I ordered a device
I ordered a device. I got the information online that it comes with all the parts and it didn’t. Which is fine, I must have misread it. Also the device was not working no matter how long I was charging it. I took a visit to the store in Slagelse where I bought the missing parts and the sales lady changed the device. I ask her to plug the new one in and see if it lights up, she said it did but when I got home it wasn’t working. I charged it for at least an hour and still nothing. I had to go back again, ask for a refund and buy a different brand.
Reply from Gejser
Hi Joel.
Thanks for your honest feedback – and we’re really sorry to hear about the trouble you've had with your device and the extra trips it caused. That’s definitely not the experience we want you to have.
It sounds like our staff in Slagelse did their best to help on the spot, but it’s frustrating when things still don’t work out. We're glad you were able to get a different model in the end, and we'll make sure to review the situation internally so we can do better going forward.
Mikkel, customer service – GEjSER