Same experience as other users have…
Same experience as other users have reported. I tried to sign up, entered the security code provided (for which I had to hand over another email address) then got a "declined" message telling me four reasons why my application may have been rejected, none of which were correct or relevant. On the face of it, it seems to be a mechnanism to gather email addresses.
Reply from Mailfence Secure & Private email
We’re sorry to hear about your experience and understand how frustrating that must have been.
We’d like to reassure you that Mailfence does not collect email addresses for any purpose other than providing and securing access to our service. The verification step you encountered is part of our security and anti-abuse measures, which help us protect users from automated sign-ups and malicious activity. In some cases, registrations may be declined if certain risk signals are triggered, even if the reason is not immediately clear.
That said, this is not the experience we want for legitimate users. We would be happy to look into your specific case and help you complete your registration.
Please feel free to contact our support team with details of what happened, and we’ll do our best to assist you promptly.
Kind regards,
Mailfence Team