it is out of your control, they are your nominated courier and that is your responsibility. I paid for a delivery service, which my contract is with you. Your contract is with me and DPD, I don't have one with them. You offered a next day delivery service (fulfilled by DPD). Therefore in our contact a service you offered failed. I would and still will accept a refund of the price difference between the 24 hour and normal delivery price. Disgusting service. Have fun getting your money back from DPD as they didn't deliver the service and then pocketing it. I will also post on Trustpilot. Your product is great and I will use you again, but I will never recommend you.