got my package after 26 days
Deloox review
I had a bad experience with Deloox the other day (#17852304)
I bought a perfume from Deloox on 10/29/25
I got the order confirmation, and it said on the website that it would be delivered within 2-3 days, so after 5 days (11/04/25) without any other response, I decided to contact them to ask what had happened to it. (At this time, my delivery app said that the delivery company had not received the package yet, but Deloox's website said that they had sent it).
Immediately after, an automatic email came, saying that they would respond within 7 business days, and the next day (11/05/25) they responded, and wrote that I should send the order number so they could see if they could find my order.
I did so right after. They wrote back, said that they could not find the order, and would send me on to their real customer service. (They will also respond within 7 business days)
After 8 business days (11/13/25) without a response, they finally wrote that they were sorry that they had not had time to respond. They then asked if the problem had been solved yet or if it was still relevant. If it was still relevant, I should answer with “yes” and then they will prioritize me highest in responding back.
I wrote yes, and not until 6 days later they responded again. (11/19/25)
They wrote that the package had been found to be lost in their sorting of packages.
They then gave me 2 options: either I could get my money back, or they could send it again. I chose to have it sent again. They sent it the same day, and I received it 5 days later. (11/24/25)
When I got the package, I opened it and it looked perfectly fine.
So all in all, their products are legit enough, their customer service is nice, but in my experience they have no control over the sorting of their packages and delivery.
2 stars from here
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with the delivery of your order.
I understand that it was frustrating that the parcel took longer than expected to arrive and that you had to wait several times for a response from us. Unfortunately, the first parcel was incorrectly sorted by the carrier and ended up in the wrong shipping network, which resulted in it being returned. We contacted you immediately on 19 November and sent a new parcel, which you received on 24 November.
We are glad that it finally arrived safely and that the product was in perfect condition. Thank you for your patience during this process and we apologise for the delay.
We appreciate your trust in us and are glad that we were able to resolve the issue.
Kind regards,
Team Deloox