Lynne Griffiths

I am in the process of trying to settle my pensions.
Every email I send takes at least 2-3 weeks for them to respond and that's usually with another question. Their auto response always replies with that they will try and respond in 10 working days. Why??
Yes you may be able to talk to a real person but they still put you in a holding pattern and wait at least 2 weeks for an answer. Extremely slow to respond to anything.
I started this process with them back in November and still they come back with more questions!
I have recently requested 5 other pensions from other companies and they were settled within 4-6 weeks. Responded to my emails within 24-48 hrs. Sometimes called me so the process would not be held up, but not XP.
It's as if XP want to hold on to your money, yes YOUR MONEY, NOT THEIRS, for as long as they can.
Terrible service
Any company or person looking to use this company should really look around at other options before choosing them. There are much better companies around and more helpful.

Pre booked 10 seater from JFK to hotel in Manhattan.
Driver was nearly 2 hrs late.
We kept ringing and he told us he was there but he wasn't.
Our return journey was even worse.
We booked for a 3.00 pm pickup.
No show. Kept ringing and was told there was heavy traffic due to event and that we had plenty of time. There was no traffic and not his call to make.
Turned up at nearly 5pm all flustered with passengers he was dropping off at our hotel.
All the way to the airport, he was messaging on his phone and cutting through traffic. Clearly another customer was phoning him to see where he was.
In theory it was and is s good option but the company overwork their drivers and take too many booking for the number of drivers.
Both journeys were quite stressful. The reason we booked this was to remove any stress after an eight hour flight

I was looking at the frames for sports tops. They advertise one fitting an adult top but the size of the frames are just 12-13 inches. Hardly fit a toddler size top.
Very misleading advertising.
Be very careful to read measurements. It's not what you think you are buying.

LHR Flight to Philadelphis 08/01/2024 delayed over 3 hrs due to a mechanical fault meaning my friends connecting flights were missed. On arrival at Philadelphia, BA put her up in a hotel for the night but refused to help her with new flights. Instead she had to make her own way at her cost. Appalling attitude from BA. AA Airlines offered her some flights that day but BA said no! Shame on you BA. Worse still the only people that actually took a phone call and could speak to someone was the sales dept if you wanted to book a flight otherwise every other option was automated and sent a text referring you to their website.
BA you need to review your service levels and make sure your staff and crew are properly trained! Your customer service was a disgrace!