KA

Kassie Andrews - Kabe Design

United Kingdom

Reviews

Review of O2


Rated 5 out of 5 stars

Amazing customer service

Again, Stuart smashed it 💪🏻
Thanks for all your repeated help

6 September 2026
Unprompted review

Reply from O2

Hi Kassie,

Thank you for taking the time to leave a review.

We're delighted to hear that Stuart was able to help you once again. It's fantastic to know that he continues to provide the high level of support you've come to expect and that his assistance has made such a positive difference to your experience.

Providing friendly, knowledgeable, and reliable service is what we strive for, so it's wonderful to hear that Stuart has consistently been there to help when needed.

We'll be sure to pass your kind feedback on to Stuart, who will be delighted to hear that his repeated support is so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4d20jFQ
📘 Facebook: https://bit.ly/3UAa1ZS

Thank you for choosing O2.

Review of O2


Rated 5 out of 5 stars

Stuart (Buchanan st glasgow) was…

Stuart (Buchanan st glasgow) was incredibly helpful
He sorted an issue on my account in 20mins that I’ve been trying to fix via customer services for 2 months

27 August 2026
Unprompted review

Reply from O2

Thank you for taking the time to share your feedback Kassie. We're pleased to hear that Stuart at our Buchanan Street O2 store in Glasgow was able to resolve an issue that had been ongoing for some time. It's great to know he took the time to help and got everything sorted for you so quickly. We'll pass this on to him and thanks for recognising Stuart's service.

Review of Business Stream


Rated 5 out of 5 stars

Bimosana solved my issues

Your customer service department in shocking!
Particularly those dealing with email responses.
For the last 2 years I have fought to get replies or answers for multiple issues.

However, today I spoke to Bimosana and she seems to be the only member of your team who understands how your business is run and actually listens to the complaint with compassion for the customer. On hearing my issue she realised my frustration and solved a problem that has taken me over a year to get any action on.

Please listen back to the call and take note on how she was able to calm an extremely irate and frustrated customer.
She then took it upon herself to raise my issues with her manager and called me back with a solution.
No one else I have spoke to in your company showed this kind of initiative.

GIVE HER A RAISE!

29 February 2024

Reply from Business Stream

Hi Kassie,

Firstly I would like to apologise for the service you have received prior to today's call. We will look into this and provide the appropriate feedback.

We are however very proud that Bimo was able to provide such a great service and turn your experience into a more positive one. We will ensure these comments are passed on to her, she will be thrilled.

Sav will be so happy to hear how great a service he provided whilst helping with your My Business Stream.

If there is anything further we can do to help please do not hesitate to call us on 0330 123 2000.

Kind regards,

The Business Stream Team