JU

Juan

United States

Reviews

Review of Emerald Guitars


Rated 2 out of 5 stars

I had high hopes for this purchase

I had high hopes for this purchase. I spent years saving to buy an emerald guitar. I finally found an x30 that I could afford. The delivery date for a US guitar was 3-5 business days, after I purchased said guitar I was hit with a message that it could take an additional week due to high orders. Unfortunately it took an additional two more weeks. I reached out to the Emerald team who were very nice in their response however, they didn’t seem to know where the guitar was because they kept saying that it was on its way to Florida. I was told that due to the inconvenience I would be getting a high vibe pick up and a guitar strap, which I was very excited for because It had the cool built in speakers that allowed things like looping, reverb, chorus and some other features, but when I took delivery of the guitar it did not have this pick up…

I asked Emerald about it and they basically said our marketing team got it wrong. They meant the HiFi pick up.

So to summarize
Do I love the guitar? YES
Would I purchase another Emerald? Probably not

I spent years wanting an emerald guitar and when it came time to purchased one, it left a bitter taste in my mouth. False promises and lies that I received instead.

28 January 2026

Reply from Emerald Guitars

Hi Juan, thank you for taking the time to leave a review. We are very sorry there was some shipping issues and confusion with your X30 order. One of our sales staff will reach out to you today to talk about your experience, thanks Kevin