LB

lee bradshaw

United Kingdom

Reviews

Review of Mahou-San Miguel Group


Rated 1 out of 5 stars

they changed the brewery and changed the taste

my favourite beer here in the UK for a number of years, over the last couple of weeks it hasn't always tasted the same and I noticed some of the bottles have changed. bad news is that they have changes brewery in the UK from Carlsberg to AB InBev - presumably the same recipe but how can it taste so different, what a shame.........

3 March 2025
Unprompted review

Review of Bare Cases


Rated 1 out of 5 stars

Delivery takes weeks as the item comes from china

Ordered the case weeks ago and still not arrived. Notification it has been shipped was received a week ago, having used the tracker the item originates from China, item still not received so I have no idea what the quality will be if it ever does arrive!!

1 November 2024
Unprompted review

Review of TUI


Rated 3 out of 5 stars

Dreams Jade Resort & Spa Puerto Morelos

We’re staying at Dreams Jade Resort and Spa. The hotel staff are fantastic, extremely helpful and can’t do enough for you. The location on the beach is really good too, the beach is soft white sand and there is pockets of turquoise sea to snorkel in, we arrived 15 August 24 and the sea is really, really warm.

Rooms, really are tired and dated, we are staying with two teenage boys and the Junior Suite comes with two double beds right next to each other, we upgraded to the hotels preferred package after we saw the room as it would just not have worked for 2 weeks!

Facilities whilst reportedly high end don’t think in my opinion hit 5 star, the gym is really well equipped, but the tennis courts, basketball, pickle ball and football are all the roof which a) means the surface isn’t great and b) it’s literally scorching during the heat of the day.

Restaurants, this is really peculiar especially for a hotel claiming to be 4/5 stars. Breakfast and lunch is really good in the buffet, they have a wide range of options, but in the evening, they really fail badly. It’s claimed there is large number of restaurants, but strangely at least 2 or three including the buffet are closed on the same night, combine this with the fact two restaurants offer French and Mediterranean cuisine which isn’t to everyone’s taste and it means that the Italian and Asian is rammed with most of the guest trying to eat there creating long waiting times. Finally the restaurants all have set and quite limited menus which you access via QR code (Italian doesn’t even offer pizza), all in all this makes suiting all tastes very difficult particularly with teenage boys.

Finally, the pools do seem to be full of people drinking taking maximum advantage of the all inclusive by drinking themselves into oblivion every day.

Despite the above we are really enjoying the holiday, we mostly spend our days on the beach and in the sea which is fantastic, but please don’t book thinking it’s at the top end of the scale as it’s not. Staff definitely are 5 stars, facilities are 3.5 and dining is 3.5.

23 August 2024
Unprompted review

Reply from TUI

Hello Lee,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

Whilst Its lovely to hear that the hotel offers some lovely aspects, which massively benefit your stay- I’m very sorry to hear that there ere also some aspects of your holiday experience hat did not meet your expectations.

We understand the importance of a family holiday and how much our customers look forward to travelling, so we understand how disappointing or upsetting it can be if the holiday isn’t as expected.

We rate our holidays on our annual reviews and also the feedback we get from our end-of-holiday Customer Satisfaction Questionnaires. We rate hotels and apartments from ‘2’ for no–frills, good value accommodation, to ‘5’ for more comfort and a wider range of facilities.

However, if you feel that this rating does not accurately reflect your experience, please raise your comments directly to our dedicated After Travel team for further investigation. This can be raised by completing the form at the following link here: https://www.tui.co.uk/destinations/contact-us/after-travel

Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service.

Kind Regards and many thanks,
Lucy
Customer Support Team

TUI GROUP
TUI UK & Ireland

Review of PowaKaddy


Rated 1 out of 5 stars

CT8 GPS, doesnt work and Bluetooth won’t connect

Bought a CT8, GPS trolley with 36 hole battery. The trolley switches off mid round, and after updating the software it now doesn’t find any courses and won’t connect to my iPhone. Only had it 2 weeks, complete waste of money.

6 July 2024
Unprompted review

Reply from PowaKaddy

Thank you for your review, we are sorry to hear of the issue. Please call us on 01795 473555 option 2 so we can discuss and resolve the issue.