Shift Reviews 

Terrible service. AVOID AT ALL COSTS. Delivery was supposed to come on Thursday, no communication, then received a call on Friday saying it would definitely come that day (did not). Now Saturday and still waiting. No one answers the phone, the app is in accurate. Companies should not use this company and individuals. One star is too much!

Shift and IKEA is a guaranteed disaster.

They won't deliver your order. They just won't. Then they will ignore when you ask why or what to do next. Avoid

Perfect. Carried each box into room. Very polite and well mannered.

They did well, was my first experience and went good.

Failed deliveries - booked for Monday and was called to say all their lockers were full. instead offered Home Delivery on Tuesday. Contacted them at midday tuesday and assured driver was at ikea collecting items. Called again at 6pm, driver had left Ikea without my order - claim this is an Ikea fulfilment issue and to contact Ikea and that Shift have "done their job" and "IKEA is aware of our process".
Ikea systems show my order ready to be collected on Wednesday (not Tuesday) and Customer support have no record of the promised Tuesday pick up. Shift are still telling me to contact Ikea to arrange for a new delivery even though Ikea are showing this as available to collect Wednesday. Ikea tell me they cant make changes and need to cancel the order and rebook delivery.
This issue is not just Shift but Ikea too, but at the end of the day, if they cant communicate with each other to provide the delivery service that is selecteded it isn't worth using.

Driver was very helpful and friendly.
But they need at least two people delivered the item.

Rejected delivery - Damaged. Item was last to be delivered from Ikea. Delivery driver did had been let down by delivery assistant. Sofa was last to be dropped off. Wasn't covered. Beige sofa ruined with scratches, oil and marks. No telephone number or email address to complain. No communication back after submitting 2 online contact requests. USE WITH CAUTION.

I was scheduled to collect my order yesterday, but the locker was malfunctioning. I called customer service — after a long wait just to get through — and was told the order would be delivered the next day (today) instead.

When I called again today to follow up, it took nearly an hour to reach someone, with multiple call cut-offs along the way. I was then told the order had actually been cancelled yesterday, and that I'd be receiving a refund instead.

No one proactively informed me of the cancellation and I'd have to find out myself - what a waste of time.

I was extremely disappointed with the delivery service. The delivery van was dirty inside, and unfortunately our white sofa arrived dirty as a result. This is completely unacceptable, especially for a new item. I expect IKEA to ensure that delivery vehicles are clean and suitable for transporting furniture, particularly light-coloured items. At least it could be wrapped in some protection.

Very poor experience with Shift collecting an IKEA order.

I was given a 14:00–18:00 collection window and arrived shortly after 14:00, only to find the parcel had not even been delivered and I had no locker details. Shift told me the driver was 30 minutes away, then another 15 minutes away, but he eventually arrived at 15:12 and I collected at 15:20.

I was then told customers are “usually advised” not to travel until they receive locker details, despite this not being stated anywhere in the information I received.

I submitted a formal complaint on 9 August and, as of 21 August, have received no response.

Poor communication, inaccurate updates and disappointing complaint handling.

Absolutely terrible service.
We paid to collect an Ikea package from a local locker at 4pm.
I was emailed same day saying that they could not move the package to the locker and my service had been ‘upgraded’ to a delivery.
The website would not allow any amendment, did not have a working chat function and has a fake number under the customer service contacts (screen shot attached).
They would not accept a complaint or provide an automated update until a driver was assigned. Which never happened and they then emailed at 9:41 asking when I convenient for delivery another day. This is less than 20 minutes before they close meaning it was impossible to respond in time.

Utterly useless. Scammers and terrible service. Zero customer service. Email bounces back. DO NOT USE THIS COMPANY.

Placed my order with Ikea to be collected at the collection point 10 minutes from my house, however I then receive an email to say they can't deliver it to the collection point, but will offer free delivery to my house instead. However, when I input my details into their delivery form I am told I am outside of the delivery radius? I then have to call someone to find out what happens next, only to be told I would get a call in the hour with an update. No call within the hour received so I call their number again and they tell me there is nothing they can do, and I will get a full refund which will take 3-5 days!! £500 left my account and I scheduled the delivery to be on a day when I was able to collect. So if I wanted to re order I will have wait for the refund or fork out an extra £500. Poor customer service terrible communication.

Good on everything. Thank you.

Really good delivery, great care and attention paid into getting the sofas safely into the house.

An amazing service delivery!

The delivery guy was super nice and careful with everything. He's seriously one of the best. Thanks!

Shift allocated a driver to my IKEA delivery, who did not text me or call me or attempt delivery yet he told Shift he had attempted delivery and Shift said they have no verifying whether he attempted contact or delivery. The Shift progress bar was stuck on 'driver allocated'. The driver described a red house when our house is white. Total shambles. Avoid.

Awful company, ‘same day delivery’ for an Ikea item….two and a half days later, still waiting, give the help desk the reference from the email and they say they can’t find the order - DO NOT USE!
As others have said, they should drop the ‘F’ from their name