My payment for an item said it failed…
My payment for an item said it failed so I did it again and then it ended up putting through 2 transactions and sending me 2 of the items. They wouldn't let me return the extra item, they wouldn't refund me for it and it cost around $200 per item. Now im stuck with the extra item and I had to pay just over $400 for it. Customer service took 2 weeks to get back in touch with me, they said no failed payment on their end that they could see and to take it up with the supplier. The supplier put it back on Mighty Ape. So much wasted time, shit service, no help. I didn't even open the 2nd item it is still wrapped up same as when it was wrongly delivered to me. Now I have to try and sell it to make back some of my mo ey but it will be at a loss. Cheers Mighty Ape, that's the last product I buy from you pricks.
Reply from Mighty Ape
I am sorry to hear this, I can see this purchase was from one of our Marketplace sellers and not directly from us. I've taken a look at your communication with our seller and I can see that they've offered a return on this and a refund, so we would recommend communicating with them so they can assist with providing this return. We're keen to help here, so please reach out to us for more help and we can assist.