A completely wasted weekend and a useless online support system.
I deeply regret paying for the Shift delivery upgrade. My item was collected from an IKEA located just 30 minutes away from my house on Thursday, June 25th at 11:18 AM, but it was not delivered until Sunday, June 28th.
The communication system is completely broken. On Thursday and Friday, the driver ignored all my calls. I tried using their order tracking page to get help, filling out the support form at least three times to report that the driver hadn't arrived. Each time, the site promised I would be contacted, but no one ever reached out. Their online help page is completely useless.
Thankfully, I found a customer service phone number in an email. On Saturday, I had to call support three separate times just to get things moving. After the third call, I received an email stating the item would be collected by 3 PM and that I would get a call 30 minutes before delivery. That call never happened, and the item simply showed up on Sunday at 14:20 out of nowhere.
I work from home, so a weekday delivery would have been completely fine for me. Instead, because of their useless automated support system and lack of communication, I was forced to stay inside all weekend hoping my package would arrive. I paid for convenience and ended up with a ruined weekend. I highly advise against using this service.