We ordered the 15 bottle chardonnay…
We ordered the 15 bottle chardonnay collection and out of that number 3 of the labels were tasteless as water, 2 of them from Chile. One of another winery was quite good but its twin, again, was clear and nearly tasteless as well! Go figure! I'd say that a couple were really not bad, but the rest of the drinkable ones were not what one would order again.
Reply from Splash Wines
Hello Alan,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your 15-bottle Chardonnay collection did not deliver the crisp, vibrant flavors you were looking forward to.
We fully acknowledge how incredibly disappointing and baffling it is to open multiple bottles—including a "twin" bottle from a winery you initially liked—only to find them tasting flat or nearly as tasteless as water. When you order a specialized collection, you deserve a consistently enjoyable tasting experience from start to finish, and we completely understand your frustration that so many of these bottles missed the mark.
Please be reassured that we hold our wine selections to strict quality and curation standards. Flavor inconsistencies like the ones you experienced are absolutely not the norm for us.
Since our team has not yet assisted you regarding this shipment, we kindly ask that you contact us directly to provide a few more details about the specific wines you received. Knowing the exact names of the labels that fell short will be incredibly helpful as we look into these specific batches with our quality control team.
Please feel free to call us at 844-444-9311 or email us at customerservice@splashwines.com so we can gather those details and work to get this sorted out for you.
Warm regards,
The Splash Wines Team