Bought iphone xr with “like new”…
Bought iphone xr with “like new” category.
Visible scratches all over side frame and around camera, along with 85 percent battery health.
Reply from GreenMind A/S
Hi Adeel
Thank you for your feedback. We are very sorry to hear that the iPhone XR you received did not live up to your expectations for the "Like New" category.
We sincerely apologize for the miscategorization of the device. It is certainly not our intention for a device in "Like New" condition to have visible scratches or marks on the frame or around the camera. This is a mistake on our part, and we are very sorry for the disappointment this has caused. 🍏♻️
Regarding the battery health, we always guarantee a capacity between 80% and 100%. If a battery's capacity is below 80%, we replace it before the device is put up for resale, but we only guarantee it to be within the 80-100% range. You can find more information about this in our terms and conditions here: https://greenmind.dk/handelsbetingelser
If you are not satisfied with the physical condition of the phone, you are of course welcome to use your right of return or visit one of our stores so we can find a solution that meets your expectations.
Best regards,
GreenMind 🍀