Sarah

I purchased the Athena Studies training session recordings for €160 the day before my exam, with the clear intention of using them to prepare for the resit (as I hadn’t studied for the first take). Upon payment, I received login information and a message saying the recordings would be available until my next exam, which was happening less than 24 hours later.

This made no sense, so I immediately reached out to customer service to clarify. Instead of providing a clear answer or any support, the representative was incredibly disrespectful and dismissive, telling me it was “common knowledge” that the recordings expire after the first exam and questioning whether I had even gone to the exam—something I still don’t see the relevance of.

Nowhere on the website was this expiration date mentioned—I searched thoroughly. The lack of transparency is unacceptable, especially considering the high cost. I requested a refund immediately, explaining that I had purchased the materials specifically for the resit and had no problem keeping the payment if they would simply extend access. Instead of offering a solution, they kept replying with condescending messages and eventually stopped responding altogether.

To make matters worse, I did manage to watch part of one recording before it expired—and the quality was shockingly poor. The tutor often seemed unsure of the correct procedures and skipped over exercises, leaving students with 10+ minutes to answer basic multiple-choice questions. Definitely not worth €160.

Save your money. This company does not care about students' learning, only about taking your money with vague policies, subpar content, and disrespectful customer service.