Dreams Jade Resort & Spa Puerto Morelos
We’re staying at Dreams Jade Resort and Spa. The hotel staff are fantastic, extremely helpful and can’t do enough for you. The location on the beach is really good too, the beach is soft white sand and there is pockets of turquoise sea to snorkel in, we arrived 15 August 24 and the sea is really, really warm.
Rooms, really are tired and dated, we are staying with two teenage boys and the Junior Suite comes with two double beds right next to each other, we upgraded to the hotels preferred package after we saw the room as it would just not have worked for 2 weeks!
Facilities whilst reportedly high end don’t think in my opinion hit 5 star, the gym is really well equipped, but the tennis courts, basketball, pickle ball and football are all the roof which a) means the surface isn’t great and b) it’s literally scorching during the heat of the day.
Restaurants, this is really peculiar especially for a hotel claiming to be 4/5 stars. Breakfast and lunch is really good in the buffet, they have a wide range of options, but in the evening, they really fail badly. It’s claimed there is large number of restaurants, but strangely at least 2 or three including the buffet are closed on the same night, combine this with the fact two restaurants offer French and Mediterranean cuisine which isn’t to everyone’s taste and it means that the Italian and Asian is rammed with most of the guest trying to eat there creating long waiting times. Finally the restaurants all have set and quite limited menus which you access via QR code (Italian doesn’t even offer pizza), all in all this makes suiting all tastes very difficult particularly with teenage boys.
Finally, the pools do seem to be full of people drinking taking maximum advantage of the all inclusive by drinking themselves into oblivion every day.
Despite the above we are really enjoying the holiday, we mostly spend our days on the beach and in the sea which is fantastic, but please don’t book thinking it’s at the top end of the scale as it’s not. Staff definitely are 5 stars, facilities are 3.5 and dining is 3.5.
23 August 2024
Unprompted review