nati sofia

Shipping was a bit slow but product arrived well packaged and beautiful

I am a regular customer of this Sephora location but in the past have never had any issues with a product I have purchased. This last transaction, I purchased a liquid eyeliner by Fenty and after attempting to use it a few times at home, it became clear that the eyeliner was itself defective and did not have an even distribution of black liquid to the tip of the pen. I went back to this Sephora location to inform them of the issue and request an exchange and what did they do? First, their register employee took my hand and painted a line on it and said "see it works" -- when the line itself was faint and not evenly distributed or attractive. The fact that she touched me at all is unacceptable. Then, they passed me from one store employee to the next trying to explain that the defective product cannot be exchanged. I showed them my receipt which is also reflected in my Sephora fidelity account to which they said that without knowing the exact time of purchase, that they could not exchange the product. Lucky for me, my credit card insures me against sub par business practices like this -- but for the future I will NEVER shop here. This Sephora store does not follow or adhere to the store policies listed online or in the Sephora branches in the USA where exchanges and returns are easy. This store disrespects their customers and takes absolutely no responsibility for selling defective products and in addition, their front staff and manager were rude, unskilled and uneducated. AVOID.