Audrey CARVALHO

I'm giving you one star because i'm unable to give you less but SHAME ON YOU.

Last thursday i received confirmation that my order has been shipped in two different pacakges through DHL. Already something i'm not happy with considering the climate impact of the sending; the second item being very small.

I didn't receive any tracking mail, nothing for both shipments. Today wednesday, i decided to check on the DHL webiste to get an update. The update has been very confusing and it seemed the order was stuck in storage due to an inability to proceed with the delivery. Upon further investigation of the whole shipment, i relaized the shipment has been defered to Bpost, the local belgian postal service. I clicked on the link and realized that both shipments have been waiting since saturday in a locker. One, 1,2 km from my house, the other one 200 m from my house (my second choice when home delivery is not possible) . In this heat, my 1800 eur projector has been waiting in a tin box for 4 freaking days. Furthermore, the local belgian postal service gave me until today to pick it all up even though no notice has been sent neither by XGIMI, DHL, or Bpost; nothing in my app as well. There was NEVER any attempt to deliver my projector at home. i took my bike as i don't have a car and went to the furthest locker which is very difficult to find; indications on the postal website have been awful. the 10 kg + parcel was located in the highest locker of said box. it was so tightly fitted in the locker, i had to carry my 9 yo to fit her hand at the top of the box where there was the most space, unsuccessfully. i had to create a hole in the box and shift it from left to right for a couple of minutes cm by cm to be able to unlodge it. The box was warm and i'm afraid the product is damaged.

Afterwards, i went to the other locker box where i could retrieve the other parcel successfully. Still, no delivery at home...

I'm giving you one star because i'm unable to give you less but SHAME ON YOU.

Last thursday i received confirmation that my order has been shipped in two different pacakges through DHL. Already something i'm not happy with considering the climate impact of the sending; the second item being very small.

I didn't receive any tracking mail, nothing for both shipments. Today wednesday, i decided to check on the DHL webiste to get an update. The update has been very confusing and it seemed the order was stuck in storage due to an inability to proceed with the delivery. Upon further investigation of the whole shipment, i relaized the shipment has been defered to Bpost, the local belgian postal service. I clicked on the link and realized that both shipments have been waiting since saturday in a locker. One, 1,2 km from my house, the other one 200 m from my house (my second choice when home delivery is not possible) . In this heat, my 1800 eur projector has been waiting in a tin box for 4 freaking days. Furthermore, the local belgian postal service gave me until today to pick it all up even though no notice has been sent neither by XGIMI, DHL, or Bpost; nothing in my app as well. There was NEVER any attempt to deliver my projector at home. i took my bike as i don't have a car and went to the furthest locker which is very difficult to find; indications on the postal website have been awful. the 10 kg + parcel was located in the highest locker of said box. it was so tightly fitted in the locker, i had to carry my 9 yo to fit her hand at the top of the box where there was the most space, unsuccessfully. i had to create a hole in the box and shift it from left to right for a couple of minutes cm by cm to be able to unlodge it. The box was warm and i'm afraid the product is damaged.

Afterwards, i went to the other locker box where i could retrieve the other parcel successfully. Still, no delivery at home...

I'm giving you one star because i'm unable to give you less but SHAME ON YOU.

Last thursday i received confirmation that my order has been shipped in two different pacakges. Already something i'm not happy with considering the climate impact of the sending; the second item being only a google tv key.

I didn't receive any tracking mail, nothing for both shipments. Today wednesday, i decided to check on the DHL webiste to get an update. The update has been very confusing and it seemed the order was stuck in storage due to an inability to proceed with the delivery. Upon further investigation of the whole shipment, i relaized the shipment has been defered to Bpost, the local belgian postal service. I clicked on the link and realized that both shipments have been waiting since saturday in a locker. One, 1,2 km from my house, the other one 200 m from my house (my second choice when home delivery is not possible) . In this heat, my 1800 eur projector has been waiting in a tin box for 4 freaking days. Furthermore, the local belgian postal service gave me until today to pick it all up even though no notice has been sent neither by XGIMI, DHL, or Bpost. THere was NEVER any attempt to deliver my projector at home. i took my bike as i don't have a car and went to the furthest locker which is very difficult to find; indications on the postal website have been awful. the 10 kg + parcel was located in the highest locker of said box. it was so tightly fitted in the locker, i had to carry my 9 yo to fit her hand at the top of the box where there was the most space, unsuccessfully. i had to create a hole in the box and shift it from left to right for a couple of minutes cm by cm to be able to unlodge it. The box was warm and i'm afraid the product is damaged.

Afterwards, i went to the other locker box where i could retrieve the other parcel successfully. Still, no delivery at home...

I demand that you see to send another projector with home 'delivery as soon as possible and that you give me a solution to send back BOTH probably FRIED items at your own cost.

SERVICE APRES VENTE NON EXISTANT

Des fenêtres et une porte ont été installés par Winsol en 2024. Nous avons fait une demande d'intervention en garantie pour la fenêtre et l'intervention a eu lieu plusieurs mois plus tard après plusieurs allers retours et lettre de mise en demeure de notre avocat. La personne (externe) qui est venue faire la réparation nous a confirmé que les chassis n'étaient pas conforme par rapport à la hauteur des fenêtres et a pu uniquement procéder à un resserage de la fenêtre qui avait perdue toutes ses propriétés isolantes et accoustiques.
Maintenant notre porte d'entrée ne se ferme plus du tout à clé et Winsol refuse de répondre alors que de nouveau nous avons fait une demande d'intervention sous garantie; enfin si, si cela vous intéresse et même si vous n'en avez strictement rien à faire, vous serez ravis d'entendre parler de leur réorganisation et du coup de leur déforcement total de résponsabilité .

I Love my loops so as a product I have no issues with them. But i made a warranty claim on the 27th of august and still have not received any feedback when your policy states 3 to 5 BWD.
In the meantime, i have contacted and chatted with your customer services several time. I guess 24 to 48 hours means something different to me...